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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Best of the best facilitator of trades around the world. And is recommended to try once and you will try their services all the time.
I love Ali Baba kebabs but am upset that they don't have the small kebabs anymore.
I can never eat all of a regular one so thats $2 extra that I'm spending to waste
Short of visiting, this is easily the best way to find Chinese suppliers. In my (limited) experience, the suppliers have always been extremely helpful and supportive and the quality is definitely in line with what you pay for.
Took me a few days of going back and forth with the supplier to get the quotes that I needed. Some of that was my fault. In the end, I got the product and was satisfied.
Quality overall. User friendly and great navigation. Access to all attributes is very fast. I will continue with purchasing from Alibaba and DHGate
The service was great and the products were even better. The site was easy to navigate through and when I began to place an order, the sales people were very helpful.
Everybody was really helpful. I will order from them again. Great communication. The delivery was on time and perfect. Thank you for your great service
We purchased automatic printing machine from Dstar Machine in 2015 and some other printing machine in the next years. They did have very professional sales team and satisfied quality, delivery. It's very convenient and easy communication with them. Very good!
Purchase went very smooth and received in a timely manner. Seller was very helpful in answering questions. Thanks
I have been an Alibaba Fan and buyer for over 20 years on and off.
Beats similar Organisations hands down and i just love dealing with Alibaba.
Any and everything you need is here just explore you will find what you are looking for.
Love this site it is soo easy to work through, can find anything you need and contact the sellers is wuick and easy
Product fine and shipping was fast,
As usual everything was fine.
I will do another order soon...
This item was shipped fast and I received it on time! It is a very good quality! I recommend to buy from this supplier!
It was a very good experience. Very good communication, on-time delivery, and I like the item it is exactly like the picture.
At first I thought making purchases through Alibaba would be difficult, turns out it is easier then ever. And the goods I purchase are legit.
Excellent experience ordering key chains for "Autism Awareness". Fast shipping. Great communication through the entire process. Will order again.
Excellent experience, I always find what I want quite efficiently. I've been a member of Alibaba since 2012 and I have never regretted becoming a member because of the many benefits I have gained as a result.
Supplier English level is the best I seen...
Great item. Very good communication with supplier.
Shipment was extremely fast (7 days to Israel) with DHL express.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members