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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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This was a positive experience. It was very easy for me to source the item i was looking for and Trade Assurance allowed me to make the transaction with confidence.
I am impressed with the intuitive interface. Responses and new inquiries are easily recognized on screen, and it gives us buyers the opportunity to connect with the right suppliers.
Friendly. Pleasant Transaction. Fast Shipping. Good Communication. Reasonable Price. Well Packaging.
Complete newb and first time user for Alibaba. Might get overwhelmed from the amount of options available on the site. Site has good seller and buyer policies so that if anything happens, disputes can be addressed accordingly. Haven't had to use it, but knowing about it really helps with the process of making an order. Just made first order and it was very easy process with timely confirmations of progress. Will be using again in the future for sure!
I used the trade assurance service of Alibaba and this operation went perfect from start to finish, it gave me confidence that my purchase was going to be fullfill by the supplier
As described in the product. Price performance convenient. Seller related. Speedy shipment... Thank you...
Overall Alibaba provides a great service for business looking to buy in bulk. There are a lot of great companies willing to work with people outside of China and provide a great service.
I feel their message interface is awkward to navigate and needs improvement.
Excellent service, shipping take too much time, product excellent, my experince was good, was very good all
Thk u guys really fast shipping and pretty professional thks a lot I will b ordering more stuff that's for sure
Online ordering convenience brought to the international arena! Smooth and safe with good tracking.
It was supposed to be steel, but only the outher layer. Several broken knifes, casusing massive claims for refund.
Good product. The quality's pen is very good. However, the lead time was very bad and we had some issues a cause of this delay.
I am very pleased with my experience with Alibaba, it helped my a lot and solved many of my problems. I am looking forward to use it again.
This company is very professional to work with. They made sure that this order was looked after in a proper and timely manner Thank you very much
I have always had good experiences with International dealings with this site, NO worries. I use them often and always will in the future. One of my 1st go to's when I need something :)
Perfect communication no problem :) i was order and for sure i will order one more time this month. I'm a happy customer and for sure i will be happy for the future order. 100 letter it's too long and i don't know what i need write more :)
Supplier Service is very good and client manager is very friendly and she has enough knowledge in business field: Thanks very much
I had a very good 1st-time experience. I had to take some time to learn how to use the platform and search for products and how to communicate with suppliers and use the Alibaba supplier product details, company profile, and reviews helped me find the right supplier for me.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members