Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 107,566

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
943
value
11,211
shipping
11,201
quality
11,195
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Tyrone Y.
Unfollow Tyrone Y.
Share Review
Report Review

It was relaxing and I will be back to get more movies thank you

Date of experience: July 31, 2022
Florida
1 review
0 helpful votes
Follow Leslie W.
Unfollow Leslie W.
Share Review
Report Review

Very quick and easy to order what I wanted
July 31, 2022
Updated review

Very quick and easy to order what I wanted. Previously ordered from this d its and book was in excellent condition!

Date of experience: July 31, 2022

The prices were awesome and it was quick and easy!
March 30, 2022
Previous review

The prices were awesome and it was quick and easy!

Date of experience: March 30, 2022
Washington
1 review
0 helpful votes
Follow Nancy A.
Unfollow Nancy A.
Share Review
Report Review

Very easy to use your search and payment systems Thank you. I like your basics on the page, without distractions.

Date of experience: July 31, 2022
Massachusetts
2 reviews
0 helpful votes
Follow Kathleen F.
Unfollow Kathleen F.
Share Review
Report Review

I do not wish to have my credit card information stored by your firm. I should have the option to decline this part of the check-out process.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 30, 2022
Georgia
5 reviews
124 helpful votes
Follow Jane C.
Unfollow Jane C.
Share Review
Report Review

Horrible custimer service
August 29, 2022

Cant checkout as guest, and it took five messages and posting on here for them to explain why. I could simply have used a different email and not lost out on half ny order. Page doesnt say you cant check out as guest if youve ever had an account.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 30, 2022
California
1 review
0 helpful votes
Follow david U.
Unfollow david U.
Share Review
Report Review

There was a dollar off coupon but I lost it when I had to log in.

Date of experience: July 30, 2022
Florida
1 review
0 helpful votes
Follow Karen Z.
Unfollow Karen Z.
Share Review
Report Review

Shopping was quick and easy to understand. I'm hopeful the payment process and shipping goes well too!

Date of experience: July 30, 2022
Illinois
2 reviews
0 helpful votes
Follow D T.
Unfollow D T.
Share Review
Report Review

Quickly found the book I was looking for and the particular copy (condition and price). Alibris is my go-to when shopping for new or used books (usually looking for the best used copy available.) Never ordered a book anywhere else and recommend Alibris to my friends.

Date of experience: July 30, 2022

I chose a book, "the Circle", and clicked Place Order; then a box popped up asking me to rate my experience: I gave it a five star. When I tried to get back to Place Order page the Very Good copy had disappeared and I had to start all over again. Of course, the copy I had tried to order had disappeared (because I had taken it, I think) and what remained were good copies which I have ordered. The complaint isn't just the missing copy but the nuisance!

Date of experience: April 8, 2022

Excellent!
October 24, 2021
Previous review

Excellent!

Date of experience: October 24, 2021

The editions of The Poem of the Cid were confusing
January 31, 2021
Previous review

The editions of The Poem of the Cid were confusing. In one place the 1985 edition listed W S Merwin as translator and in another place a different translator. Also price was confusing: the 1975 edition was listed as $28 but
In going back and forth I think I ended up with the 1975 ed translated by Merwin for $5.70! I hope this is correct!

Date of experience: January 31, 2021
Michigan
1 review
0 helpful votes
Follow WILLIAM A.
Unfollow WILLIAM A.
Share Review
Report Review

Seems like average service..
August 29, 2022

Seems like average service. Nothing great nor bad.

Date of experience: July 30, 2022
Tennessee
1 review
0 helpful votes
Follow Janet E.
Unfollow Janet E.
Share Review
Report Review

It was imposs to change to my husbands card on this order. I guess its better that he signs up as customer

Date of experience: July 30, 2022
Louisiana
1 review
0 helpful votes
Follow Walter O.
Unfollow Walter O.
Share Review
Report Review

Check out was a mess Tom forever hagfish yo type my address in about 5 timed

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 30, 2022
Virginia
2 reviews
0 helpful votes
Follow Jon P.
Unfollow Jon P.
Share Review
Report Review

The website has great prices
August 29, 2022

The website has great prices. I was not able to see a photo of the actual book, and some website navigation was vague. But overall a good experience so far.

Date of experience: July 30, 2022
Ohio
1 review
0 helpful votes
Follow Max P.
Unfollow Max P.
Share Review
Report Review

Easy to search and find options for used/out of print books.

Date of experience: July 30, 2022
South Carolina
1 review
0 helpful votes
Follow Lori Q.
Unfollow Lori Q.
Share Review
Report Review

It was good except I had a coupon for 3$ off and never...
August 29, 2022
Updated review

It was good except I had a coupon for 3$ off and never given the option to enter the code to apply it

Date of experience: July 30, 2022

Website & checkout easy to use
March 7, 2021
Previous review

Website & checkout easy to use

Date of experience: March 7, 2021
Indiana
1 review
0 helpful votes
Follow Abigail T.
Unfollow Abigail T.
Share Review
Report Review

I lost a book one time from an order here...
July 30, 2022
Updated review

I lost a book one time from an order here... literally just never came... BUT great resource for buying cheap books! I've received all of my other books!

Date of experience: July 30, 2022

SO EASY TO FIND THE BOOKS I NEED!
July 31, 2021
Previous review

SO EASY TO FIND THE BOOKS I NEED! I love the setup.

Date of experience: July 31, 2021
Tennessee
1 review
0 helpful votes
Follow Dottie L.
Unfollow Dottie L.
Share Review
Report Review

I had ordered this book earlier from another supplier
July 30, 2022
Updated review

I had ordered this book earlier from another supplier. I received a cancellation notice from Alibris detailing a refund and telling me that in my cart would be other offers from other suppliers as close to this order if available. I went to my cart and found this copy which I ordered. Very impressed because Alibris made this transaction so easy for me.

Date of experience: July 30, 2022

So far, my shopping experience has been great
July 27, 2022
Previous review

So far, my shopping experience has been great. No problems and easy to complete.

Date of experience: July 27, 2022
South Carolina
2 reviews
0 helpful votes
Follow Richard P.
Unfollow Richard P.
Share Review
Report Review

Cool, just in time to see the band live with VIP in my hometown to get signed! Sweet!

Date of experience: July 30, 2022
Canada
1 review
0 helpful votes
Follow Janice V.
Unfollow Janice V.
Share Review
Report Review

I think there's a glitch in your system. I was shopping, added items to my cart and then went to sign in (needed to change my password). When I signed in, everything in my cart was "lost". However, when I went back to reselect the items (a pain in itself)... they were all apparently "locked up" in some phantom cart for 12 hours. Went back in the morning after the 12 hours, and the items were again available fro selection after signing in first this time.
That should be correctable? Thanks otherwise!

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 30, 2022
Washington
3 reviews
0 helpful votes
Follow Albert U.
Unfollow Albert U.
Share Review
Report Review

Every step toward checkout including receiving discounts is clear and quick.

Date of experience: July 30, 2022
Texas
1 review
0 helpful votes
Follow Jessica X.
Unfollow Jessica X.
Share Review
Report Review

Finding the item was easy, and the price is a bargain!

Date of experience: July 29, 2022