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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Quick and inexpensive! I'm excited to try the service on this site.
Alibris has a great selection of books and website is easy to see buying choices, and navigate/checkout.
I found what I wanted easily.
It was easy to choose the book I wanted and choose the seller.
Good so far I feel very good about the website.
First time ordering very good selection of books
There was no option to continue only this slightly annoying box to give feedback. I prefer this bookstore because it's not Amazon, but your website and checkout are clunky. I intend this feedback to be helpful because I want Alibris to succeed. Sincerely, Beth Mathews
The search function made finding things very easy. I was amazed by the array of books available.
Shopping experience was easy and I got a discount code!
Books were easy to find in the search box by author or title. Plus, there were many options for sellers of each book.
I loned my karen white series on Tradd st out the 1st 4 books of hers. Well somehow somewhere she misplaced them. So im reordering + her last one. I forgot how much shipping would b.
Found what I was looking for. Glad that was so affordable.
You have such good deals and such good items and books. I don't understand the difference in shipping some of them charge $4.49 but some charge 11 or 18 or $30 it's crazy
I lost the first order and I have to start again so that was frustrating but your site is easy to use
Good and fast, just irritated that after unclicking the box for email coupons, it was auto-clicked on a later page in the checkout process, requiring me to unclick it again. Be less skeevy!
Your email said I would get coupon and free shipping. Does this free shipping only apply for the 20 dollar coupon or any of them. I used the code sun since apparently I didn't qualify for the code moon but yet I was charged for shipping when it advertised free shipping. If this is the case I didn't read where there would be a discrepancy -- maybe I missed it in the fine print. If a person had to take this much time to figure out how to make the coupon work then this is not a good policy.
Alibris site kicked me out twice while I was shopping so I had to find all the books again. Almost gave up and bought books somewhere else. Very frustrating!
Great but I just bought another book. Please send both orders together. Thank you
Thanks, this experience is fine. Typing in several little boxes is not desirable
Easily found book for which I was searching. Based on my selection, the site also made suggestions that were of interest.
Website is user friendly. Easy search functionality.
Site is user friendly. Able to find multiple authors, titles that matched search.
Every time I look for an obscure title, you guys have it.
The book is advertised at Very Good Condition and Hardbound with Jacket. That's what I am looking for and purchasing. Thank you.
This album set was hard to find, no new ones available. I am trusting the condition of this set is as stated by the seller.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.