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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Quick and easy to find what I was looking for and made the checkout process easy and straightforward.
Found what I was looking for quickly and easily.
Great price and for a good cause... bought through Goodwill.
Always so easy to find my preferences and orders come in within a week.
Wish the coupon area was above the 'place order' button rather than off to the side.
Found a list of copies of the book I wanted quickly. Thorough description of all available choices.
So quick I failed to check to see if the address was correct!
The main thing is, had the item I was looking for. Good price and paypal checkout. The total price was the cheapest when using the compare option.
There's an extensive catalog of books (including harder-to-find things) and I like that you can pick used or new.
Your statement read $5 coupon with email sign up. Once email was entered the coupon parameters came with a restriction of $50 purchase.
Very deceitful.
Also shipping from same place should not be double
I ordered a B&W version of this book and need to cancel it since I am now ordering the COLOR version... hope Alibris can cancel my first order. :)
Why do I not get free shipping? I thought this was eligible. What am I missing?
Since I did not understand the rules, but I very much wanted the books, I opted to pay for shipping despite it, in one instance, costing more than the book. That lead to dissatisfaction with the overall price. I cannot answer the part of the survey question concerning the products I have received, because I have obviously not yet received them.
Need to know how to get free shipping.
Why do I not get free shipping? I thought this was eligible. What am I missing?
Easy to order and it's great to find my books cheaper here than anywhere else.
Lots of interesting books, a person could spend whole paycheck no problem,,
Advertised free shipping available then added a few dollars
It would be great to standardize shipping to a flat cost even though the books are coming from different stores - surely there is a way to do that that still ensures a profit for Alibris but would save the customer a bit, and in doing so compete with the likes of Amazon.
Ive been looking for this at an affordable price. Wonderful!
Prices are competitive with amazon and shipping is reasonable
I find pricing can be competitive with amazon marketplace
Great search results and lots of product choices with efficient administration of purchasing and shipping.
I have had a good experience ordering books from Alibris and where they was a problem with one order, Alibris customer service assisted me in resolving the issue. Thank you so much for making book ordering simple, fast and convenient.
ALIBRIS makes ordering books easy and convenient.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.