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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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I was happy to find this book. I lent it out and never got it back.
Your website is self-contradictory and not user-friendly.
Great prices, easy to find what you are looking for and free shipping
Easy to order exactly what I was looking for... thank you!
This is the first time I use this website. Easy to locate book that I need and more affordable than my schools bookstore
This was quick and easy. I have ordered from them before and have always been happy.
To get free shipping I needed to buy more than I needed...
I can't really judge until I receive the item purchased.
So glad to be a retuning customer Thank you! I have always loved your quality books and service
I was unable to get my password recognized after multiple tries. You have it now.
I hope I can get right in next attempt.
It was a very easy checkout with having an account.
Easy to use but check out with state and country always get messed up.
I ordered the book, I'd requested and for less than I'd seen previously advertised.
The website does a great job of helping you find the best deal possible and at reasonable prices.
Quite satisfied... web site is clear, concise, easy to use...
Easy to find what I needed, easy to create an account, update shipping address, connect to PayPal for payment, and finalize my order. Shipping and tax are fair and reasonable.
Lots of options for any book, easy to navigate site.
Easiest of any site I've used so far. (I'm a new smartphone user.). Good job!
Alibris.com is the best place to buy books online.
I have ordered many times over the past years - always easy to navigate your website and satisfied with your service whenever it was needed.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.