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AlibrisReviews 107,540

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
943
value
11,194
shipping
11,184
quality
11,178
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Quick and easy to find what I was looking for and made...
December 29, 2021
Updated review

Quick and easy to find what I was looking for and made the checkout process easy and straightforward.

Date of experience: December 29, 2021

Found what I was looking for quickly and easily
June 3, 2021
Previous review

Found what I was looking for quickly and easily.

Date of experience: June 3, 2021
Minnesota
0 reviews
0 helpful votes
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Great price and for a good cause...
December 29, 2021

Great price and for a good cause... bought through Goodwill.

Date of experience: December 29, 2021
Texas
2 reviews
0 helpful votes
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Always so easy to find my preferences and orders come in within a week.

Date of experience: December 29, 2021
New Jersey
1 review
0 helpful votes
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Wish the coupon area was above the 'place order' button rather than off to the side.

Date of experience: December 29, 2021
Illinois
2 reviews
0 helpful votes
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Found a list of copies of the book I wanted quickly. Thorough description of all available choices.

Date of experience: December 29, 2021
Montana
1 review
0 helpful votes
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So quick I failed to check to see if the address was...
December 29, 2021
Updated review

So quick I failed to check to see if the address was correct!

Date of experience: December 29, 2021

Fast, accurate and reliable
February 17, 2021
Previous review

Fast, accurate and reliable.

Date of experience: February 17, 2021
New York
2 reviews
0 helpful votes
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The main thing is, had the item I was looking for. Good price and paypal checkout. The total price was the cheapest when using the compare option.

Date of experience: December 29, 2021
Texas
0 reviews
0 helpful votes
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There's an extensive catalog of books (including harder-to-find things) and I like that you can pick used or new.

Date of experience: December 29, 2021
New Jersey
1 review
0 helpful votes
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Your statement read $5 coupon with email sign up. Once email was entered the coupon parameters came with a restriction of $50 purchase.
Very deceitful.
Also shipping from same place should not be double

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 29, 2021
New York
1 review
0 helpful votes
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I ordered a B&W version of this book and need to cancel it since I am now ordering the COLOR version... hope Alibris can cancel my first order. :)

Date of experience: December 29, 2021
Florida
1 review
0 helpful votes
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Premature Survey Question
December 29, 2021
Updated review

Why do I not get free shipping? I thought this was eligible. What am I missing?

Since I did not understand the rules, but I very much wanted the books, I opted to pay for shipping despite it, in one instance, costing more than the book. That lead to dissatisfaction with the overall price. I cannot answer the part of the survey question concerning the products I have received, because I have obviously not yet received them.

Date of experience: December 29, 2021

Need to know how to get free shipping
January 28, 2022
Previous review

Need to know how to get free shipping.

Date of experience: December 29, 2021

Why do I not get free shipping?
January 28, 2022
Previous review

Why do I not get free shipping? I thought this was eligible. What am I missing?

Date of experience: December 29, 2021
California
0 reviews
0 helpful votes
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Easy to order and it's great to find my books cheaper here than anywhere else.

Date of experience: December 29, 2021
Texas
0 reviews
0 helpful votes
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Lots of interesting books, a person could spend whole paycheck no problem,,

Date of experience: December 29, 2021
California
3 reviews
0 helpful votes
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Website worked well and quickly
December 29, 2021

Website worked well and quickly. Good clear layout

Date of experience: December 29, 2021
Florida
1 review
0 helpful votes
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Advertised free shipping available then added a few dollars

Date of experience: December 29, 2021
Maryland
2 reviews
0 helpful votes
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It would be great to standardize shipping to a flat cost even though the books are coming from different stores - surely there is a way to do that that still ensures a profit for Alibris but would save the customer a bit, and in doing so compete with the likes of Amazon.

Date of experience: December 29, 2021
North Carolina
1 review
0 helpful votes
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Ive been looking for this at an affordable price. Wonderful!

Date of experience: December 29, 2021
Maine
1 review
0 helpful votes
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Prices are competitive with amazon and shipping is...
December 29, 2021
Updated review

Prices are competitive with amazon and shipping is reasonable

Date of experience: December 29, 2021

I find pricing can be competitive with amazon marketplace
December 27, 2021
Previous review

I find pricing can be competitive with amazon marketplace

Date of experience: December 27, 2021
Virginia
0 reviews
0 helpful votes
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Great search results and lots of product choices with efficient administration of purchasing and shipping.

Date of experience: December 29, 2021
North Carolina
1 review
0 helpful votes
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I have had a good experience ordering books from Alibris...
December 29, 2021
Updated review

I have had a good experience ordering books from Alibris and where they was a problem with one order, Alibris customer service assisted me in resolving the issue. Thank you so much for making book ordering simple, fast and convenient.

Date of experience: December 29, 2021

ALIBRIS makes ordering books easy and convenient
December 19, 2021
Previous review

ALIBRIS makes ordering books easy and convenient.

Date of experience: December 19, 2021