Sitejabber Website Reviews and Complaints
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Alibris

Overview

Alibris has a rating of 4.7 stars from 97,014 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price and shopping experience. Alibris ranks 1st among Used Books sites.

service
776
value
8,836
shipping
8,824
returns
27
quality
8,824
This company responds to reviews on average within 1 day
How would you rate Alibris?
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Texas
1 review
0 helpful votes
Follow jennifer w.
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Book arrival concerns.
April 27, 2025

Thank you for your quick response after I had concerns about whether my book would arrive or not. Good News, I have received my long-awaited book! Thank you again for responding and acknowledging my concern. Have a splendid day!

Date of experience: April 17, 2025
Florida
1 review
0 helpful votes
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I found the books and I was checking out then I discovered the $5 coupon. But at checkout there was no coupon box to put in the code. My order was over the $45. You said,was a requirement. I had to cancel my order than go back in and start from scratch.

Date of experience: March 21, 2025
Nebraska
1 review
0 helpful votes
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2 Books: 1 Great, 1 Not So Great
April 17, 2025

I promptly received the two books I ordered. Both were said to be in good condition. One was wonderful, while the other was quite marked up with writing and underlining. I wish I had known this. I would have only purchased the first book. Condition needs to be accurate.

Date of experience: April 7, 2025
New York
1 review
0 helpful votes
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Im very satisfied. Thanks
January 31, 2025

Ive always had a great experience with Alibris till one problem last year that i didn't get my book and had to ask PayPal to help me.

I went back to order one more time with Alibris and it did work again. I'm please that you continue to have the same great service.
I'll buy more books from you.
Thank you.
Happy New Year.

Date of experience: January 21, 2025
Minnesota
1 review
0 helpful votes
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Very pleased
March 17, 2025

I had so much difficulty finding the book to begin with and I tried every company. But I came across Alibris not only did they have the book but for way cheaper. If asked about coming back to buy more books yes I will it makes me want to get back into reading again.

Date of experience: February 6, 2025
Virginia
1 review
0 helpful votes
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My book was available I was able to use my own Credit Card to send the book to a dear friend with a different address than my billing address. Rating for the book was very good; hope it is because I know the Soup cook book will get a lot of use. Thanks for being here for all of us! Joanna

Date of experience: March 31, 2025
California
1 review
0 helpful votes
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Space for state would not accept "California" Explanation appeared only at the top. I made 6 attempts before I discovered it would only accept a 2 letter code. Why not say that next to the space for entering state or province.

Date of experience: March 23, 2025
Michigan
1 review
0 helpful votes
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My favorite source for used books
January 21, 2025

Alibris is my go-to place for purchasing used books. You can make a selection based upon cost, condition, paperback or hardcover, and location - so I can have them shipped from bookstores near me when possible.

Date of experience: January 11, 2025
Texas
1 review
0 helpful votes
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A great experience.
February 10, 2025

Placing and receiving my order was quick and easy to do. Alibris has been my go to website for the last couple of years to purchase books and I have always enjoyed how efficient their services are. Thank you for the order!

Date of experience: January 31, 2025
Texas
1 review
0 helpful votes
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Lack of explanation of skill level
February 10, 2025

The listing did not indicate the skill level of this music. It was too difficult, It would be so helpful if the seller would tell buyers if the music is for beginners, intermediate, or advance pianist. I had to return it today.

Date of experience: January 31, 2025
Texas
1 review
0 helpful votes
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Delivered to my old address - my bad!
April 29, 2025

I was concerned that Alibris said that my book was delivered, but I hadn't received it. Turns out that it went to the house I moved from last year! Always one more place to update your personal info... Regardless, the new owners told me that they got the book, and will be sending it along. Alibris always has good quality and prices.

Date of experience: April 19, 2025
Florida
1 review
0 helpful votes
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Excellent product.price and delivery
February 6, 2025

Always pleased to work with Alibris. Experience continues positive from order to order. To me, Alibris represents great value and can always find what I'm looking for. Supporting small businesses, as well as non-profits, is the right thing to do.

