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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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This site is so helpful and easy to use, I have never had trouble finding a book I wanted.
Alibris has just about every book! Very easy to navigate. I just love the website.
It was easy to find the books that I was looking for.
Easy to order and great price. Very glad I can arrange shipping to a different address.
Book was available and with a variety of choices for price, unlike your larger competitors, who offered only a single choice. Thanks!
Had the book I was looking for, when other (larger) sites did not.
Thank you having a easy process to purchase the book.
Appreciate the reasonable prices and being able to order as a guest - not having to set-up an account. Thank You!
I have been ordering from alibris on and off for years and have never had a problem.
It was so easy to locate specific books and several price options. Ordered in a snap!
I love this site, supports small business all over the country and always has the best prices
Absolutely love this website and have definitely recommended it to multiple people already.
Viewer/browser friendly website. Easy to use and a wide selection of books!
My least favorite part about the website is that shipping costs aren't upfront. I deleted most of my cart in favor of buying from Thriftbooks because they have free shipping after $20 and their books, although priced higher, end up being cheaper in the end. Also, last time I shopped with Alibris I was supposed to be issued a refund on a product you couldn't fill, but the money never came back to my card.
So far - book easy to find and at lowest price. Shipping price higher than other booksellers I tried.
Shipping cost need to be more clear prior to purchase when I see a book I like I want to know clearly is it free shipping or not?! As soon as I see the book on display before I even order it.
Easy to find just the right book at just the right price!
My shopping experience was fine. But I don't like the fact that I had to use 10 characters in this message!
I like shopping through Alibris -very user-friendly
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.