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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Easy to use interface, assures good communication with the vendors. Makes it easier to connect and purchase goods from far. I have had a good experience with the manufacturers so far.
Th options at Alibaba are just amazing to me. As a buyer I am confident of quality since there are trdae assurance to secure transactions and quality of goods.
Très bonne experience avec alibaba.com, je suis très content.
Le seul petit bémol pour moi, c'est les quantités qu'il faut commander (100 - 500 - 1000- 2000 piéces c'est trop.
Pensez qu'il n'y a pas que des grosses entreprises qui aimerai passer commande.
Autrement tout était très bien. Merci
Very good, professional service.
Help at every stage.
Very good quality products.
I'm happy for transaction.
Все отлично, в срок.
Внимательные менеджеры, хорошая упаковка, своевременная доставка, понятные условия.
I enjoy browsing on alibaba and often find what i want and more. I just wish there was a way of putting everything i want from different suppliers in one basket and paying to 1 account.
I have been ordering through Alibaba.com for a year now and it has been a wonderful experience! Their Trade Assurance Center gives me the confidence I need to order products knowing I have a trusted partner in Alibaba.com!
Muy seguro el sitio, puedes comprar sin problema, no hay riesgos.
Mi pedido llego muy rápido.
Siempre le dieron seguimiento a mi compra
Couldn't do my business without Alibaba. I appreciate their products and many terrific suppliers. I also appreciate that I feel safe and secure in ordering through Alibaba. I feel like they have my back covered.
This Company is great! 5 Stars! Excellent quality sunglasses, At a fair price. Jerry is very professional and takes care of details. Thank You So Much. Richard Diehl
This is the best seller. I advise him to everyone. He sent me a product in the USA very quickly and inexpensively.
Good service, relatively easy experience for a first time customer of Alibaba. The only reason I give 4 stars not 5 is because the messaging platform on Alibaba could be updated. It is not very clear which messages have been read, opened, not read, ect.
I have been on Alibaba for a couple of years and I love the selection and suppliers they have. They seem to have and endless supply of what I need to keep my business going.
Great selection and better vendor customer service. I especially liked how the retailers were so communicative.
243/5000
The experience in my first purchase was excellent, only that I still do not fully understand the terms of purchase and the guarantee of the order the time is very short and I had not received my product yet
But everything went very well...
I m very satisfed about professionality and speed of ALibaba.com team. They resolved a problem with a seller very quick. Thanx again.
I had a great experience with Alibaba.com. This was my first time of using Alibaba.com, and I will certainly use again.
This guys take care of customer very well they were very professional and they dis everything they said they would so im very happy with this company
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.