Date of experience: January 29, 2025
Texas
1 review
0 helpful votes
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It was okay
April 22, 2025
Updated review

I placed the order, the estimated delivery date was for November I ordered in April but item arrived in good condition packed well. I rated it okay because of the bad delivery date and the time it took to respond and follow up.

Date of experience: April 12, 2025

Very easy to maneuver through the site
April 1, 2025
Previous review

Very easy to maneuver through the site. Great price on the book I wanted

Date of experience: March 22, 2025
Missouri
1 review
0 helpful votes
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Slow mail
March 5, 2025
Updated review

I ordered a cookbook that was in KC,MO. On Jan.30, and it was sent to a delivery service. But was promised to be delivered by Feb 4th. It was delayed getting to USPS, and it was finally delivered Feb.15. I was concerned it was totally lost That is the first time delivery was delayed when ordering from your company. Sorry to be a fuss budget.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 23, 2025

Dissatisfied with delivery routes
June 27, 2024
Previous review

Started in Memphis then went East well into Georgia then back to Grand Prairie Texas, then up to Oklahoma City, and on up to Kansas city, then back to Springfield, MO.,~~ had nothing to do with your company it's that the transportation system is all twisted up.

Date of experience: June 17, 2024
Massachusetts
1 review
0 helpful votes
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2 different days put book in cart, told me my password was incorrect. Fixed the problem and the book was gone for the web site. The check out process should keep your cart items, once I was able to signed in the cart was empty.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 31, 2025
California
1 review
0 helpful votes
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Perfect condition
April 16, 2025
Updated review

My book arrived in perfect packaging! Excellent condition, new book. This shipper also packed and shipped my book more quickly than other shippers, but that doesn't matter so much. What is important to me is adopting a wonderful book to add to my library.

Date of experience: April 6, 2025

I was glad to adopt this book from a store
February 18, 2025
Previous review

While it took over a week for my book to be shipped, it arrived by mail in good shape.

Date of experience: February 8, 2025
Virginia
1 review
0 helpful votes
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It's All Here
February 14, 2025
Updated review

The site is well organized so that you can find what you want quickly and choose from several offerings at different conditions and prices. You can even choose by vendor if you want. I always find what I am looking for. Why make Amazon richer?

Date of experience: February 4, 2025

Always enjoy shopping Alibris!
May 13, 2024
Previous review

Always enjoy shopping Alibris!

Date of experience: May 3, 2024
Texas
1 review
0 helpful votes
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One question for you
March 2, 2025
Updated review

Everything fine on the order. My question is what happened to the $5.00 credit on my next order that I was supposed to get when I signed up to get Alibris mail sends. Someone there needs to step up to the plate and send me one--one that stays good for a while, 'cuz I'm too broke right now to buy more books, dammit.

Date of experience: February 20, 2025

Umm, shouldn't I be getting some sort of discount coupon...
January 6, 2025
Previous review

Umm, shouldn't I be getting some sort of discount coupon that I can use on this order?

Date of experience: December 27, 2024
Florida
1 review
0 helpful votes
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Picasso - The Line Book
April 3, 2025

Here's a suggestion for a positive and engaging review for a bookstore:

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I absolutely love Alibris! Whether I'm searching for a rare find, the latest bestsellers, or something unexpected to enrich my collection, this place never disappoints. It's clear they care deeply about readers and fostering a love of literature. Highly recommend to all book lovers!

Date of experience: March 24, 2025
Georgia
1 review
0 helpful votes
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I received the title ordered. The envelope was in good condition, but the book's binding was torn or separated from the cover. I sent an email on April 4 to the email address on my Alibris receipt about next steps. Since I have not received a response, I have submitted a refund request through the Alibris website. I am returning the book received and requesting a refund. I am hopeful the refund process will go smoothly.

Date of experience: April 20, 2025