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AlibrisReviews 102,814

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
817
value
9,172
shipping
9,162
quality
9,156
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Worked great ordering the book
October 29, 2022

Worked great ordering the book. I presume it will be delivered as indicated

Date of experience: October 29, 2022
Texas
1 review
0 helpful votes
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So far so good now we'll see on the shipping process

Date of experience: October 29, 2022
Illinois
1 review
0 helpful votes
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Filling in the info...
October 29, 2022

Filling in the info... kept asking the same questions over and over

Date of experience: October 29, 2022
New York
1 review
0 helpful votes
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Very good, well organized, good description of each book

Date of experience: October 29, 2022
Illinois
1 review
0 helpful votes
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Since all I did was order the book, it remains to be seen when and in what condition it arrives

Date of experience: October 29, 2022
Maryland
1 review
0 helpful votes
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Great as always
October 28, 2022

Great as always. But wish you had a "free shipping" threshold. Love your site but sometimes the Shipping eats me alive.

Date of experience: October 28, 2022
Illinois
1 review
0 helpful votes
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Quick, the site made sure to confirm my new address, much appreciated

Date of experience: October 28, 2022
Ohio
1 review
0 helpful votes
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I found a rare, autographed copy of the children's...
October 28, 2022
Updated review

I found a rare, autographed copy of the children's book I was looking for. Many thanks!

Date of experience: October 28, 2022

I found a rare book on your site and benefited from...
October 30, 2021
Previous review

I found a rare book on your site and benefited from this weekend's discount offer. Many thanks!

Date of experience: October 30, 2021

Excellent!
May 7, 2021
Previous review

Excellent!

Date of experience: May 7, 2021
Maine
1 review
0 helpful votes
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The site is awkward
November 27, 2022

The site is awkward. I couldn't see how to view my shopping cart unless I added something to it. Then I couldn't actually see the cart itself only the total being charged. What's that all about? I placed the order earlier today, or thought I did, but got home tonight and it appears the order didn't go through. I tried again tonight with apparent success but hope I will not be charged for two orders. We'll see.

Date of experience: October 28, 2022
Arizona
2 reviews
0 helpful votes
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I've been shopping for books for many years via Alibrîs - it is a lovely service - efficient and reliable - I am a definite fan.

Date of experience: October 28, 2022
Texas
1 review
0 helpful votes
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Very easy to compare prices and great prices at that 10 outta 10

Date of experience: October 28, 2022
Michigan
1 review
0 helpful votes
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It was difficult to change my address
October 28, 2022

It was difficult to change my address. Had to try 3 times.

Date of experience: October 28, 2022
Texas
1 review
0 helpful votes
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I would have selected 4 to 5 stars but sev'l orders...
November 27, 2022
Updated review

I would have selected 4 to 5 stars but sev'l orders never arrived & there was no effort to explain why. There should be tracking to ascertain the segment of the trip that is the problem. Additionally, I had to contact alibris to complain abt the missing books that I had carefully & thus time-consumingly investigated & chosen. That headache has not yet concluded.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 28, 2022

I can't reconnect to an existing acct nor establish...
October 7, 2022
Previous review

I can't reconnect to an existing acct nor establish a new one w/ a new e-dress. VERY ANNOYING.

Date of experience: September 7, 2022
New York
2 reviews
0 helpful votes
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I am taken aback by the shopping experience so far. There is something metaphysical to it. I can feel it enveloping my spirit like a hand grasping a fine glass of champagne. I now relate to the world and my loved ones in an altogether authentic and empathic fashion. More than this I couldn't ask. To that I drink.

Date of experience: October 28, 2022
Iowa
1 review
0 helpful votes
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Very pleased with this company's service and product availability

Date of experience: October 28, 2022
New York
1 review
0 helpful votes
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Shipping is frequently as much or more than products

Date of experience: October 28, 2022
New Jersey
1 review
0 helpful votes
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You have access to rare stuff, great prices, and I like supporting independent sellers.

Date of experience: October 28, 2022
Indiana
1 review
0 helpful votes
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You have a very easy-to-navigate website -- easy to set up an account, easy to order, fast checkout, and excellent prices for your products and shipping. Thank you.

Date of experience: October 27, 2022
California
1 review
0 helpful votes
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Ease of check out
October 27, 2022

Ease of check out. But I prefer that photos of item are provided at website. I was expecting more description of the book.

Date of experience: October 27, 2022
Georgia
1 review
0 helpful votes
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I received 3 of the 5 books I ordered #******* with no explanation why the 2 books were refunded on my order. I hope to receive the book I have just ordered; thank you. I did, however, receive refunds for the books that were removed from my order.

Date of experience: October 27, 2022