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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very easy and a lot of confidence with the payment and refunds. Great communication. The things arrived well and i will keep buying from alibaba
Great experience. Love the product and amazing price. Will do business again with this seller. I would Highly recommend. I communicated with a person named "Candy", has been amazing with her fast response
Best experience so far with Alibaba. I look forward to long term business with this seller. I am more than enthusiastic about the product.
Its easy to communicate, the people are great, excellent service, always is a good experience to buy in this place
Alibaba plataform is the best way to buy and finish transactions around the world.
We use this tool and make some profits with some help of another companies around the globe
Very organized. Takes care of every detail. They are involved in the full process from the beginning till the end.
Helped me a lot in carrying out the transaction with somebody to rely on.
I regret that I did not use this platform in the past! I thought they could do Alibaba, only very large orders, with prohibitive prices, for a simple citizen.
I was wrong!
Alibaba it`s the best!
So far brilliant app to be buying from and i will always buy quality and nice goods from. Value for money is assured for those who are scared of doing business with alibaba. Com. If u don't understand anything contact the help center thank you.
Good product and a very satisfied client, i will order many times on this website.
Alibaba fit perfectly with the Will of my clients.
I am very satisfied with the seller and it is a quality product... everything was fast and the purchase process was done smoothly... The seller was wonderful and professional... I wish them progress and success with everything... thanks a lot dear friend
It was the first time I was purchasing anything on alibaba. I felt safe step by step and with trade assurance I will be ordering larger quantities in future.
First complete order with Alibaba and it was great i am very happy with the experience. I will order again soon
I really appreciate to deal with this company. They're really friendly and professional and the product is just as I expected. Thank you!
I opened a small online shop and started to buy from here. I am loving it. Very professional. Love the site and the sellers.
Yang Young was amazing to deal with and cups are of very high quality. She stayed in constant contact to ensure production was correct.
It's good experience with Alibaba and provide safety methods to deal with suppliers. I recommend to follow instruction of Alibaba when choose your supplier.
I am satisfied with the product that I bought via ali baba. Overall experience remained good. Hopefully, I would be ordering more in future and I hope ali baba keeps on serving like this in future. Thanks.
Thanks for the attention. Good jobs!
Me gusto el servicio y la atencion. Sigue así hivas a llegar bien lejo.
This was my first order on Alibaba. I had a lot of questions (and doubts) about the quality of the products I find here, I was nervous about the ordering process (discussions with the suppliers - in English, payment & shipping), but everything smoothly: I got answers to all my questions, I was constantly reassured that the payment is safe, I received options to choose from, I received a better price for the products - this first order turned out to be a great experience for me! Thanks for the opportunity of finding great suppliers, Alibaba!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.