Sitejabber Website Reviews and Complaints
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AlibrisReviews 107,562

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
943
value
11,211
shipping
11,201
quality
11,195
This company responds to reviews on average within 1 day

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Texas
1 review
0 helpful votes
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Found a used paperback of a popular book and feel satisfied, will shop again in the future.

Date of experience: July 29, 2022
Washington
1 review
0 helpful votes
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Your little message about getting a $5 coupon is very misleading because it leaves out how much you have to spend in order to receive it. That info should be in the offer UPFRONT. T

Date of experience: July 29, 2022
Colorado
1 review
0 helpful votes
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The title of one or more of the books I tried to buy switched from What the Bible Says About Angels to What the Bible Says About Love, Sex and Marriage. I had to remove this unwanted title TWICE on my order.
Perhaps you can fix this.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 29, 2022
Hawaii
1 review
0 helpful votes
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Excellent!
July 29, 2022

Excellent! I have order here multiple times. Very, very satisfied and happy!

Date of experience: July 29, 2022
Pennsylvania
1 review
0 helpful votes
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Difficult to juggle between signing in and getting back to your shopping cart that still has your books in it! Had to go back and forth, and back and forth, to find it that still had the books in it and had not gone instead to 0! I likely would not have bothered to re-shop and fill it again. Also - I'M NOT HAPPY THAT I DID NOT GET THE $10 OFF AS ADVERTISED IN THE EMAIL YOU SENT THAT PROMPTED ME TO SHOP! WHY?

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 29, 2022
California
1 review
0 helpful votes
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Site is easy to navigate and has many vendor options available.

Date of experience: July 29, 2022

Website is good and easy to use
October 22, 2021
Previous review

Website is good and easy to use

Date of experience: October 22, 2021

Good selections
July 13, 2021
Previous review

Good selections

Date of experience: July 13, 2021
Pennsylvania
1 review
0 helpful votes
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I try to buy my books from Alibris. Generally easy to find what I'm looking for, like purchasing from the booksellers and then sharing the books with friends.

Date of experience: July 29, 2022
Oregon
1 review
0 helpful votes
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Easy to use website
July 29, 2022

Easy to use website. Quick transactions. So glad they offer PayPal.

Date of experience: July 29, 2022
Arkansas
1 review
0 helpful votes
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A BIT WEIRD AT CHECK OUT BUT OTHERWISE FINE. SEARCH BAR WORKED GOOD. SEEMED MORE PUT TOGETHER THAN OTHER SIMULAR SITES AND SAVED ME AROUND FOUR BUCKS IN COMPARISON. WE WILL SEE HOW SHIPPING TURNS OUT...

Date of experience: July 29, 2022
Illinois
1 review
0 helpful votes
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Site is laid out well without having TOO MUCH thrown at you. I will admit, my goto online bookseller has been Barnes&Noble -- you guys are every bit as good where it counts! You'll probably be seeing more of me!

Date of experience: July 29, 2022
Kansas
1 review
0 helpful votes
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I have no issue shopping, but every time I sign in, I have to chose the "forgot password" and change my password! And I write my password down each time. I just ordered items about 10? Days ago, and I had to change my password then. So today, again I have to change my password. I do like Alibris as an alternative to giant Amazon, but this password thing is getting annoying!

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 29, 2022
Massachusetts
2 reviews
0 helpful votes
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Easy website to search for both Authors and Titles.

Date of experience: July 29, 2022
Massachusetts
1 review
0 helpful votes
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Easy to order, search function gives accurate information.

Date of experience: July 29, 2022

I'd like a way to store two credit cards
July 1, 2022
Previous review

I'd like a way to store two credit cards.

Date of experience: July 1, 2022
Alaska
1 review
0 helpful votes
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I am a devoted customer for all my books and music
July 29, 2022
Updated review

I am a devoted customer for all my books and music

Date of experience: July 29, 2022

I'm happy that Alibris works with brick and mortar...
November 16, 2021
Previous review

I'm happy that Alibris works with brick and mortar businesses

Date of experience: November 16, 2021

I love this giant bookstore in the sky
March 7, 2021
Previous review

I love this giant bookstore in the sky

Date of experience: March 7, 2021
Texas
1 review
0 helpful votes
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Would like to know the shipping estimated days before inputting my card information.

Date of experience: July 28, 2022
Texas
1 review
0 helpful votes
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I can always find a good price, if the book is in stock.

Date of experience: July 28, 2022

Still shopping with you after many years
March 14, 2022
Previous review

Still shopping with you after many years. Always a good experience.

Date of experience: March 14, 2022
New York
1 review
0 helpful votes
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Great place to find graphic novels cheap! If you aren't fussy about the condition and are just looking to read the books this is a great service!

Date of experience: July 28, 2022
Ohio
1 review
0 helpful votes
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I always find hard to find books at very reasonable prices.

Date of experience: July 28, 2022
Texas
1 review
0 helpful votes
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Great selection of books descriptions and available price points. Love your website! Thank You

Date of experience: July 28, 2022
Florida
2 reviews
0 helpful votes
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I like it but even if I ship books form the same place I have to pay for shipping seperately and that's a bit sad.

Date of experience: July 28, 2022