Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,760

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
793
value
8,738
shipping
8,728
quality
8,722
This company responds to reviews on average within 1 day
Texas
1 review
0 helpful votes
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I almost always find exactly what I want at a great price. I say almost always because I can't remember a time when I didn't find what I wanted but there MAY HAVE BEEN such a time

Date of experience: May 2, 2023

Thanks again!
January 1, 2022
Previous review

Thanks again! Always pleased and happy new year and God bless you all!

Date of experience: January 1, 2022
Alabama
1 review
0 helpful votes
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I love buying books through Alibris where I find most of the books that I want at an affordable price.

Date of experience: May 2, 2023
Florida
2 reviews
12 helpful votes
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Overall happy with the online shopping for Used book with Alibris. I have this site a few other times. Generally satisfied. Would like to be able to purchase more than one book from the same bookstore. Please continue to keep prices and shipping as low as possible. I buy these books for friends.

Date of experience: May 1, 2023
California
4 reviews
5 helpful votes
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It was easy to find what I wanted and place an order

Date of experience: May 1, 2023

It was easy to find the items I wanted and check out
March 6, 2023
Previous review

It was easy to find the items I wanted and check out.

Date of experience: March 6, 2023

Quick and easy to place order
October 5, 2021
Previous review

Quick and easy to place order

Date of experience: October 5, 2021

Easy to find books I searched for and easy to place...
February 15, 2021
Previous review

Easy to find books I searched for and easy to place order.

Date of experience: February 15, 2021
Maryland
1 review
0 helpful votes
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I find it incredibly annoying to put in billing/CC info multiple times. To add insult to injury, the billing address that worked is not one I would've expected to be correct.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 1, 2023

Shipping charges are expensive
June 3, 2022
Previous review

Shipping charges are expensive

Date of experience: May 4, 2022
California
1 review
0 helpful votes
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The Alibris website is easy to use, the prices are great, and I've never had a bad experience with a seller.

Date of experience: May 1, 2023
Arizona
1 review
0 helpful votes
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I found what I was looking for a great price! Can't wait to receive my book!

Date of experience: May 1, 2023
Illinois
1 review
0 helpful votes
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Book prices are nice but the shipping cost more than the books altogether

Date of experience: May 1, 2023
Illinois
2 reviews
0 helpful votes
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A Great place to look for interesting, reasonable books, etc.

Date of experience: May 1, 2023

Thanks for having my book
July 1, 2022
Previous review

Thanks for having my book.

Date of experience: July 1, 2022
Wisconsin
1 review
0 helpful votes
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I like how many you have of this text, but had to pay more in shipping. The advantage was 1 stop shopping.

Date of experience: May 1, 2023
Colorado
2 reviews
0 helpful votes
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I was hoping for a shorter shipping time as I need it for my book club.

Date of experience: May 1, 2023
Maryland
1 review
0 helpful votes
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I've been using the site for ages so it's easy to navigate. I just wish there were a way to save filter settings (e.g., book condition defaults to one I choose).

Date of experience: May 1, 2023

I wish I could set a preferred Condition as a default instead of having to specify it, not just every time I log in, but every time I order a book.

Date of experience: May 25, 2022

Wish I could set a default book condition
April 4, 2022
Previous review

Wish I could set a default book condition

Date of experience: March 5, 2022

I would like to be able to set a default book condition
February 25, 2022
Previous review

I would like to be able to set a default book condition.

Date of experience: January 26, 2022

A day after placing my order I got an email telling...
October 27, 2021
Previous review

A day after placing my order I got an email telling me the copy I'd ordered wasn't available. However, a "replacement" copy was put into my cart. It was new (original copy was VG) and only a few cents more, so not a big deal. It was just a bit weird; that's never happened to me before.

Date of experience: October 27, 2021

The shipping address check box is rather inconspicuous
November 25, 2021
Previous review

The shipping address check box is rather inconspicuous. I missed it the first time, didn't realize my mistake until I'd submitted the order, then had to work things out w/ the vendor. (They were helpful, but it was a little extra work for them.) Making the shipping address option bigger would be a big help to people like me who are so used to ordering books for themselves that when they order something for someone else, they forget to check the shipping address.

Date of experience: October 26, 2021

I really appreciate being able to specify a book's condition.

It would be nice to be able to get back to shopping from the cart. (For example, tonight I ordered 3 books from 2 vendors. Being able to order a 2nd book from the vendor from whom I'd ordered one would reduce the shipping per book.)

Date of experience: May 6, 2021
Maryland
1 review
0 helpful votes
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I put books in my cart
May 31, 2023

I put books in my cart.
At checkout, I decided to log in.
My password was not accepted. Why, I do not know.
So I did a password change, and logged in.
The contents of my cart were, I found, now lost.

[ "Should we follow up to make sure you're satisfied with your order?"] I am answering "no" because this has nno bearing on my order, per se.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 1, 2023
California
1 review
0 helpful votes
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First time ordering...
May 1, 2023

First time ordering...user friendly for this old gal

Date of experience: May 1, 2023
Illinois
1 review
0 helpful votes
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Went smoothly!
May 1, 2023
Updated review

Went smoothly! Will see how shipping n condition of the book is! Thank you

Date of experience: May 1, 2023

Easy to navigate and no frustration in securing the...
November 16, 2022
Previous review

Easy to navigate and no frustration in securing the purchase

Date of experience: November 16, 2022
Michigan
1 review
0 helpful votes
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Ridiculous shipping charges
May 31, 2023
Updated review

Ridiculous shipping charges. I used Thrift Books earlier today and received free shipping on my order. I prefer Thrift Books!

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 1, 2023

Shipping fees are outrageous per book
May 26, 2022
Previous review

Shipping fees are outrageous per book

Date of experience: April 26, 2022
California
1 review
0 helpful votes
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Book in very good condition
May 1, 2023

Book in very good condition. Great price. Easy payment processing.

Date of experience: May 1, 2023
Florida
1 review
0 helpful votes
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I really like Alibris and enjoy ordering from the site. Thanks!

Date of experience: May 1, 2023

It's great, thank you ~
April 18, 2023
Previous review

It's great, thank you ~

Date of experience: April 18, 2023
Alabama
1 review
0 helpful votes
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Easy to find what I needed
May 1, 2023

Easy to find what I needed. My go to for used books.

Date of experience: May 1, 2023
Connecticut
1 review
0 helpful votes
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Always love shopping a Alibris, both for their selections and price!

Date of experience: May 1, 2023

It's so easily navigable
October 3, 2022
Previous review

It's so easily navigable. Thorough and consistent information.

Date of experience: October 3, 2022

Quick search results; price is right
April 27, 2021
Previous review

Quick search results; price is right. Have always been satisficed with Alibris ordering.

Date of experience: April 27, 2021