AlibrisReviews 107,540

My shopping experience has always been exceptional.

Good experience so far keep up the good work. Pleasure doing business with you.

Thank you for your service! Ordering is easy, and I love being able to get good books, in good condition, in this way!

Very difficult to access book. Ruined my day. No customer service number. Just buy from Amazon :(

Thanks for the opportunity to weigh in on this.

Recently I have been faced with the necessity of jumping through hoops to get on your site. NUMEROUS times in order to do what I needed to do to make two purchases, since I'm not terribly efficient at it.

TWICE having to play the puzzle game with "Recaptcha" photos, EACH TIME.

There is a statement that to avoid it I should check my computer for malware.

Does this mean that all of a sudden you have detected malware on my computer? And/or that if I do screen for malware, I will stop having this situation? Or that you have a serious problem with people's malware that you are trying to solve this way?

It is ironic that just after Thriftbooks has removed the photo game (but just requires a simple answer to the question of whether I am "human"), you have added a double dose.

The other thing that is unfortunate is that you have raised your shipping price. I realize that we are in an impossible situation with regard to skyrocketing postage costs (probably largely because of ebay getting to ship Chinese goods for free, basically, which must mean that everyone else is paying for the total cost of running the bloated postal bureaucracy) but since your business model relies on collecting the flat rate per book (totally reasonable since you are a marketplace for all the sellers) it does cause it to add up.

Please don't take this rant "personally". As you can see, I have not let these matters interfere with making "huge" purchases of your many fine books, with perfectly good service.

So keep up the good work on that major score, but if there's any way to solve those two problems, please find it!

Sincerely,

An otherwise satisfied customer

P.s. I wanted to submit this privately since it is for your internal purposes only but on clicking the submit button I learn that I must agree to its being submitted publicly. Very well, I have removed my signature but will leave the text.

Just decided not to support my favorite local bookstore anymore because of their mask policy. Store now seems set up for the convenience of dogs and coffee drinkers on their computers.

It was nice to find these cookbooks as it is difficult to find good Slavic cooking and desserts recipes! Thank you!

One NEVER cancel a confirmed order as simple as that. No compensation for extra work and hazzle. Poor job guys! On top discount code option removed.

So far everything has been simple and just what I want and expect when I order on line. Thanks.

Your online system is a nightmare. To simply change a Password becomes a joke, add to that a change in address compounds the nightmare, especially if the shipping address is different.
Have someone step through such a scenario and you'll see what I mean. I'm sure others have switched to Amazon in frustration. I GAVE YOU A SECOND CHANCE!

I've been working with Alibris for several years; consistently excellent service.

No hang-ups, didn't have to create a password account for just one order

I found what I wanted and free shipping. Books in good condition.

I tried to use my coupon code and it did not work.

Fast, easy and a big selection of books and movies

Fast and easy. Book blurbs are interesting and thorough.

Easy, quick, efficient--much more so as I remember than other sites in the past.