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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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This was a wonderful experience. Easy to use locator, easy to follow website and payment and sign out. Thank you.
I really like the Alibris site. Their books always arrive in good shape and in a timely manner.
I look forward to receiving the book, thanks! Great service and excellent prices!
Quick and uncomplicated. No trouble using the site at all
The only thing I can complain about is the shipping. I can order from Thriftbooks and get free shipping after $15.00. Your shipping is way too high.
Misleading info when it says free shipping next to a book, but doesn't mean it at checkout.
Very fast and easy. I liked that I could seamlessly check out my books and create an account for future purchases
Great deals! Book conditions are accurately described. My go to place whenever I want a book!
Items were easy to locate. I do wish there was a "continue shopping" icon.
I cannot find these 3 books anywhere else and I work in a book store and have Amazon prime so this was really nice
I am always getting emails on so much off next order. I can't ever figure out how to use it. I order from Alibris on a regular basis
It would be cool if there was some better matching with booksellers that are in your cart vs. booksellers that you're browsing.
Great shopping experience. The lowest-price calculator is a wonderful tool!
Couldn't check out as a guest because I had an account which caused me to spend time hunting up my password.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.