
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Well organized website allows for quick search and select of books.
Thank you for all the wonderful finds at great pictures :)
Very good prices on books the web site is spot on good
Easy to navigate the website and see different options.
I ordered the DVD "FRAMED" weeks ago and it has never arrived
Can you please look into this.
Thank you,
Dorothy Weicker
I'm new to the website. I like the saving suggestion part of shopping.
Very hard to order an item but it has a lot of information about the item you're ordering. Also Great price.
New password, shipping address change, all took too long.
The the book a wanted at a good price. Just what I wanted.
Your payment system was down I tried for hours came back hours later and could finally make my purchase. Your CSI rating is poor as a result
Quick & Easy so far. I will let you know after I receive the order.
Easy to use, best options and prices. :) Really helped me!
I was happy to find this book. I lent it out and never got it back.
Your website is self-contradictory and not user-friendly.
Great prices, easy to find what you are looking for and free shipping
Easy to order exactly what I was looking for... thank you!
This is the first time I use this website. Easy to locate book that I need and more affordable than my schools bookstore
This was quick and easy. I have ordered from them before and have always been happy.
To get free shipping I needed to buy more than I needed...
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.