
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Reasonably good but spent a lot of time finding books I wanted and got called away for a couple hours. My cart was empty only bought 1/2 of what I was after because I don't have the time to go back through
Finding the books is no problem but the ability to use coupons stink. Too many rules making it very difficult to take advantage of them. It should be 5% or 10% across the board. No stipulations
Very easy to use your service. Thank you and Father God loves you!
It is always so easy and pleasurable to buy books on this site.
Always awesome! I know I can count on you for reasonable prices and good books.
Large selection from which to choose, competitive prices at times, quick service. Recommended.
Checkout very clunky and confusing. It made a mess of things with previous order
Now we will see when I receive the book. Ask me again later for more info.
A little long but so happy to find a great copy from. Kansas.
Fast and easy. The only thing I would update is that bulk sellers don't specifically state what "Good" or "Very Good" condition "may" be like for the book itself. (i. E. Does it have writing notes or highlights in it or the specific condition of the binder...) I purchased books where the condition of the book was described so I know what I am buying.
A good alternative to other online resellers of used books.
What a nightmare, entering a new credit card number. I had to do it three &%#$ times!
Couldn't have been easier! Only book site online with a very specific niche book and at a reasonable price!
Billing info update isn't painless. Should be able to edit account info separately.
Clean interface, fast search, good prioritization of choices.
Quick response and delivery. Books in really good conditions.
I had problems with my first order. I had to repeat the process, but everything went smoothly after that. I hope to receive my books soon!
The best price on line. Great, detailed info on the item listings helped me pick exactly what I wanted. Very easy shopping and check out experience.
Alibris has always shown to have a good selection of books on varying subjects I have researched. Twice I emailed customer service and they got back to me promptly and addressed my issues.
I wish it was easier to save on shipping when buying multiple books from non-Alibris sellers... like, show me which sellers can fulfill my order of multiple books for the lowest total price
Excellent except I signed up for a $5 coupon and didn't see it.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.