Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,756

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
793
value
8,734
shipping
8,724
quality
8,718
This company responds to reviews on average within 1 day
Oregon
1 review
0 helpful votes
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I felt like you provided a good idea of the books I am ordering

Date of experience: December 6, 2022
North Carolina
1 review
0 helpful votes
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I joined the email list for the $5 coupon but there was nowhere to enter the code when I started the check out process

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 6, 2022
Ohio
1 review
0 helpful votes
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Often offer the best prices of online book-shopping!

Date of experience: December 6, 2022
Colorado
2 reviews
0 helpful votes
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You seem to be the same seller as abe books but more expensive

Date of experience: December 6, 2022
New Jersey
1 review
0 helpful votes
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Easy, although when creating an account it did not tell me why my password was not acceptable before trying other ones

Date of experience: December 6, 2022
New York
1 review
0 helpful votes
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Your site is very easy to use
December 6, 2022

Your site is very easy to use. So glad you had the book I needed.

Date of experience: December 6, 2022
Canada
1 review
0 helpful votes
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Hi contrary to your was stated policy I unable to choose the cheaper/slower delivery option to canada at checkout. Hence, I was presented with a shipping charge well over (1) or same price (1) as the book price without another shipping option. Both sellers had cheaper options in their listings. Is this bad organisation or false advertising?

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 6, 2022

I would have ordered more books from the same place,...
January 7, 2022
Previous review

I would have ordered more books from the same place, but shipping for each book was calculated individually rather than reduced/combined and the total became prohibitively expensive, so I ordered other book titles from AbeBooks instead.

Date of experience: December 8, 2021
Texas
1 review
0 helpful votes
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I have been using your bookstore for years
December 6, 2022
Updated review

I have been using your bookstore for years. I am obviously satisfied

Date of experience: December 6, 2022

Great website that is easy to understand
April 4, 2021
Previous review

Great website that is easy to understand.

Date of experience: April 4, 2021
New York
1 review
0 helpful votes
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I will read the books and be back for more if satisfy

Date of experience: December 6, 2022
New York
1 review
0 helpful votes
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Found everything I was looking for and saved a little money with your help!

Date of experience: December 6, 2022
New Jersey
1 review
0 helpful votes
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Alibris is always one of my go-to websites to check...
December 6, 2022
Updated review

Alibris is always one of my go-to websites to check price and availability!

Date of experience: December 6, 2022

When i order multiple books from the same vendor, i...
November 25, 2022
Previous review

When i order multiple books from the same vendor, i should receive a discount on combined shipping. But that is not visible, and i have no 'note to seller' text field where i can enter such a request.

Date of experience: November 25, 2022
Canada
1 review
0 helpful votes
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Prices a little high for shipping but patience and persistence are rewarded when alibris makes it happen and that long desired title is brought at your door.

Date of experience: December 5, 2022
Canada
1 review
0 helpful votes
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Simple to add/remove items from cart
December 5, 2022

Simple to add/remove items from cart. Good selection.

Date of experience: December 5, 2022
Arizona
1 review
0 helpful votes
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Easy shopping
December 5, 2022

Easy shopping- I hope Item arrives on time and in good condition. First time buying from alibri

Date of experience: December 5, 2022
California
1 review
0 helpful votes
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Always easy to use and reliable site
December 5, 2022

Always easy to use and reliable site. Very good customer service. I appreciate the emails that keep me informed of my purchase and shipment.

Date of experience: December 5, 2022
Utah
1 review
0 helpful votes
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Thank you for having Paypal as an option for payment!
December 5, 2022
Updated review

Thank you for having Paypal as an option for payment! It speeds things up considerably.

Date of experience: December 5, 2022

The book I wanted was easily found and the payment...
September 20, 2022
Previous review

The book I wanted was easily found and the payment system worked very well.

Date of experience: September 20, 2022
Minnesota
1 review
0 helpful votes
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Site difficult to get around but prices are amazing

Date of experience: December 5, 2022
New York
2 reviews
0 helpful votes
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Easy, usually ships fast
December 5, 2022
Updated review

Easy, usually ships fast. I think once I had a problem but 99 % all is good!

Date of experience: December 5, 2022

Luv alibris but have to question the charges in shipping,...
September 11, 2022
Previous review

Luv alibris but have to question the charges in shipping, kinda high for media mail.

Date of experience: September 11, 2022
Kentucky
2 reviews
0 helpful votes
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Love the selection and prices, hope the shipping is quick as well.

Date of experience: December 5, 2022
Georgia
1 review
0 helpful votes
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Site is easy to use, prices are reasonable!. Thanks for "being there".

Date of experience: December 5, 2022