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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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It would be great if you offered free shipping like thriftbooks. I only used your site as they didn't have the book I was looking for.
The shipping costs are getting to be on the high side.
Easy to use website and easy check-out process
The website is easy to use and the shopping card has a good safe flow.
Your website is very easy to use. I would gladly do business with you again.
Alibris never disappoints me. They have great prices and an even better selection.
I am praying I get this book quickly. Please send the book fast.
The website is very easy to use. The selection of books is amazing
Found what I wanted with discount coupon, reasonable shipping
In Alibris I get very offers on books o different subjects.
I was asked to update my card, and was then told my number did not match card type. I'm not sure what went wrong.
The online experience as a guest was straightforward and painless.
Still excellent. One thing - as I've gotten older, i really enjoy Large Print options. It would be helpful if those could be listed on left as one of the search arguments so i could limit selections to large print.
Always a good shopping trip. I usually find what i am looking for at a good price.
Confusing that the item ordered does not show on the intermediate steps... I wasn't sure I was really orering the book I wanted until after payment!
Shipping charges should be per order, Not per Item...
Setting up an account is a pain -- and I have one under *******@att.net. But I was hacked and can no longer access that email/.
Don't like it that you have saved my credit card info and I don't know how to change that situation.
Excellent service, questions answered in descriptions
Excellent search with technical support
So far so good. I will assess the book condition as very good etc upon arrival to determine if it rings true
Nice competitive prices. Wish there was an app for this site.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.