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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
Love this site. Easy to use and I love recycling books.
I like the feature where a replacement book was offered when the original order couldn't be fulfilled. It was easy to move forward
Quick find for a used book. Quick secure checkout, even with a password reset.
I usually find the books I want way cheaper than on other websites and in great condition.
Thank you for having what I was looking for at a great price. The search was easy, checkout fast and courteous.
Shopping experience was smooth, no difficulty whatsoever!
It would be 5 stars if you could search for additional books filtered by the bookseller that you already have in your cart.
I received a damaged book in and had a heck of a time trying to get the refund "straightened out". Thanks to the professionalism of Mr Michael B, it's completed and I'm happy once again.
Not always on time, orders are always late for about 10 days
Easy to navigate site,like additional books to view
Easy to find what I want, to make price comparisons. Also like the option to choose an offered alternative that will save me some cash.
Hugely helpful in finding the book I need for my collection. Competitively priced and east navigated.
Not possible to review book in final purchase stage. Listing of "Riverside Chaucer" hard bound as "very good" for only $20 highly suspicious.
Recent order: Beyond Khyber Pass by Lowell Thomas. Pleased with condition and prompt shipping. Glad you included your card with the book. So far so good.
I love Alibris so much. It has the best selection, even on new releases.
I love Alibris so much! I don't think I've ever had a bad shopping experience and I've been ordering through this site for years.
Thanks for a quick and effective shopping experience!
If I receive these on time, the experience will have been great!
I'm holding my breath to see if it all really happens and my son receives this book for Xmas, but so far so good!
The payment section allowed me to spell out the state, but rejected my submission because it was only to be the two letters use to represent the state. Change your coding to only allow the two letters.
First time ordering from Alibris and so far the experience has been great.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.