On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This team is honest, sincere with their quotations and they go above and beyond to help figure out the best shipping, which makes it easy for someone who does not live in China. I love their eco-friendly coated paper options as this can biodegrade faster for less of an impact on our environment. Most people think a label company will magically make labels that you send them look incredible. In all sincerity, you will have the best experience if your art files are high resolution and do not suck. If you aren't a graphic designer or artist, ask. They can design for you the art. Best label company on this website. Excellent customer service. I have purchased a few times from them and I will continue to come back because I am impressed. Thanks Subby, great work!
Lovely slippers very strong, I enjoy talking with the customer service agent that assist me with getting the product, she ensure to check if i received on time, and check if i was okay with product, i am highly thankful
Good customer service through the entire process. As a new customer they made me feel comfortable that they were doing things right, and were very respectful and responsive to any issues that came up along the way.
Great product and customer service.
The entire shopping experience was very easy and I had a great choice of products from a good selection of sellers.
Highly recommended.
You can get some good deals through them but if you have an issue there is no support. There is no trade assurance. They will just ignore your requests for help and only side with the seller even if you have a slam dunk bulletproof case. It is not worth the headaches to save a few bucks, just buy right form the us where you will get customer support.
I bought some blankets from Alibaba. Really like service, suppliers and final product. Highly recommenderd
I'm very pleased overal. Options, chatting, delivery, everything. I'm going to continue shopping here
Good B2B for sourcing and purchasing, I can get what I want, very cost saving and fast delivery to my warehouse, very helpful to my sourcing job.
Easy for communication, response fast, good product of large size IR touch frame for video wall, good quality
Thanks for Carl's suggestion, it is helpful for me to find the suitable products
Im impressed with the services offered by Alibaba and the suppliers. Great way to do business from across the country.
Quality hair. Read your reviews. I'm always been Satisfied with their product. I only order from this vender they have pleased me everything.
Muy buena atención personalizada, productos de calidad, lo recomiendo al 100%. Super Profesionales y exactitud en la entrega.
Very helpful to a brand new customer like myself especially when it was time to pay, I was very nervous about it.
100% perfect to buy this product... good job. Good quality... recommander to buy this items... and fast shiping tracking where your item is
It was my first time to use this site but i found it very brilliant. No doubt you are on safe hand with Alibaba
Thank you so much guys
Best service, Vendor is Great and Trade assurance features provide protective cloud for my transactions
Ma commande est arrivée dans le temps, très bonne qualité. Un bon service clientèle. Je recommanderais sans hésiter!
The Alibaba Commercial platform, both for product sourcing and order management are very helpful. All my orders have completed successfully without any delay or issues.
Impressive.
I appreciate working with Alibaba and the service they provide. They make sure that the client is satisfied and the supplier assist in every way.
Https: //szgaosheng. En. Alibaba. Com/company_profile. Html? Spm=a2700. A275n. 0.0. VHyLZU I've dealt with this company for transport. When the goods came to her, she asked me for an illegal payment. I said I would not pay except alibaba.com She asked me for unjust money. 11 usd I made the payment through another shipping company.
I sought my right in alibaba customer service. But they didn't get there.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.