Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 107,328

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
938
value
11,088
shipping
11,078
quality
11,072
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Msjohnnie S.
Unfollow Msjohnnie S.
Share Review
Report Review

U do not offer coupons to NEW clients so why are u asking for a coupon when it's checkout time knowing most "new Clients" don't have it?

Date of experience: January 20, 2022
Maryland
3 reviews
7 helpful votes
Follow Jean M.
Unfollow Jean M.
Share Review
Report Review

About as easy as it gets
January 20, 2022
Updated review

About as easy as it gets. Title, select seller, pay & enjoy. My go-to for books!

Date of experience: January 20, 2022

Easy!
December 11, 2021
Previous review

Easy! Fast find, choice of shipping options, easy and clear checkout processing. Better than fair pricing.

Date of experience: December 11, 2021
South Carolina
1 review
0 helpful votes
Follow Matthew A.
Unfollow Matthew A.
Share Review
Report Review

Easy
January 20, 2022
Updated review

Easy. Broad inventory. Inexpensive. Great sellers. Love it all!

Date of experience: January 20, 2022

I love this website!
January 20, 2022
Previous review

I love this website!

Date of experience: January 20, 2022

I love alibris
May 1, 2021
Previous review

I love alibris. Lots of good stuff, easy to find. Great vendors.

Date of experience: May 1, 2021
Texas
2 reviews
0 helpful votes
Follow Betty T.
Unfollow Betty T.
Share Review
Report Review

Found item easily at price within my budget and completed purchase without issue.

Date of experience: January 20, 2022
Texas
2 reviews
0 helpful votes
Follow Sandra D.
Unfollow Sandra D.
Share Review
Report Review

Easy order, easy payment, shipping time good. What else could one ask for?

Date of experience: January 20, 2022
Pennsylvania
1 review
0 helpful votes
Follow Aria W.
Unfollow Aria W.
Share Review
Report Review

Thank you!
January 20, 2022

Thank you! I was in a bind and waiting on this book for a class and I need it sooner than expected. Now I have it!:)

Date of experience: January 20, 2022
Utah
1 review
0 helpful votes
Follow Ron C.
Unfollow Ron C.
Share Review
Report Review

We use your company almost exclusively for books
January 20, 2022
Updated review

We use your company almost exclusively for books. Great Service and Selection.

Date of experience: January 20, 2022

Excellent
June 25, 2021
Previous review

Excellent. This is my second attempt to buy this book. The first one did not come and it has been nearly a month. Not from this company though.

Date of experience: June 25, 2021
Tennessee
0 reviews
0 helpful votes
Follow Alexander K.
Unfollow Alexander K.
Share Review
Report Review

Would be nice to have an option to print the order page

Date of experience: January 20, 2022
Michigan
1 review
0 helpful votes
Follow Richard L.
Unfollow Richard L.
Share Review
Report Review

Computer or website forced me to enter credit card data 3 times. Finding the book I wanted was quick and easy.

Date of experience: January 20, 2022
Pennsylvania
1 review
0 helpful votes
Follow Sylvia C.
Unfollow Sylvia C.
Share Review
Report Review

Ordering was quick and easy
January 20, 2022

Ordering was quick and easy. Nothing that I didn't understand

Date of experience: January 20, 2022
Maine
0 reviews
0 helpful votes
Follow Jay T.
Unfollow Jay T.
Share Review
Report Review

I love ordering from you all
January 20, 2022

I love ordering from you all. Thank you fir being an alternative to those rat bastards Amazon! Go Knicks!

Date of experience: January 20, 2022
Massachusetts
0 reviews
0 helpful votes
Follow Brianna H.
Unfollow Brianna H.
Share Review
Report Review

I love alibris, and I get my books here every semester.

Date of experience: January 20, 2022
Connecticut
0 reviews
0 helpful votes
Follow Peter Y.
Unfollow Peter Y.
Share Review
Report Review

I am new to Alibris but so far I am impressed. Let's see how delivery of my order goes.

Date of experience: January 20, 2022
Indiana
1 review
0 helpful votes
Follow Janet P.
Unfollow Janet P.
Share Review
Report Review

Found what I was looking for with the information very clearly stated.

Date of experience: January 20, 2022
Pennsylvania
0 reviews
0 helpful votes
Follow David A.
Unfollow David A.
Share Review
Report Review

I'm a return customer and have been satisfied in the past.

Date of experience: January 20, 2022
California
1 review
0 helpful votes
Follow Jeffrey Y.
Unfollow Jeffrey Y.
Share Review
Report Review

Always fun to shop for books here
January 20, 2022

Always fun to shop for books here - I usually find way more than I expect, at really good prices.

Date of experience: January 20, 2022
Minnesota
1 review
0 helpful votes
Follow Kate D.
Unfollow Kate D.
Share Review
Report Review

Very easy and it's the cheapest book I was able to find, loved using this site.

Date of experience: January 20, 2022
Pennsylvania
1 review
0 helpful votes
Follow Kathy M.
Unfollow Kathy M.
Share Review
Report Review

Glad to find the books I was looking for but the shipping prices are really getting prohibitive. I paid double the cost of my books in shipping. Isn't there a way to work with your suppliers to improve this experience? Alibris is great except for that, which causes me to make it my last place for looking for a book.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 20, 2022
Pennsylvania
2 reviews
0 helpful votes
Follow Elaine Y.
Unfollow Elaine Y.
Share Review
Report Review

Boks are easy to find and reasonably priced, checkout simple, lots of high rated vendors build confidence

Date of experience: January 20, 2022
Pennsylvania
0 reviews
0 helpful votes
Follow Ellen X.
Unfollow Ellen X.
Share Review
Report Review

Love that I can find books I adored in my childhood and want for my great-grandchildren!

Date of experience: January 20, 2022