Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,696

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
789
value
8,701
shipping
8,691
quality
8,685
This company responds to reviews on average within 1 day
Missouri
1 review
0 helpful votes
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I was so excited to find your book store, I have spent over an hour trying to find The Last Embrace. Look forward to receiving it.

Date of experience: December 21, 2022
California
1 review
0 helpful votes
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I placed an order where upon I realized there was another book I wanted to order. I tried to call Alibris before I made the second purchase but noticed that the phone option under Contact Information was automated.

Because I needed to speak to a with-it person in order to have both books shipped together (saving on postage costs and material), I felt and still feel frustrated and disappointed. I went ahead and ordered the second book minutes after purchasing the first and payed another $4.50 give or take for shipping.

As I said, I feel a little cranky because I couldn't get this taken care of more early. That's why I put two stars. I will say that the book I ordered in the past from you have been impressively packaged to protect the book in the mail and the copies of the book are better than advertised. It's why I am ordering more from you. Even though I feel cranky at the moment.

Happy Holidays!

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 21, 2022

Painless
November 21, 2022
Previous review

Painless. Easy.

Date of experience: November 21, 2022
Florida
2 reviews
0 helpful votes
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I love this website
December 21, 2022
Updated review

I love this website. Always find what i am looking for

Date of experience: December 21, 2022

I love Alibris
September 20, 2022
Previous review

I love Alibris

Date of experience: September 20, 2022

I love alibris
May 20, 2022
Previous review

I love alibris. I can find anything on this website.

Date of experience: May 20, 2022

I love Alibris
February 12, 2022
Previous review

I love Alibris. You can find any book yuo are looking for. Thank you so much

Date of experience: February 12, 2022

Great selections
January 18, 2022
Previous review

Great selections

Date of experience: January 18, 2022

Great shopping experience
May 2, 2021
Previous review

Great shopping experience. Wide variety of books to choose from. Thank you

Date of experience: May 2, 2021
California
2 reviews
0 helpful votes
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Selections restricted, choices not always to my reading preferences.

Date of experience: December 21, 2022
New Jersey
2 reviews
0 helpful votes
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This website is so user friendly and a pleasure to use.

Date of experience: December 21, 2022
Florida
1 review
0 helpful votes
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It took me going in and out several times and redoing credit card number, over and over as it would not accept my change of billing address. I finally had to go out a couple of times and come back in to the site, to get it to accept that my billing address was different than the shipping address.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 21, 2022
Wisconsin
1 review
0 helpful votes
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It was fast and easy and the variety of options /choices...
December 21, 2022
Updated review

It was fast and easy and the variety of options /choices is the only thing that slows me down

Date of experience: December 21, 2022

It was quick and easy finding what I was looking for...
September 27, 2022
Previous review

It was quick and easy finding what I was looking for on here

Date of experience: September 27, 2022

I have always been able to find the books I have been...
September 10, 2022
Previous review

I have always been able to find the books I have been looking for if it is available on here, Prices are competitive and I get what I have ordered in a timely manner

Date of experience: September 10, 2022

Easy to find what I was looking for and order the books
February 20, 2022
Previous review

Easy to find what I was looking for and order the books

Date of experience: February 20, 2022

Is easy to find what I am looking for and make a choice...
February 6, 2022
Previous review

Is easy to find what I am looking for and make a choice when the product I am looking for is available/

Date of experience: February 6, 2022
California
1 review
0 helpful votes
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Previous copy of this same book was received in "poor" condition - not "Good". Very disappointed & unimpressed. I'll give this company one more chance!

Date of experience: December 21, 2022
California
1 review
0 helpful votes
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I've always found what I was looking for
December 21, 2022
Updated review

I've always found what I was looking for. So glad for the various options of the same book. I can always find it cheaper! Prefer this over Amazon any day!

Date of experience: December 21, 2022

Love this online store
September 15, 2022
Previous review

Love this online store

Date of experience: September 15, 2022

Love the prices!
May 26, 2021
Previous review

Love the prices!

Date of experience: May 26, 2021
Massachusetts
2 reviews
0 helpful votes
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Alibris is always the best for book purchases! Thank Paul Klingenstein Harvard class of 1976 or so for investing in it! Tell him I said hi!
Rich Gula

Date of experience: December 21, 2022
Idaho
1 review
0 helpful votes
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Website searches were a little hard to use, but shipping times are good.

Date of experience: December 21, 2022
California
1 review
0 helpful votes
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Easy to find what I was looking for, clear seller ratings, and checkout was easy.

Date of experience: December 20, 2022
California
1 review
0 helpful votes
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You have provided me great service for many years and...
December 20, 2022
Updated review

You have provided me great service for many years and Happy Holidays :)

Date of experience: December 20, 2022

Great service
June 10, 2022
Previous review

Great service

Date of experience: June 10, 2022
Georgia
2 reviews
0 helpful votes
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Easy to shop, multiple stores, easy to pay. An all around win for small businesses!

Date of experience: December 20, 2022
New Mexico
1 review
0 helpful votes
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Found what I was looking for and at a great price.

Date of experience: December 20, 2022
California
1 review
0 helpful votes
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This is wonderful to find a handful of books I've loved to send to my father in a matter of minutes for a very fair price.

Date of experience: December 20, 2022
California
1 review
0 helpful votes
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Always pleased with your ample source of books and...
December 20, 2022
Updated review

Always pleased with your ample source of books and variety. You are my go to source for books.

Date of experience: December 20, 2022

It is organized and easy
October 3, 2022
Previous review

It is organized and easy.

Date of experience: October 3, 2022

Easy to use and a trustworthy place to do business
January 29, 2021
Previous review

Easy to use and a trustworthy place to do business.

Date of experience: January 29, 2021
Maryland
1 review
0 helpful votes
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Clear information about format and condition are readily...
December 20, 2022
Updated review

Clear information about format and condition are readily available.

Date of experience: December 20, 2022

Easy to search for & complete orders
September 23, 2022
Previous review

Easy to search for & complete orders. Database of items well organized by cost and quality.

Date of experience: September 23, 2022

Quick, easy and at a reasonable price
December 30, 2021
Previous review

Quick, easy and at a reasonable price. My original purchase of this item was from a website that canceled my order without ever notifying me. I am more confident in alibris.com!

Date of experience: December 30, 2021
Colorado
1 review
0 helpful votes
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Waiting for the books, love the selection and the prices!

Date of experience: December 20, 2022
California
1 review
0 helpful votes
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I'm very impressed by large selection of books for all ages.

Date of experience: December 20, 2022