Sitejabber Website Reviews and Complaints
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AlibrisReviews 107,044

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
920
value
10,931
shipping
10,921
quality
10,915
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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It would be great if you offered free shipping like thriftbooks. I only used your site as they didn't have the book I was looking for.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 10, 2022
Maryland
1 review
0 helpful votes
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The shipping costs are getting to be on the high side
February 10, 2022
Updated review

The shipping costs are getting to be on the high side.

Date of experience: February 10, 2022

Easy to use website and easy check-out process
December 29, 2021
Previous review

Easy to use website and easy check-out process

Date of experience: December 29, 2021

The website is easy to use and the shopping card has a good safe flow.

Date of experience: May 9, 2021
Texas
2 reviews
5 helpful votes
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Your website is very easy to use
February 9, 2022

Your website is very easy to use. I would gladly do business with you again.

Date of experience: February 9, 2022
Illinois
1 review
0 helpful votes
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Alibris never disappoints me
February 9, 2022

Alibris never disappoints me. They have great prices and an even better selection.

Date of experience: February 9, 2022
New York
2 reviews
0 helpful votes
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I am praying I get this book quickly
February 9, 2022

I am praying I get this book quickly. Please send the book fast.

Date of experience: February 9, 2022
Utah
1 review
0 helpful votes
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The website is very easy to use
February 9, 2022

The website is very easy to use. The selection of books is amazing

Date of experience: February 9, 2022
New Jersey
2 reviews
1 helpful vote
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Found what I wanted with discount coupon, reasonable shipping

Date of experience: February 9, 2022
DO
1 review
0 helpful votes
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In Alibris I get very offers on books o different subjects.

Date of experience: February 9, 2022
Massachusetts
1 review
0 helpful votes
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I was asked to update my card, and was then told my number did not match card type. I'm not sure what went wrong.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2022
TW
1 review
0 helpful votes
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The online experience as a guest was straightforward and painless.

Date of experience: February 9, 2022
California
1 review
0 helpful votes
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Still excellent
February 9, 2022

Still excellent. One thing - as I've gotten older, i really enjoy Large Print options. It would be helpful if those could be listed on left as one of the search arguments so i could limit selections to large print.

Date of experience: February 9, 2022
North Carolina
2 reviews
0 helpful votes
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Always a good shopping trip
February 9, 2022

Always a good shopping trip. I usually find what i am looking for at a good price.

Date of experience: February 9, 2022
South Dakota
1 review
0 helpful votes
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Confusing that the item ordered does not show on the intermediate steps... I wasn't sure I was really orering the book I wanted until after payment!

Date of experience: February 9, 2022
Kentucky
1 review
0 helpful votes
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Shipping charges should be per order, Not per Item...
March 11, 2022
Updated review

Shipping charges should be per order, Not per Item...

Date of experience: February 9, 2022

Very user friendly!
May 1, 2021
Previous review

Very user friendly!

Date of experience: May 1, 2021
Pennsylvania
1 review
0 helpful votes
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Setting up an account is a pain
February 9, 2022

Setting up an account is a pain -- and I have one under *******@att.net. But I was hacked and can no longer access that email/.

Date of experience: February 9, 2022
North Carolina
1 review
0 helpful votes
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Don't like it that you have saved my credit card info and I don't know how to change that situation.

Date of experience: February 9, 2022
North Carolina
2 reviews
0 helpful votes
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Excellent service, questions answered in descriptions
February 9, 2022
Updated review

Excellent service, questions answered in descriptions

Date of experience: February 9, 2022

Excellent search with technical support
August 14, 2021
Previous review

Excellent search with technical support

Date of experience: August 14, 2021
Ohio
1 review
0 helpful votes
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So far so good
February 9, 2022

So far so good. I will assess the book condition as very good etc upon arrival to determine if it rings true

Date of experience: February 9, 2022
New Jersey
2 reviews
0 helpful votes
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Nice competitive prices
February 9, 2022

Nice competitive prices. Wish there was an app for this site.

Date of experience: February 9, 2022
Washington
1 review
0 helpful votes
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Great!
February 9, 2022

Great! Good service and reasonable prices. Also search for rare older copies works very well. Usually finds them within a few weeks.

Date of experience: February 9, 2022