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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
It's always easy to find the books I am looking for on Alibris. I like the additional suggestions for more books of the same genre.
I can always find interesting books on Alibris
You quoted $7.50 for shipping at check out it was $27.50 that is fraude the only reason I payed is I really need this book for my health you are a Ripp Off
It is easy to find the books I want... wish the coupons would work that I get in emails. But I really like the based on the item I added to the cart, then wonderful suggestions are shown to me! Such a decadent temptation.
Can't find out where my order is being shipped. There's an couple of old addresses that I can't delete.
Really quick and easy! Hope I get what I bought in the mail! =D
So easy and affordable! A great online alternative to Amazon
Very easy to navigate, very easy to checkout. Great shopping experience.
Your website is quick and easy to navigate. No complications.
Very simple and straight-forward. No complications
Ordered before. Excellent customer service. Good synopsis. Wish for more customer reviews. Company alibris is awesome, thanks!
I have had mostly positive experiences with my orders from Alibris. I will continue to shop here! For sure!
I am very happy, so far, with the quality of the books that I have received. The shipping costs add up fast, which kinda sucks, but the over all prices are awesome.
The books that I have bought have all been up to par so far with quality and description. I am pleased.
I love knowing I can always get the books. I'm looking for at a reasonable price and with great ease.
Had multiple options for me to choose from. What I was, and was not, willing to accept.
I buy books and ship to various addresses (friends etc.) as well as my own. Several times I fail to notice that the address has defaulted to the wrong address. Could you make the ship to address more prominent?
Website is easy to navigate. Great selection.
Shipping seemed high for book I ordered. Otherwise, found desired book and checked out easily.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.