On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The website was very easy to use. I appreciate the small discount.
From my grandchildren or my own edification...Love browsing at Alibris
Your system make shopping, ordering and paying easy. Thank you.
Great shopping experience with Alibris, as usual. Comprehensive display of items and seamless checkout.
Easy to locate books and a generous offering of price points
In a matter of seconds I found what I was looking for at a great price!
I'm always satisfied with the quality and the quick service.
I haven't shopped from Alibris for a long time but the quick service and economical prices are still great!
I always check multiple sites - always get greta service, packaging, quality at fair prices.
Very easy to find and select books on your website.
Always buy my books from alibris. Great rates and books come in wonderful condition
Always get my books at alibris very satisfied
I am always satisfied with alibris. They are fair with their prices and quick delivery
I was glad to find the item that I was looking for at a fair price. Pleasant online experience!
I've always had great experiences with my purchases.
As a first time shopper with Alibris, I found it efficient and direct.
The check out process was a little confusing. After entering my info and hitting save & continue, it kicked me out of the app. I wasn't sure if it was paid, I had no order number.
I had to go back in and repeat the process to finalize my order. Not a huge deal, I'm just used to a more streamlined check out process. Thanks
Good, liked options and descriptions. Will visit site again if DVDs good quality. Thanks.
Its been a while but i am looking forward to getting more books from you!
Great selection but the fact that your cart is emptied after 12 hours is annoying.
I had to sign in and when I returned to my cart it was empty, also annoying.
Many times my address is rejected by online ordering systems because I live at 22-1/2. Your site took it easily. Thank you!
Ease of website navigation and great prices for classic titles.
When buying multiple books from 1 vendor the shipping should be adjusted. 4 books don't cost 18.45 for shipping.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.