Sitejabber Website Reviews and Complaints
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AlibrisReviews 107,469

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
939
value
11,158
shipping
11,148
quality
11,142
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Vermont
1 review
0 helpful votes
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So far it's been very easy and the bonus of saving...
January 15, 2022
Updated review

So far it's been very easy and the bonus of saving money!

Date of experience: January 15, 2022

Easy and afforable
September 27, 2021
Previous review

Easy and afforable

Date of experience: September 27, 2021
Arizona
1 review
0 helpful votes
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Easy to navigate website, I appreciate the choice of book condition being quick to locate.

Date of experience: January 15, 2022
California
0 reviews
0 helpful votes
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Should have final items in cart review at payment page.

Date of experience: January 15, 2022
Arkansas
1 review
0 helpful votes
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Your site is easy to navigate even when I had a problem signing in.
It helped me easily change a password and complete order.

Date of experience: January 15, 2022
New York
1 review
0 helpful votes
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On Thursday 1/13, your on-line discount code [novel}...
February 14, 2022
Updated review

On Thursday 1/13, your on-line discount code [novel} offered a $2.00 discount on a sale of at least $20,00. I received company [guests] at that time so I waited to place the order on Friday the 14th> The discount code was changed reporting that it was the weekend sale with a requirement of a $45.00 purchase. The weekend starts on Saturday, not Friday.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2022

Excellent service
September 9, 2021
Previous review

Excellent service

Date of experience: September 9, 2021
Oregon
1 review
0 helpful votes
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Easy to navigate and liked that I was given a less expensive option at the end.

Date of experience: January 15, 2022
New Hampshire
1 review
0 helpful votes
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Sometimes the shopping cart disappears if I am interrupted. I wish items would remain for 24 hours

Date of experience: January 15, 2022
New York
0 reviews
0 helpful votes
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Always amazing
January 15, 2022

Always amazing. Simple, easy with great supply for the semester. Thanks.

Date of experience: January 15, 2022
Illinois
1 review
0 helpful votes
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I'm comfortable with the site...
January 15, 2022

I'm comfortable with the site... it's easy to use/easy to search...

Date of experience: January 15, 2022
Missouri
1 review
0 helpful votes
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I buy almost all my books from alibris
January 15, 2022
Updated review

I buy almost all my books from alibris. Always easy. Almost always have the book i want. I'm a writer. I read and buy what i consider to be a fair amount of books.

Date of experience: January 15, 2022

Found an unusual book, was not sure it was even available
August 31, 2021
Previous review

Found an unusual book, was not sure it was even available.

Date of experience: August 31, 2021
Wisconsin
1 review
0 helpful votes
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Site was easy to navigate
January 15, 2022

Site was easy to navigate. And I'm happy to find a new book at this price through a smaller company (rather than a huge one). Glad to support you!

Date of experience: January 15, 2022
Illinois
1 review
0 helpful votes
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I expect human intervention when I go through all the...
February 14, 2022
Updated review

I expect human intervention when I go through all the trouble with your website of order and paying for a book and then for some mysterious reason you cannot deliver it and cancel my order. I expect some concession, like free shipping.

Date of experience: January 15, 2022

Please lower your shipping prices
February 13, 2022
Previous review

Please lower your shipping prices.

Date of experience: January 14, 2022
Wyoming
0 reviews
0 helpful votes
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Very easy to find what I was looking for. Great prices, too!

Date of experience: January 15, 2022
Texas
1 review
0 helpful votes
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I instructions and information was clear. The ordering process was understandable.

Date of experience: January 15, 2022
Connecticut
1 review
0 helpful votes
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You emailed to me a $5 coupon with a code
February 14, 2022
Updated review

You emailed to me a $5 coupon with a code. I typed in the code and didn't get the $5 discount. Email dated 1/04/2022; code is HOLIDAY5

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2022

So far tedious, but ok
December 16, 2021
Previous review

So far tedious, but ok.

Date of experience: December 16, 2021
Kentucky
1 review
0 helpful votes
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I absolutely love this site
January 15, 2022
Updated review

I absolutely love this site. So many titles and good prices. I have always had a great experience and received my packages as described

Date of experience: January 15, 2022

I love this site
January 16, 2021
Previous review

I love this site. Wide selection and always shipped on time. Packages match their description. I will continue to buy from this site

Date of experience: January 16, 2021
Washington
1 review
0 helpful votes
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Awesome prices and easy and safe to navigate. Thank you!

Date of experience: January 15, 2022
Minnesota
1 review
0 helpful votes
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Love this site!
January 15, 2022

Love this site! Always easy to find what I am looking for and great prices!

Date of experience: January 15, 2022
Illinois
1 review
0 helpful votes
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I love this site for books
January 15, 2022

I love this site for books. I use it over Amazon or Christian bookstore. You are a blessing.

Date of experience: January 15, 2022
Minnesota
2 reviews
0 helpful votes
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I like this book club because they don't insist you join and they have paypal. It's easy and safe.

Date of experience: January 15, 2022