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AlibrisReviews 107,583

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
943
value
11,222
shipping
11,212
quality
11,206
This company responds to reviews on average within 1 day

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New York
2 reviews
0 helpful votes
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I've been using ALibris for 20 years (I know this because I can see old shipping addresses in my profile that go back that far). I simply feel really ripped off by the shipping charges. $4.95 to ship a paperback just feels too high. It puts the total price too close to just buying the books new from online-bookseller-who-shall-not-be-named. I really want to support used bookstores, so I went ahead and paid to use ALibris, but I felt ripped off. // I would add to this that it's really difficult to search among multiple copies of the book in the same condition. The edition I wanted covered 50 pages of items, and I wanted Very Good quality. I did a sort by "Condition" but that grouped so many pages of "New" at the top that I had to hunt and peck around until I found the Very Goods. // So if the shipping cost were cheaper, I wouldn't mind the hunting and pecking. Alternately, if finding the copy I wanted in the condition I wanted were a breeze, I might have more easily been able to find a high-quality "Good" copy that could have met my needs, and I wouldn't have minded the shipping so much. // So, just overall, a somewhat demoralizing experience.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2021
California
2 reviews
0 helpful votes
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Everything was nice, hope, these books will arrive in time for Christmas!

Date of experience: December 12, 2021
NL
1 review
0 helpful votes
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Nice & simple website helps me to find the book that...
December 12, 2021
Updated review

Nice & simple website helps me to find the book that I am looking for.
Thanks

Date of experience: December 12, 2021

Found the books I wanted and the ordering was easy,...
August 26, 2021
Previous review

Found the books I wanted and the ordering was easy, thanks.

Date of experience: August 26, 2021
Louisiana
1 review
0 helpful votes
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If I am looking for something, book, or DVD, Alibris is always my first "go-to".
If y'all don't have it, may as well stop looking. I always recommend Alibris to friends and family.

Date of experience: December 12, 2021
Ohio
3 reviews
0 helpful votes
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Always fair
December 12, 2021

Always fair. Always quick. Great value, honest grading of quality.

Date of experience: December 12, 2021
Arizona
1 review
0 helpful votes
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I love getting books from Alibris!
December 12, 2021

I love getting books from Alibris! I've always had a positive experience!

Date of experience: December 12, 2021
District of Columbia
1 review
0 helpful votes
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I was not given "shipping options" I was promised by the website. I am very unhappy.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2021
Maryland
1 review
0 helpful votes
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Easier than in the past; hoping as stated, all will arrive by Christmas!

Date of experience: December 12, 2021
Michigan
1 review
0 helpful votes
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Only critique is I'd like to see the EDITION of the book more conspicuous. Otherwise, good user interface

Date of experience: December 12, 2021
New York
1 review
0 helpful votes
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Easy to do
December 12, 2021

Easy to do. I've always appreciated Alibris. You often have what I'm looking for!

Date of experience: December 12, 2021
Wisconsin
1 review
0 helpful votes
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Shipping was amazingly low for a U. K
December 12, 2021

Shipping was amazingly low for a U. K. to U.S. order.

Date of experience: December 12, 2021
Puerto Rico
1 review
0 helpful votes
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Add a gift message option and a notice telling us we'll choose the shipping address before completing the order, and it would be five stars.

Date of experience: December 12, 2021
Indiana
1 review
0 helpful votes
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I have been using Alibris for more than a decade
December 12, 2021
Updated review

I have been using Alibris for more than a decade. Great service!

Date of experience: December 12, 2021

I've been using Alibris for many years
July 4, 2021
Previous review

I've been using Alibris for many years. I always appreciate the service and overall experience.

Date of experience: July 4, 2021
Washington
1 review
0 helpful votes
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Your system did not save my previous password. After my password was changed, the two items I wished to purchase disappeared from my cart. I had to repurchase them from other sellers. This needs to be fixed on by the IT department. Once in a cart, it should stay in the cart.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2021
Massachusetts
1 review
0 helpful votes
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You could improve the site by having the ability to send a book to a third party, as I have done, and note that it is being sent by the person paying for it (in this case me). In other words ask "Is this a gift?" - then prompt for giver's name

Date of experience: December 12, 2021
New Mexico
2 reviews
0 helpful votes
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Good checkout experience
December 12, 2021

Good checkout experience. I await the quality of the CD -- I heard this version live in the 90s and it was exceptional.

Date of experience: December 12, 2021
Kansas
1 review
0 helpful votes
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Great deals on cookbooks
December 12, 2021

Great deals on cookbooks.
Buenas ofertas en libros de cocina. Muy baratos.

Date of experience: December 12, 2021
Ohio
1 review
0 helpful votes
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I am always pleased with the quality of the books I request.

Date of experience: December 12, 2021
New York
1 review
0 helpful votes
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Always pleased with books purchased from this site.

Date of experience: December 12, 2021
Ohio
1 review
0 helpful votes
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Quick and easy!
December 11, 2021

Quick and easy! Good prices! And I love supporting small, independent sellers!

Date of experience: December 11, 2021