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AlibabaReviews 13,850

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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Instant Feedback

202 reviews

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California
1 review
0 helpful votes
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This team is honest, sincere with their quotations and they go above and beyond to help figure out the best shipping, which makes it easy for someone who does not live in China. I love their eco-friendly coated paper options as this can biodegrade faster for less of an impact on our environment. Most people think a label company will magically make labels that you send them look incredible. In all sincerity, you will have the best experience if your art files are high resolution and do not suck. If you aren't a graphic designer or artist, ask. They can design for you the art. Best label company on this website. Excellent customer service. I have purchased a few times from them and I will continue to come back because I am impressed. Thanks Subby, great work!

Date of experience: November 25, 2020
Jamaica
1 review
0 helpful votes
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Best product and service
November 25, 2020

Lovely slippers very strong, I enjoy talking with the customer service agent that assist me with getting the product, she ensure to check if i received on time, and check if i was okay with product, i am highly thankful

Date of experience: November 25, 2020
Colorado
1 review
0 helpful votes
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Good customer service through the entire process. As a new customer they made me feel comfortable that they were doing things right, and were very respectful and responsive to any issues that came up along the way.

Date of experience: November 25, 2020
GB
1 review
0 helpful votes
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Great product and customer service.
The entire shopping experience was very easy and I had a great choice of products from a good selection of sellers.
Highly recommended.

Date of experience: November 25, 2020
New York
1 review
0 helpful votes
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Trade Assurance Hoax
November 25, 2020

You can get some good deals through them but if you have an issue there is no support. There is no trade assurance. They will just ignore your requests for help and only side with the seller even if you have a slam dunk bulletproof case. It is not worth the headaches to save a few bucks, just buy right form the us where you will get customer support.

Date of experience: November 25, 2020
Italy
1 review
0 helpful votes
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Excelent service
November 25, 2020

I bought some blankets from Alibaba. Really like service, suppliers and final product. Highly recommenderd

Date of experience: November 25, 2020
Georgia
1 review
0 helpful votes
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Shopping on Alibaba
November 25, 2020

I'm very pleased overal. Options, chatting, delivery, everything. I'm going to continue shopping here

Date of experience: November 24, 2020
China
1 review
0 helpful votes
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Good B2B for sourcing and purchasing, I can get what I want, very cost saving and fast delivery to my warehouse, very helpful to my sourcing job.

Date of experience: November 24, 2020
China
1 review
0 helpful votes
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Easy for communication, response fast, good product of large size IR touch frame for video wall, good quality

Thanks for Carl's suggestion, it is helpful for me to find the suitable products

Date of experience: November 24, 2020
Malaysia
1 review
0 helpful votes
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TRUSTED AND EASY
November 25, 2020

Im impressed with the services offered by Alibaba and the suppliers. Great way to do business from across the country.

Date of experience: November 24, 2020
North Carolina
1 review
0 helpful votes
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Hair
November 24, 2020

Quality hair. Read your reviews. I'm always been Satisfied with their product. I only order from this vender they have pleased me everything.

Date of experience: November 24, 2020
Peru
1 review
0 helpful votes
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Excelente Servicio
November 24, 2020

Muy buena atención personalizada, productos de calidad, lo recomiendo al 100%. Super Profesionales y exactitud en la entrega.

Date of experience: November 24, 2020
Arizona
1 review
0 helpful votes
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So far so good
November 24, 2020

Very helpful to a brand new customer like myself especially when it was time to pay, I was very nervous about it.

Date of experience: November 24, 2020
Mauritius
1 review
0 helpful votes
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Good
November 24, 2020

100% perfect to buy this product... good job. Good quality... recommander to buy this items... and fast shiping tracking where your item is

Date of experience: November 24, 2020
GB
1 review
0 helpful votes
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It was my first time to use this site but i found it very brilliant. No doubt you are on safe hand with Alibaba
Thank you so much guys

Date of experience: November 24, 2020
Pakistan
1 review
0 helpful votes
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Best Service
November 24, 2020

Best service, Vendor is Great and Trade assurance features provide protective cloud for my transactions

Date of experience: November 24, 2020
Canada
3 reviews
0 helpful votes
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Excellent service
November 24, 2020

Ma commande est arrivée dans le temps, très bonne qualité. Un bon service clientèle. Je recommanderais sans hésiter!

Date of experience: November 24, 2020
Ghana
1 review
0 helpful votes
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The Alibaba Commercial platform, both for product sourcing and order management are very helpful. All my orders have completed successfully without any delay or issues.

Impressive.

Date of experience: November 23, 2020
Colorado
1 review
0 helpful votes
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Great service
November 24, 2020

I appreciate working with Alibaba and the service they provide. They make sure that the client is satisfied and the supplier assist in every way.

Date of experience: November 23, 2020
Turkiye
1 review
1 helpful vote
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Https: //szgaosheng. En. Alibaba. Com/company_profile. Html? Spm=a2700. A275n. 0.0. VHyLZU I've dealt with this company for transport. When the goods came to her, she asked me for an illegal payment. I said I would not pay except alibaba.com She asked me for unjust money. 11 usd I made the payment through another shipping company.

I sought my right in alibaba customer service. But they didn't get there.

Date of experience: November 23, 2020

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087