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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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My experience with Alibaba has been excellent. The platform is easy to use, communication with suppliers is smooth, and the trade assurance gives confidence. Overall, a reliable and professional marketplace for international sourcing.
I placed an order for 945 cartons of gloves from a supplier on Alibaba (Shandong GD Technology Co., Ltd.). When the shipment arrived, only 910 cartons were delivered. The supplier later admitted in writing that they miscalculated the container capacity and never shipped the missing 35 cartons.
In addition to the short shipment, the products had multiple quality issues: inconsistent color, incorrect sizing, underweight gloves, and thickness below the supplier's own specifications. All evidence was documented with photos, videos, and measurements.
The dispute with Alibaba lasted five months. Alibaba repeatedly missed their own response deadlines, including long periods of silence, even though their policy states they will respond within three business days. The case was transferred between departments without explanation, and many of my submissions were ignored.
A major concern was that the supplier submitted evidence only in Chinese, even though the entire order and contract were in English. Alibaba accepted these Chinese‑language submissions without translation, which is unacceptable for an international trade platform and put me at a clear disadvantage.
The supplier also changed their explanations multiple times, including switching between CAD and USD amounts and later refusing to honor their earlier proposal because their "fiscal year had closed due to the New Year." Alibaba did not address these contradictions.
Despite clear evidence and the supplier's written admission, Alibaba's final offer was only a small discretionary credit, not a refund based on their published Trade Assurance terms.
Buyers should be aware that Alibaba's Trade Assurance may not provide the protection advertised, especially when dealing with missing goods or quality issues.
From start to finish, the experience has been great. Delivery was smooth with really good service, and the design of the impact screens is absolutely perfect. The service overall has been spot on. As for quality, everything looks very promising so far—I'll return with a more detailed opinion after I've had more time to test them.
I'm soaring alongside Alibaba.
I feel light, like a bird in the sky, and I don't intend to stop here.
I want to keep flying ever higher.
Thank you so much.
Tres bien, professionnalisme des interlocuteurs
Delivery:
Clear scheduling and on-time delivery. Packaging was careful and professional.
Quality:
Consistent leather quality and solid craftsmanship. Reliable and suitable for long-term use.
Design:
Our requirements were well understood and accurately reflected in the final product. Clean and original finish.
Service:
Smooth communication and quick, flexible responses. A dependable OEM partner.
Excellent Service, Quality, Timeliness and Experience. This company never disappoints, working with Guangzhou Decano Smartcard for several years, small orders, large orders, different types of applications or just to answer questions. My Business Sales and Service agent Eric Zhang is the Best.
Estou muito satisfeito com a equipa e com o vendedor. Pronto e eficaz. Recomendo muito.
Excellent product and service.
We worked with them on the development of free standing aluminum board standers and the experience was outstanding. The service was dedicated, highly proactive, and extremely efficient from start to finish.
Despite a very tight deadline, production was fast and everything was delivered on time, without compromising on quality. The product itself is solid, well finished, and exactly what we needed.
I rarely say this, but I was genuinely very satisfied with both the service and the final result. I would definitely recommend them.
The packaging was very careful, and the item arrived far earlier than the estimated delivery time shown on Alibaba. Their support and communication responses were also quick, allowing me to complete the transaction with confidence.
... nach der Inbetriebnahme des Gerätes,... es gibt nichts zu meckern... läuft flüssig und es erleichtert mit der Tabletgrösse, die Navigation, im Gegensatz zum Handy sehr. Bestelle noch welche nach
Alibaba es una plataforma que me permite trabajar con tranquilidad, confianza y seguridad, Se agradece todas y cada una de las pruebas de verificación de nuestros proveedores para darnos la tranquilidad de compras seguras. Espero poder crecer de la mano de los profesionales de Alibaba. Hemos dado el primer paso. Gracias por el apoyo, seguimiento y atención.
Muy buena experiencia y da seguridad de la inversion por su sistema de proteccion trade assurance
I bought thiniking I hope it good as they say it is. And it would arrive unbroken. Its packed very well, lots, and lots of cable fitting even a usb pen drive!
Its made very well, to be hoent I cant fault it. Ive bought a lot of stuff from China like NVME's, only to be fake, or the seller wants to add lots of money.
No fuss buying this screen, worth very penny
Es otro modelo mas antiguo, en vez de s25 ultra mne dierion TAMBO TA-1
Everything went well. A long time to receive but GREAT product. I will probably order these socks again in the future when other colors are available.
El sitio es bueno en su diseño, con facilidad para la compra y el intercambio entre los clientes y los proveedores. Tiene buenos precios y un sistema muy bueno de proteccion a las compras. Ademas cuenta con muchas alternativas y rango de precios y calidades.
Happy with the Alibaba, but not the product. Came faster than expected. Good communication, The Android box and remote were quite substandard and hard to operate due to a disappearing cursor. After four hours of pulling hair I gave up and I'm no novice.
I like working with this team, they are always available to work with me and are very very helpful. I have had multiple deals with them and will continue to do business with them. They are trust worthy
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members