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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
I almost always find exactly what I want at a great price. I say almost always because I can't remember a time when I didn't find what I wanted but there MAY HAVE BEEN such a time
Thanks again! Always pleased and happy new year and God bless you all!
Overall happy with the online shopping for Used book with Alibris. I have this site a few other times. Generally satisfied. Would like to be able to purchase more than one book from the same bookstore. Please continue to keep prices and shipping as low as possible. I buy these books for friends.
It was easy to find what I wanted and place an order
It was easy to find the items I wanted and check out.
Easy to find books I searched for and easy to place order.
I find it incredibly annoying to put in billing/CC info multiple times. To add insult to injury, the billing address that worked is not one I would've expected to be correct.
A Great place to look for interesting, reasonable books, etc.
I've been using the site for ages so it's easy to navigate. I just wish there were a way to save filter settings (e.g., book condition defaults to one I choose).
I wish I could set a preferred Condition as a default instead of having to specify it, not just every time I log in, but every time I order a book.
Wish I could set a default book condition
I would like to be able to set a default book condition.
A day after placing my order I got an email telling me the copy I'd ordered wasn't available. However, a "replacement" copy was put into my cart. It was new (original copy was VG) and only a few cents more, so not a big deal. It was just a bit weird; that's never happened to me before.
The shipping address check box is rather inconspicuous. I missed it the first time, didn't realize my mistake until I'd submitted the order, then had to work things out w/ the vendor. (They were helpful, but it was a little extra work for them.) Making the shipping address option bigger would be a big help to people like me who are so used to ordering books for themselves that when they order something for someone else, they forget to check the shipping address.
I really appreciate being able to specify a book's condition.
It would be nice to be able to get back to shopping from the cart. (For example, tonight I ordered 3 books from 2 vendors. Being able to order a 2nd book from the vendor from whom I'd ordered one would reduce the shipping per book.)
I put books in my cart.
At checkout, I decided to log in.
My password was not accepted. Why, I do not know.
So I did a password change, and logged in.
The contents of my cart were, I found, now lost.
[ "Should we follow up to make sure you're satisfied with your order?"] I am answering "no" because this has nno bearing on my order, per se.
First time ordering...user friendly for this old gal
Went smoothly! Will see how shipping n condition of the book is! Thank you
Easy to navigate and no frustration in securing the purchase
Ridiculous shipping charges. I used Thrift Books earlier today and received free shipping on my order. I prefer Thrift Books!
Shipping fees are outrageous per book
Book in very good condition. Great price. Easy payment processing.
I really like Alibris and enjoy ordering from the site. Thanks!
Easy to find what I needed. My go to for used books.
Always love shopping a Alibris, both for their selections and price!
It's so easily navigable. Thorough and consistent information.
Quick search results; price is right. Have always been satisficed with Alibris ordering.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.