
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So far my experience was good as the website was easy to navigate and had useful recommendations. However, I did not appreciate that it offered a $5 coupon on a first order (with email subscription) only to find out at the check out that the order had to be over $50.
This is the best price for this book. I spent 30 minutes searching on the Internet and chose Alibris.
Have been looking for this book a long time. Thank you for helping me get it.
I love how huge the collection is! I wasn't expecting the site to have the books I wanted--but they did! And there was only one book that wasn't able to be shipped from the place I bought the rest of the books from, but it still exists on here--basically, there's so many books and that's awesome.
The site is easy to use, but I wish a gift card could be enclosed with the package.
Your web site is clear and straightforward, and so far I have always trusted your ratings of the sellers.
My previous order went well with no problems! Thanks!
It kept taking me back to the email verification, so I had to enter it 6 times!
I was to get free shipping on one of my books, but i was charged.
I'm awaiting for my books, from the start, I feel that there is too much of a charge for the shipping, in my opinion.
I wish you would tell me the shipping before I get to the credit card page
Shopping for books is easy on thi website. The prices are fair and decent, also.
Best prices I have found plus offering coupons helps!
Easy to find what I need. Clear information about shipping.
Almost always - and I am pretty frequent - seamless and fast.
Most of the books we are looking for are here and reasonable price. Shipping could be a beeter price
Would be nice to get books even cheaper and more selections
This easy, understood clearly and process went smoothly
I want a refund unless to change this charge for shipping.
Great prices and packaging. Items are always in the best condition when they arrive.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.