We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
Your site is easier to query than Barnes and Nobles AND I always shop here for the prices! Thanks!
Quick and easy with a good selection.
I wanted to use the PayPal option, but because my credit card on file had expired, I had to enter the info for the new credit card -- all the other times, the system crashed when I tried to use PayPal.
Easy to find the book I wanted and easy to find a suitable copy of it.
I was able to find the books that interested me quickly and easily and was offered an array of choices for the purchase of those books.
Excellent service. I only regret the shipping cost for one small paperback.
Thanks for holding my choice. Just wish shipping cost wasn't so much but that's not your fault.
Very simple and easy to order which is nice. Hope the books are just as great
Site changes make it difficult to navigate. Wish list is difficult to access and doesn't seem to update well. I get sent to redundant pages to do nonsense things when all I want to do is buy a book. Sigh
Experience was good. Your competition has cheaper shipping rates...go figure, same post-office. Your book was cheaper so I guess it all works out the same.
I like Alibris. Thank you for being.
It is quick and easy... I found the book I wanted and it will soon be mine.
Thanks
It was a little confusing figuring out how to update my credit card information. Was expecting to have an option to do that in my profile.;-) (Finally figured out that if I scrolled down, the update form was on the checkout page.)
You are charging too much for shipping. And that came at the end, when I had already invested time and energy on this purchase, a nasty surprise.!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.