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AlibabaReviews 13,768

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,321
returns
772
quality
1,303
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Instant Feedback

202 reviews

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NL
1 review
0 helpful votes
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Smooth communication
March 17, 2019

Easy to use interface, assures good communication with the vendors. Makes it easier to connect and purchase goods from far. I have had a good experience with the manufacturers so far.

Date of experience: March 16, 2019
Canada
1 review
0 helpful votes
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Satisfied
March 16, 2019

All the business was done happily ans professionaly. The product came in fast. Thanks, Paul (from Canada)

Date of experience: March 16, 2019
Malaysia
1 review
0 helpful votes
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Trusted platform
March 16, 2019

Th options at Alibaba are just amazing to me. As a buyer I am confident of quality since there are trdae assurance to secure transactions and quality of goods.

Date of experience: March 16, 2019
France
1 review
1 helpful vote
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Très bien
March 16, 2019

Très bonne experience avec alibaba.com, je suis très content.
Le seul petit bémol pour moi, c'est les quantités qu'il faut commander (100 - 500 - 1000- 2000 piéces c'est trop.
Pensez qu'il n'y a pas que des grosses entreprises qui aimerai passer commande.
Autrement tout était très bien. Merci

Date of experience: March 16, 2019
Italy
1 review
0 helpful votes
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Excelent
March 16, 2019

Excelent supplier and products. Very kind and professional, high quality products. Delivery very fast.

Date of experience: March 16, 2019
Poland
1 review
1 helpful vote
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Very good!
March 16, 2019

Very good, professional service.
Help at every stage.
Very good quality products.
I'm happy for transaction.

Date of experience: March 16, 2019
RU
1 review
0 helpful votes
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Отзыв о покупке
March 16, 2019

Все отлично, в срок.
Внимательные менеджеры, хорошая упаковка, своевременная доставка, понятные условия.

Date of experience: March 16, 2019
Botswana
1 review
0 helpful votes
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One stop shop
March 16, 2019

I enjoy browsing on alibaba and often find what i want and more. I just wish there was a way of putting everything i want from different suppliers in one basket and paying to 1 account.

Date of experience: March 15, 2019
Georgia
1 review
0 helpful votes
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I have been ordering through Alibaba.com for a year now and it has been a wonderful experience! Their Trade Assurance Center gives me the confidence I need to order products knowing I have a trusted partner in Alibaba.com!

Date of experience: March 15, 2019
Mexico
1 review
2 helpful votes
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Muy contento
March 16, 2019

Muy seguro el sitio, puedes comprar sin problema, no hay riesgos.
Mi pedido llego muy rápido.
Siempre le dieron seguimiento a mi compra

Date of experience: March 15, 2019
Colorado
1 review
1 helpful vote
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Great Company
March 15, 2019

Couldn't do my business without Alibaba. I appreciate their products and many terrific suppliers. I also appreciate that I feel safe and secure in ordering through Alibaba. I feel like they have my back covered.

Date of experience: March 15, 2019
Texas
1 review
0 helpful votes
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Top Quality Sunglasses!
March 15, 2019

This Company is great! 5 Stars! Excellent quality sunglasses, At a fair price. Jerry is very professional and takes care of details. Thank You So Much. Richard Diehl

Date of experience: March 15, 2019
New York
1 review
1 helpful vote
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This is the best seller. I advise him to everyone. He sent me a product in the USA very quickly and inexpensively.

Date of experience: March 15, 2019
Iowa
1 review
1 helpful vote
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Good Service
March 15, 2019

Good service, relatively easy experience for a first time customer of Alibaba. The only reason I give 4 stars not 5 is because the messaging platform on Alibaba could be updated. It is not very clear which messages have been read, opened, not read, ect.

Date of experience: March 15, 2019
Georgia
2 reviews
0 helpful votes
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Experience
March 15, 2019

I have been on Alibaba for a couple of years and I love the selection and suppliers they have. They seem to have and endless supply of what I need to keep my business going.

Date of experience: March 15, 2019
Utah
1 review
1 helpful vote
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Better than Amazon
March 15, 2019

Great selection and better vendor customer service. I especially liked how the retailers were so communicative.

Date of experience: March 15, 2019
El Salvador
3 reviews
1 helpful vote
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First buy
March 15, 2019

243/5000
The experience in my first purchase was excellent, only that I still do not fully understand the terms of purchase and the guarantee of the order the time is very short and I had not received my product yet

But everything went very well...

Date of experience: March 15, 2019
Italy
1 review
1 helpful vote
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The alibaba team is super
March 15, 2019

I m very satisfed about professionality and speed of ALibaba.com team. They resolved a problem with a seller very quick. Thanx again.

Date of experience: March 15, 2019
Ghana
1 review
0 helpful votes
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I had a great experience with Alibaba.com. This was my first time of using Alibaba.com, and I will certainly use again.

Date of experience: March 15, 2019
Minnesota
1 review
1 helpful vote
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Very happy
March 15, 2019

This guys take care of customer very well they were very professional and they dis everything they said they would so im very happy with this company

Date of experience: March 15, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087