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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I don't like that the shipping still says $21.94 and doesn't reflect that it's free until the end. (You will lose customer with the design flaw)
Great! Much better than Amazon! Alibris actually packs books to ship rather than tossing them into a mailer to get banged up
Buying my textbook was quick and easy with Alibris. I have always found buying from them an enjoyable experience.
I hope I get my book in good condition as easily as it was to order.
Easy and lots of selection. I always find what I want.
Always have what I'm looking for. Always received when expected.
Difficult to locate this book but glad i finally did thanks
So far easy and uncomplicated. I'll see how the rest of it goes in terms of shipping and quality of the product versusIt the descriptions.
Not sure if we'll receive all of the books or not. Also, for Media Rate shipping, the prices are high. Of course, if the books are in good condition, it will definitely be worth it. If we receive all of the books, hopefully, I can change my rating.
It looped me back to the front page when I tried to pay for the book?
Easy to find my books. Nice coupons to help cover cost.
I gave purchased from Alibris for many years, I have always received 5 star help
And quality. Actually more stars would apply. Thank you
The shipping rates initially given were not correct (based on my only shipping address) and it took me a while to figure out that if I continued they would eventually get corrected before the final order was placed.
Efficient and I could find the book, which no one else seems to have.
I love how easy it is to find exactly what you want.
The search function could be better... had to dig to figure out the right volume
Easy to find book and less expensive than if I bought from large book retailer.
I really wanted this book, but I could not afford it. God has provided me YOU.
It would be great if you offered free shipping like thriftbooks. I only used your site as they didn't have the book I was looking for.
The shipping costs are getting to be on the high side.
Easy to use website and easy check-out process
The website is easy to use and the shopping card has a good safe flow.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.