Sitejabber Website Reviews and Complaints
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Alibris

Overview

Alibris has a rating of 4.7 stars from 97,332 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price and shopping experience. Alibris ranks 1st among Used Books sites.

service
773
value
8,640
shipping
8,630
returns
28
quality
8,629
This company responds to reviews on average within 1 day
How would you rate Alibris?
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Illinois
1 review
0 helpful votes
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Content customer
February 19, 2025

Other than finagaling shipping prices (often items on my wish list don't have free shipping available), alibris connects you with nationwide sellers to find titles that are rare or harder to locate, often at an excellent price!

Date of experience: January 15, 2025
Illinois
1 review
0 helpful votes
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Got it - I really got it.
April 28, 2025

I received my DVD as ordered. Now I'm just making sure I've entered 100 characters. Blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah …

Date of experience: April 18, 2025
California
1 review
0 helpful votes
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I don't like being on line and generally don't buy things off the internet. And as it becomes more and more difficult to find things in person- we've looked repeatedly for these items now- I am glad that we have a local alternative to the mega sites! Thank you

Date of experience: January 13, 2025
California
1 review
0 helpful votes
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Magnificent locator for unusual and valuable books, that I'd otherwise despaired of again finding. The two out-of-print by Carl Ernst were worth everything in themselves.

Date of experience: February 13, 2025
New York
1 review
0 helpful votes
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My Shipping address is sometimes different from my VISA billing address. I wish it were easier to access my billing address details. I'm never sure I've filled all the blanks correctly.
But I LOVE your site and your offerings & suggestions!

Date of experience: March 20, 2025
Virginia
1 review
0 helpful votes
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What was it?
May 2, 2025

Nice. Maybe a little too much fat. I need to enter at least 100 characters! That was not enough, is here is the opening line to "Camp Granada" by Allen Sherman
Hello Mudda, Hello Fada, Here I am at camp Granada. They say it is very entertaining & I will have fun if it stops raining.

Date of experience: April 22, 2025
Colorado
1 review
0 helpful votes
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I ordered my book on January 1,2025
February 2, 2025

I ordered my book on January 1,2025. It was sent to a post office box that I no longer have. I called the post office and gave them the tracking number. They never received the book. I only used Alibris because they have another one. I'll never use alibis again.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2025
Florida
4 reviews
2 helpful votes
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Offered code READ545 not allowed at checkout, no free shipping though over amount to receive free shipping and no live phone person in your system to straighten it out. But thank you, Albris, for offering these needed items! 👍

Date of experience: March 11, 2025
Canada
1 review
0 helpful votes
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Keep their promises
April 5, 2025

I had a book that was delayed by quite a bit several weeks. Alibris sent an email to see if I had received all of my order. I replied that I had been missing still one of the two books I ordered. They said they would look into it and in fact the book came 24 hours later!

Date of experience: March 26, 2025
New York
1 review
0 helpful votes
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Excellent Experience
April 26, 2025
Updated review

I received my books very quickly. Each came from a different vendor but both were in very good condition. Overall, this was a wonderful experience with Al Libras and with the businesses which sent the books. Thank you.

Date of experience: March 25, 2025

Quick & easy to open a new account & browse, search,...
April 4, 2025
Previous review

Quick & easy to open a new account & browse, search, & shop.Also, there were several choices for the titles I was interested in.

Date of experience: March 25, 2025
Connecticut
1 review
0 helpful votes
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Easy to work with, beyond the annoying questions you are expected to fill out after being asked a simple question about how it went. These days a simple " It went fine " turns into weather or not you might recommend us to your cat...or some such nonsense. Why is it everything turns into a game of twenty questions in order to buy something simple, like a book...

Date of experience: January 14, 2025
California
1 review
0 helpful votes
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Good Experience
January 30, 2025

Alibris had the book I was looking for, the price was right, it arrived by the time promised, and was in excellent condition. I gave Alibris less than 5 stars for the online shopping experience only because they make it difficult to opt out of unwanted cookies.

Date of experience: January 20, 2025
New York
1 review
0 helpful votes
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Recirculated books
February 21, 2025

Alibris has a huge selection of titles of pre-read books. It was easy to find the books I was looking for at good prices. This was the first time I placed an order and I learned afterwards that I could save on shipping by choosing books from the same sight.

Date of experience: January 19, 2025
New York
1 review
0 helpful votes
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Fine condition
May 1, 2025
Updated review

I ordered two books and they are in excellent condition. The books were delivered in about a week. I was looking for a third book as well but it might not have mattered because I no longer remember what it was and I am happy with what I received

Date of experience: March 31, 2025

The pricing seems non-rational for the organic gardening...
April 10, 2025
Previous review

The pricing seems non-rational for the organic gardening book. Perhaps it is a textbook but there are many many copies available. I suggest using a supply and demand model for pricing. Thank you.

Date of experience: March 31, 2025
1 review
0 helpful votes
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Excellent experience!
May 7, 2025

The whole ordering experience was excellent! I couldn't find what I was looking for anywhere else, and not only did you have what I wanted, it was priced reasonably, and arrived in a timely manner. I would definitely order again in future!

Date of experience: April 27, 2025
California
1 review
0 helpful votes
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Napoleon's Buttons: 17 Molecules that Changed...
April 17, 2025
Updated review

Easy to find, easy to order. I love Alibris! Fun read, and you'll learn something! Who knew that Napoleon's soldiers, en route to Moscow... had buttons for their capes and uniforms made of cheap tin... which degrads and crumbles in below freezing temps... which may have contributed to the degradation of the great army of the republic's fighting capacity? "For the want of a nail, the horse lost a shoe, for the want of a shoe... " so goes the old british school saying.

Date of experience: April 7, 2025

Love Alibris since 2001ish
January 4, 2025
Previous review

Love Alibris since 2001ish. It's not Amazon and it works well!

Date of experience: December 25, 2024
Indiana
1 review
0 helpful votes
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Found what I was looking for
January 17, 2025

My son wanted a disc by a favorite artist who didn't sell many copies. I could pay over $100 on eBay for this niche item. I found it at an out-of-state goodwill store on Alibris. For a great price. Only downside is shipping. Though it was sent right away, it languished with the post office.

Date of experience: January 7, 2025
Rhode Island
1 review
0 helpful votes
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At first I was concerned b/c it wastaking so long for the book to arrive. However, because it was so inexpensive, I invested in purchasing the book again. Then I received the first order - and soon after the second. I will share the extra with a friend.
Thank you for following up with me through the process!

Date of experience: April 2, 2025
Pennsylvania
1 review
0 helpful votes
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Late delivery time / Resolved by Alibris
March 6, 2025

The seller delayed seventeen days before shipping the item. A few days is fine; seventeen is right out. I directly inquired about having the shipping cost refunded. The seller has, to date, obfuscated in reply and largely ignored my request.

Disregarding the seventeen day delay, the item arrived in great condition as expected.

Date of experience: February 25, 2025
Indiana
1 review
0 helpful votes
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I signed up for the $5.00 savings by consenting to text messages. I sent the reply link to the text I received. I clicked on copy code. When I went to checkout I did not see a place to paste the code, and no $5 discount was given.

Date of experience: February 1, 2025