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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Thank you to Alibaba, I meet quality suppliers and he makes sure that you had a good service. I recommend
Thank you, Alibaba for the stepping stone of my journey being a newbie here. The apps so much appreciated can track your order and make sure the order/parcel will be received by the buyers. We like the communication between the sellers and the buyers too, I am one of Alibaba members now. Kudos Alibaba!
I am loving Alibaba is great for business! I started few weeks ago and been selling like crazy in my store, people been talking good about them and asking for more. I also love the efficiency they have getting your order and sending it as soon as they can!
Thank you Alibaba
The quality was good and jason was able to resolve all issues! I will order again and i am very happy
Very helpful straight forward and easy instruction well done i would use this site again just be careful if the buyer ask you to send money to third parties
Personally, i do love this sofa, It looks very sturdy, and it's hard to imagine that this sofa is assembled from pieces of accessories. What a clever design! LOL
Overall the product is good. Delivery was also excellent. However, defects were confirmed in some products.
It is not completely defective. So I allowed to use it.
All items received in perfect condition, well crafted and arrived on time, thanks alibaba for the support
Great Service, Platform and Support. I appreciate the security with payments and quality of products.
This is the first time I bought it through Alibaba in Korea. In fact, I initially questioned the feasibility, but I was able to clear my doubts and successfully close the deal with the buyer through many conversations.
The packaging of the product was excellent and even though it was glass, it arrived safely without any damage to long-distance transportation.
In particular, Patricia, the employee in charge, was smart, passionate, and responsive to the transaction and handled the problem in the middle neatly even after the transaction was completed. I envy a company with such employees. Patricia's efforts have led to a surge in confidence in Alibaba. I already bought it again with faith in Patricia. I would buy anything Patricia sells.
Mistake can be in any business dealing but communication is the key to resolve the problem, The most of Chinese product does not correspond to European and American sizes that why don't only rely on the website but talk to supply to confirm the sizes, Radjah
Thank you Alibaba for changing my life! I am seing my dream coming true. The website tracks your orders and make sure you get a good service with the supplier.
All my customers are addicted to this soap and can't live without it. It changed their confidence drastically. We love it so much. It's my best seller products.
Items look good. Jerry was easy to communicate and was very helpful. Hoping to have future transactions and hope that the item will lasts
It seems a little bit small on side of the quitar. Acceptable but not impressive.
The qualit is fair.
Professional and friendly. I was kindly surprised with the nice quality of the products and the service provided
Alibaba's trade policies protect buyers, you can make a claim if you get products that are not what being advertised and the platform has large selection of suppliers.
J'ai aimé la plateforme Alibaba, ça détaille bien les produits... avec une application mobile de traduction qui me convient bien...
The quality was spectacular! My clients love how well they are made and the print came out really good.
Alibaba is great place for business all over the world. What ever you need for small /big business you can buy on here from different sellers,
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members