Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 101,691

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
789
value
8,700
shipping
8,690
quality
8,684
This company responds to reviews on average within 1 day
California
1 review
0 helpful votes
Follow Cornish J.
Unfollow Cornish J.
Send Message
Share Review
Report Review

Very efficient
December 22, 2022

Very efficient. Results page is easy to navigate, and information from sellers is very helpful.

Date of experience: December 22, 2022
Oregon
1 review
0 helpful votes
Follow Louise D.
Unfollow Louise D.
Send Message
Share Review
Report Review

Quick and easy, and it has an excellent selection of...
December 22, 2022
Updated review

Quick and easy, and it has an excellent selection of books. I like that it indicates for foreign language books whether they are an English translation.

Date of experience: December 22, 2022

Quick and easy
November 4, 2022
Previous review

Quick and easy

Date of experience: November 4, 2022
Florida
1 review
0 helpful votes
Follow Dara C.
Unfollow Dara C.
Send Message
Share Review
Report Review

Love the selection and fair pricing!
December 22, 2022

Love the selection and fair pricing! I've shopped from Alibris many times and I'm always pleased.

Date of experience: December 22, 2022
South Dakota
2 reviews
0 helpful votes
Follow Kelly X.
Unfollow Kelly X.
Send Message
Share Review
Report Review

The website is set up well allowing for an easy purchase.

Date of experience: December 22, 2022
Maryland
2 reviews
0 helpful votes
Follow J Y.
Unfollow J Y.
Send Message
Share Review
Report Review

Would be good to k on exact shipping/delivery before check-out. 3-10 days is a big gap when trying to order something for quick delivery.

Date of experience: December 22, 2022
Finland
1 review
0 helpful votes
Follow Mikko J.
Unfollow Mikko J.
Send Message
Share Review
Report Review

Very clean and trustworthy page
December 22, 2022

Very clean and trustworthy page. Ordering internationally was easy.

Date of experience: December 22, 2022
California
1 review
0 helpful votes
Follow Terry G.
Unfollow Terry G.
Send Message
Share Review
Report Review

I got a code for a discount but there was no place to put it so I had to pay full price.

Date of experience: December 21, 2022
Florida
1 review
0 helpful votes
Follow Thomas G.
Unfollow Thomas G.
Send Message
Share Review
Report Review

Books are great but some of these shipping costs make it not worthwhile

Date of experience: December 21, 2022
Illinois
1 review
0 helpful votes
Follow Margaret N.
Unfollow Margaret N.
Send Message
Share Review
Report Review

Great service
December 21, 2022

Great service. Always order my books used from Alibris!

Date of experience: December 21, 2022
South Carolina
1 review
0 helpful votes
Follow Nancy V.
Unfollow Nancy V.
Send Message
Share Review
Report Review

Glad to have found the book I wanted at a great price

Date of experience: December 21, 2022
California
1 review
0 helpful votes
Follow Oliver M.
Unfollow Oliver M.
Send Message
Share Review
Report Review

Its super easy to order books from your site
December 21, 2022
Updated review

Its super easy to order books from your site. Thank you!

Date of experience: December 21, 2022

Ive enjoyed this site
November 6, 2021
Previous review

Ive enjoyed this site.

Date of experience: November 6, 2021
Colorado
1 review
0 helpful votes
Follow Lewis U.
Unfollow Lewis U.
Send Message
Share Review
Report Review

Fairly easy to navigate
December 21, 2022

Fairly easy to navigate. I hate these time wasting surveys!

Date of experience: December 21, 2022
Kansas
1 review
0 helpful votes
Follow Naomi U.
Unfollow Naomi U.
Send Message
Share Review
Report Review

Easy to find books, always have the books I am looking...
December 21, 2022
Updated review

Easy to find books, always have the books I am looking for! Shipping usually comes quite fast.

Date of experience: December 21, 2022

Always enjoy shopping with Alibris
August 10, 2022
Previous review

Always enjoy shopping with Alibris

Date of experience: August 10, 2022

Experience good
March 22, 2022
Previous review

Experience good

Date of experience: March 22, 2022
New Mexico
1 review
0 helpful votes
Follow Linda X.
Unfollow Linda X.
Send Message
Share Review
Report Review

A bit hard to navigate when doing a gift to an address other than mine.

Date of experience: December 21, 2022
Maine
1 review
0 helpful votes
Follow Francis B.
Unfollow Francis B.
Send Message
Share Review
Report Review

I am ordering a group of books, but the web site is unable to process multiple shipping addresses for one order, so I am unable to get shipping credit for the $ spent.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 21, 2022
Missouri
1 review
0 helpful votes
Follow Anne P.
Unfollow Anne P.
Send Message
Share Review
Report Review

I was so excited to find your book store, I have spent over an hour trying to find The Last Embrace. Look forward to receiving it.

Date of experience: December 21, 2022
California
1 review
0 helpful votes
Follow Lynn H.
Unfollow Lynn H.
Send Message
Share Review
Report Review

I placed an order where upon I realized there was another book I wanted to order. I tried to call Alibris before I made the second purchase but noticed that the phone option under Contact Information was automated.

Because I needed to speak to a with-it person in order to have both books shipped together (saving on postage costs and material), I felt and still feel frustrated and disappointed. I went ahead and ordered the second book minutes after purchasing the first and payed another $4.50 give or take for shipping.

As I said, I feel a little cranky because I couldn't get this taken care of more early. That's why I put two stars. I will say that the book I ordered in the past from you have been impressively packaged to protect the book in the mail and the copies of the book are better than advertised. It's why I am ordering more from you. Even though I feel cranky at the moment.

Happy Holidays!

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 21, 2022

Painless
November 21, 2022
Previous review

Painless. Easy.

Date of experience: November 21, 2022
Florida
2 reviews
0 helpful votes
Follow anne X.
Unfollow anne X.
Send Message
Share Review
Report Review

I love this website
December 21, 2022
Updated review

I love this website. Always find what i am looking for

Date of experience: December 21, 2022

I love Alibris
September 20, 2022
Previous review

I love Alibris

Date of experience: September 20, 2022

I love alibris
May 20, 2022
Previous review

I love alibris. I can find anything on this website.

Date of experience: May 20, 2022

I love Alibris
February 12, 2022
Previous review

I love Alibris. You can find any book yuo are looking for. Thank you so much

Date of experience: February 12, 2022

Great selections
January 18, 2022
Previous review

Great selections

Date of experience: January 18, 2022

Great shopping experience
May 2, 2021
Previous review

Great shopping experience. Wide variety of books to choose from. Thank you

Date of experience: May 2, 2021
California
2 reviews
0 helpful votes
Follow Teresa Q.
Unfollow Teresa Q.
Send Message
Share Review
Report Review

Selections restricted, choices not always to my reading preferences.

Date of experience: December 21, 2022
New Jersey
2 reviews
0 helpful votes
Follow Karen T.
Unfollow Karen T.
Send Message
Share Review
Report Review

This website is so user friendly and a pleasure to use.

Date of experience: December 21, 2022