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AlibrisReviews 106,833

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
915
value
10,872
shipping
10,862
quality
10,856
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
4 reviews
0 helpful votes
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You have high quality books at a fairly reasonable...
March 10, 2022
Updated review

You have high quality books at a fairly reasonable price, compared to other new or used book sites.

Date of experience: March 10, 2022

Like your book divisions and prices
February 27, 2022
Previous review

Like your book divisions and prices

Date of experience: February 27, 2022

Good price for book I wanted
December 16, 2021
Previous review

Good price for book I wanted.

Date of experience: December 16, 2021

Like your selection and prices, especially paperbacks
June 17, 2021
Previous review

Like your selection and prices, especially paperbacks

Date of experience: June 17, 2021
Wisconsin
1 review
0 helpful votes
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Good, I would have liked to know what shipping would cost before going to check out. And I would like more descriptive definitions of book condition.

Date of experience: March 10, 2022
New York
2 reviews
0 helpful votes
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Found the book I wanted, inexpensive; shipping was more than the two copies together

Date of experience: March 10, 2022
New York
1 review
0 helpful votes
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The website is easy to navigate
March 10, 2022

The website is easy to navigate. You get lots of options in terms of the books (condition, price, etc.) You get what you pay for (in a good way.)

Date of experience: March 10, 2022
North Carolina
1 review
0 helpful votes
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Do far so good
March 10, 2022

Do far so good. Ordering used book was easy and price also reasonable.

Date of experience: March 10, 2022
New York
1 review
0 helpful votes
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Textbook purchase
April 9, 2022

Shipping seems a bit steep… 2.5 times the cost of the book

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 10, 2022
Georgia
1 review
0 helpful votes
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I am pleased that I can find unusual books for a reasonable price on this website. I have used it for years and have never been disappointed

Date of experience: March 10, 2022
Minnesota
1 review
0 helpful votes
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User friendly website
March 10, 2022

User friendly website. Easy checkout. Good prices.

Date of experience: March 10, 2022
Washington
1 review
0 helpful votes
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I spent a lot of time adding items to my cart before opening an account, and then lost them all and had to start over. I specifically ordered multiple books from the same sellers because it noted a shipping discount. No shipping discount was applied. Shipping was very expensive considering the low cost of media mail.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 10, 2022
Illinois
1 review
0 helpful votes
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Haven't received the book yet, but finding and ordering was an uncomplicated breeze :)

Date of experience: March 10, 2022
California
1 review
0 helpful votes
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Good, although it would be nice to provide more book details

Date of experience: March 10, 2022
Florida
1 review
0 helpful votes
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I appreciated that you had books that I was looking for at good price. Checkout was easy, and am just waiting for delivery, to see rest of process.

Date of experience: March 10, 2022
California
1 review
0 helpful votes
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Won't let me make a five star rating
April 9, 2022
Updated review

Won't let me make a five star rating. Very happy with your lay out and choices thus far.

Date of experience: March 10, 2022

Quick and easy
September 18, 2021
Previous review

Quick and easy

Date of experience: September 18, 2021
Pennsylvania
1 review
0 helpful votes
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Good
March 10, 2022

Good. I found what I was looking for, and at a good price. Thanks!

Date of experience: March 10, 2022
Germany
1 review
0 helpful votes
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Your website sucks its not intuitive I accidentally entered my email in the wrong box & I couldn't get out of the loop, the same with my zip code + 4 digit it took forever to place this order. I had leave the site 3 times and change my email address just to unfreeze it. Also if I enter the name of an author ALL the books he wrote should populate on the page and you can't find the book unless you type in the exact title. So I might have bought more books if I had a complete list of that author on the page.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 10, 2022
California
1 review
0 helpful votes
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I would like to know the standard shipping of the sellers when I am choosing which book to purchase.

Date of experience: March 10, 2022
New Jersey
1 review
0 helpful votes
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I was able to find what I was looking for quickly.

Date of experience: March 9, 2022
Virginia
1 review
0 helpful votes
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Ordering was pretty routine we'll see how it goes from there

Date of experience: March 9, 2022
Georgia
1 review
0 helpful votes
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Easy
March 9, 2022
Updated review

Easy- good prices, shipping seems high for books, but I am glad you have books that I want,
Thank You!

Date of experience: March 9, 2022

Tried to type in a savings code
December 4, 2021
Previous review

Tried to type in a savings code- wouldn't take

Date of experience: December 4, 2021
Ohio
1 review
0 helpful votes
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Was very easy to find exactly what I was looking for.

Date of experience: March 9, 2022