Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 107,666

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
947
value
11,261
shipping
11,251
quality
11,245
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Nancy E.
Unfollow Nancy E.
Share Review
Report Review

Excellent information for all the books I have sought. Good prices.

Date of experience: August 31, 2022
South Dakota
1 review
0 helpful votes
Follow Marilyn V.
Unfollow Marilyn V.
Share Review
Report Review

Had the books i was looking for
August 31, 2022

Had the books i was looking for. Easy order and checkout

Date of experience: August 31, 2022
Oregon
1 review
0 helpful votes
Follow Mark O.
Unfollow Mark O.
Share Review
Report Review

Smooth and easy
August 31, 2022
Updated review

Smooth and easy.
Searching for titles very effective.

Date of experience: August 31, 2022

New book, just published, hope it is in stock
March 25, 2022
Previous review

New book, just published, hope it is in stock. Freind in Australia contributed to this, so wanted to read.

Date of experience: March 25, 2022
Pennsylvania
1 review
0 helpful votes
Follow Ted Y.
Unfollow Ted Y.
Share Review
Report Review

I am glad to have Alibris available for book purchases.

Date of experience: August 31, 2022
Mexico
1 review
0 helpful votes
Follow Bernardo N.
Unfollow Bernardo N.
Share Review
Report Review

Your system does not take special Characters, such as "é" in México. Addresses get confusing and I had to re-type my credit card number too many times.

Date of experience: August 31, 2022
Indiana
3 reviews
0 helpful votes
Follow Shirley X.
Unfollow Shirley X.
Share Review
Report Review

There was a pause that made me almost stop because I wanted the book without having to go through a lot of
Steps

Date of experience: August 31, 2022
California
1 review
0 helpful votes
Follow Mary F.
Unfollow Mary F.
Share Review
Report Review

I thought of a new title to add when I was in the payment phase, but couldn't access shopping again. Any tips?

Date of experience: August 31, 2022
Florida
1 review
0 helpful votes
Follow Richard E.
Unfollow Richard E.
Share Review
Report Review

I was aware that my home and billing address had changed...
September 30, 2022
Updated review

I was aware that my home and billing address had changed since the last time I purchased a book directly from Alibris. It took 7 times SEVEN~! To enter my name, address, billing address and credit card. Whoever you paid for your online transaction software, I wonder if it's too late to get your money back.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 31, 2022

How could I imagine how this shopping experience resolved...
September 10, 2021
Previous review

How could I imagine how this shopping experience resolved at this moment? I will or won't respond to this question as and if I get what hoped for - most especially focusing on whether or it was what I asked for. In other words: We Shall See..

Date of experience: August 11, 2021
Minnesota
2 reviews
0 helpful votes
Follow DEBORAH O.
Unfollow DEBORAH O.
Share Review
Report Review

Difficult to go back & forth from shipping page to still shopping.

Date of experience: August 31, 2022
Maine
1 review
0 helpful votes
Follow Carmen B.
Unfollow Carmen B.
Share Review
Report Review

Today at least I found what I wanted at reasonable rates

Date of experience: August 31, 2022
Virginia
1 review
0 helpful votes
Follow Mary X.
Unfollow Mary X.
Share Review
Report Review

I like how the books are presented by price and that more information is presented quickly

Date of experience: August 31, 2022
New Jersey
1 review
0 helpful votes
Follow David Q.
Unfollow David Q.
Share Review
Report Review

Alibris has been my go-to source for used books forever and will remain so until they disappoint me.

Date of experience: August 31, 2022

I have enormous faith in Alibris to deliver what they...
April 23, 2022
Previous review

I have enormous faith in Alibris to deliver what they promise.

Date of experience: April 23, 2022

Alibris is my "go-to" book shopping online service
March 15, 2022
Previous review

Alibris is my "go-to" book shopping online service.

Date of experience: March 15, 2022

LOVE THIS SERVICE
January 4, 2022
Previous review

LOVE THIS SERVICE. PERFECT WAY TO BUILD MY LIBRARY AT DRASTICALLY REDUCED PRICES. GREAT SELECTION, TOO.

Date of experience: January 4, 2022

I've used alibris for years and have always been delighted by the selection, the prices, and the service.

Date of experience: December 9, 2021

I've been counting on alibris for high-quality copies...
November 16, 2021
Previous review

I've been counting on alibris for high-quality copies of essential books and CDs for many years and have always been satisfied.

Date of experience: November 16, 2021
Pennsylvania
1 review
0 helpful votes
Follow Madelynn X.
Unfollow Madelynn X.
Share Review
Report Review

Fun to find the looseleaf version as my first husband brought home so-called "Books" as a journeyman printer. Haven't thought about them (or him) for 50 years!

Date of experience: August 31, 2022
Florida
1 review
0 helpful votes
Follow Sandra T.
Unfollow Sandra T.
Share Review
Report Review

On line, clear descriptions, wide choices... love your site.

Date of experience: August 31, 2022
California
1 review
0 helpful votes
Follow Marianne K.
Unfollow Marianne K.
Share Review
Report Review

The shopping experience was fine, but not being able to return a book that is not even a book is horrible, and makes me want to not use your service.

Date of experience: August 31, 2022
Kentucky
1 review
0 helpful votes
Follow Dawn D.
Unfollow Dawn D.
Share Review
Report Review

It's ok but I was expecting it to be what was on the first page saying $3.49.

Date of experience: August 30, 2022
California
1 review
0 helpful votes
Follow Michael E.
Unfollow Michael E.
Share Review
Report Review

The website is clean, but not sparse
August 30, 2022

The website is clean, but not sparse. Easy to navigate and find what I am looking for. It was quick and easy to place the order. Price was very competitive. More to follow once the product arrives...

Date of experience: August 30, 2022
Michigan
1 review
0 helpful votes
Follow Heather L.
Unfollow Heather L.
Share Review
Report Review

Image of book and title I clicked on first search results page did not match the title of the item in the cart. I hope I got what I searched and clicked on? Image was right in the cart, but not the title...

Date of experience: August 30, 2022
Michigan
1 review
0 helpful votes
Follow Robert G.
Unfollow Robert G.
Share Review
Report Review

Shipping is pricey, and I rarely find items that qualify for free shipping.

Date of experience: August 30, 2022

You had everything I was looking for!
June 8, 2022
Previous review

You had everything I was looking for!

Date of experience: June 8, 2022
Arkansas
1 review
0 helpful votes
Follow Dannielle Q.
Unfollow Dannielle Q.
Share Review
Report Review

I love this site
August 30, 2022
Updated review

I love this site.
I can find everything.
Fast shipping, good products.

Date of experience: August 30, 2022

Everytime great
January 6, 2022
Previous review

Everytime great

Date of experience: January 6, 2022