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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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This has to be the first online shopping experience I've had that recognized and admitted me on my email address alone. While I should probably be horrified at the possibilities for invasion of privacy, it was so incredibly easy to shop! And I like the Alibris didn't suggest any payment method and as far as I'm concerned, recognizing my email address gave me an easier way to complete my order. As a cognitively disabled adult, it was particularly welcome, and thank you.
Excellent! I was able to purchase two books I wanted to read in used editions. I try to buy used clothing and always try to buy used books. Thanks for making them readily available. The books, I mean.
I love the experience at Alibris. They find me the best deals and it's user friendly
My items were quick to find. They gave me plenty of info about each item (whether it was worn and so forth) which was so helpful. I LOVE the option where it helps me choose the earth friendly option (consolidating the boxes).
Always a good source for books. Reliable service and reasonable pricing.
Fast and easy, lowest price was right at the top, no scrolling necessary.
Easy to use—do you have an app? Also: feedback via email only—not signing up, because of spam risk and because I rarely look at my email. Give us a mobile option, please.
Great selection, great prices, easy to order -- what more could you ask for? Shipping, I paid more in shipping than the cost of the books! I can't hold that against anyone but it's still kind of a shock. In any case, I purchased six books (including 3 hardcover) for the price of probably two new hardcovers -- still a deal! Thank you Alibris!
Thrilled to discover a site where I can purchase used books for a big discount. I know you've probably been around forever, but you learn something new every day!
Love the easy interface and high quality used books. Most of the time shipping is fast.
Great selections. Cashing out was a little confusing but I was able to figure it out.
Many options, easy to find and purchase what I was looking for.
AFTER I've paid You have cancelled my previous order then charged 3 times more for the very same book.
The website is a little hard to navigate due to how simple the format is.
Had trouble at checkout you should make it more simple
Found what I was looking for easily and for a fair price.
Great Selections, excellent customer service.
Very clear descriptions of the book. Good job!
Alibris provides used books with great qualities always.
Simple and easy process for check out. Good quality books at very reasonable prices.
I appreciate finding books i can not find at the library
Itis so hard to connect the password is never right and it takes so long to check out.
The titles I was looking for were available. The payment process was smooth. Over all, a very easy website to navigate. Thank you!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.