Sitejabber Website Reviews and Complaints
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AlibrisReviews 107,136

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
925
value
10,986
shipping
10,976
quality
10,970
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Idaho
1 review
1 helpful vote
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Well organized website allows for quick search and select of books.

Date of experience: January 21, 2022
Texas
1 review
0 helpful votes
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Thank you for all the wonderful finds at great pictures :)

Date of experience: January 21, 2022
Missouri
1 review
0 helpful votes
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Very good prices on books the web site is spot on good

Date of experience: January 21, 2022
Illinois
1 review
0 helpful votes
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Easy to navigate the website and see different options.

Date of experience: January 21, 2022
California
1 review
0 helpful votes
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I ordered the DVD "FRAMED" weeks ago and it has never arrived
Can you please look into this.
Thank you,
Dorothy Weicker

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 21, 2022
Texas
1 review
0 helpful votes
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I'm new to the website
January 21, 2022

I'm new to the website. I like the saving suggestion part of shopping.

Date of experience: January 21, 2022
Texas
1 review
0 helpful votes
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Very hard to order an item but it has a lot of information about the item you're ordering. Also Great price.

Date of experience: January 21, 2022
Arizona
1 review
0 helpful votes
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New password, shipping address change, all took too long.

Date of experience: January 21, 2022
Oregon
1 review
0 helpful votes
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The the book a wanted at a good price
January 21, 2022

The the book a wanted at a good price. Just what I wanted.

Date of experience: January 21, 2022
Pennsylvania
1 review
0 helpful votes
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Your payment system was down I tried for hours came back hours later and could finally make my purchase. Your CSI rating is poor as a result

Date of experience: January 21, 2022
Virginia
1 review
0 helpful votes
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Quick & Easy so far
January 21, 2022

Quick & Easy so far. I will let you know after I receive the order.

Date of experience: January 21, 2022
Massachusetts
0 reviews
0 helpful votes
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Easy to use, best options and prices
January 21, 2022

Easy to use, best options and prices. :) Really helped me!

Date of experience: January 21, 2022
Pennsylvania
1 review
0 helpful votes
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I was happy to find this book
January 21, 2022

I was happy to find this book. I lent it out and never got it back.

Date of experience: January 21, 2022
Illinois
1 review
0 helpful votes
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Your website is self-contradictory and not user-friendly.

Date of experience: January 21, 2022
Florida
1 review
0 helpful votes
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Very easy
January 21, 2022

Very easy. Nicely done site. I really liked how you kept the mailing info and all I had to do was create a password.

Date of experience: January 21, 2022
Florida
0 reviews
0 helpful votes
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Great prices, easy to find what you are looking for and free shipping

Date of experience: January 21, 2022
Wisconsin
1 review
0 helpful votes
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Easy to order exactly what I was looking for... thank you!

Date of experience: January 21, 2022
California
0 reviews
0 helpful votes
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This is the first time I use this website. Easy to locate book that I need and more affordable than my schools bookstore

Date of experience: January 21, 2022
Ohio
2 reviews
0 helpful votes
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This was quick and easy
January 21, 2022

This was quick and easy. I have ordered from them before and have always been happy.

Date of experience: January 21, 2022
Connecticut
1 review
0 helpful votes
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To get free shipping I needed to buy more than I needed...

Date of experience: January 21, 2022