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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Everything was clear and understandable. The website worked well.
Very Good. I could easily navigate on your site, to answer my questions.
Not sure what condition of book I'll receive or from which store. Title of book was "Hardcover, Good." Description of book was "paperback" "very good." When I clicked "contact seller" to confirm, message was sent to a different seller than linked. What's happening here?
I've shopped Alibris before and usually have a pleasant experience.
I like your websites format.
I clicked on the "Save 5.00 on this order " to subscribe button, but it didn't show up when I checked out.
Took me a while to find what I was looking for. However, I am very pleased about my shopping experience with you
Easy to use ordering process via my phone. Thanks.
I have ordered from Alibris for years and every order thus far has been quick, and the books have been in the condition expressed.
I love Alibris. The website is friendly and you always have books I can't find other places. Lots of cheap books that I can pick up for my students as recommendations.
A great addition to my collection, at a marvelous price as always.
I spent a long time looking for books, then the cheaper shipping option went away. Also-shipping was more than expected.
You won't accept my primary card. And you sneak a "sign up for our newsletter" button under the checkout. It's not pleasant.
Great website. Fast, easy to use, great selection.
Website works well. Selection great. Prices great.
Very quick and easy process to select item and enter shipping/cc info.
All is well thus far! Waiting to receive the book.
It seemed straight forward. I almost added the book a second time because I did not see it in my cart.
Very quick to find what I was looking for and easy to navigate the website
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.