On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The sellers aim to please and help where they can, I cannot say anything bad about the service get products you want at fair prices
The overall experience of purchasing from alibaba was great. The shipment was on time, the quality of products is satisfactory.
Alibaba est une bonne place de marché où vous trouvez de bons produits. Vous pouvez acheter en toute confiance.
It is quiet okay but l think the delay in shipment should be improved. Moreover the price per unit item and that of the quantity to be ordered should be narrowed a bit to enable individual users also to by products that they need to use personally.
I had a wonderful experience with this vendor. Quick communication, very professional and I received my quality goods on time. Thank you
Helpful and kind, and always responding.
Hope to do business again.
Regards
Willem
This text is to fill up the minimum of 100 characters.
El producto llego en tiempo y forma.
Costo comunicarse con los proveedores, la conversación no era fluida.
Me subieron en precio en medio de la negociación, pude comprar solo un producto de los dos que necesitaba comprar.
Todo perfecto de buena calidad y rápido, te atiende bien y lo recomiendo, voy a seguir pidiendo en este probador
Full track and support of your order. On top payment control is a plus as well as communication of every single stage of the proccess.
Ordered customized bracelets. From start to end very professional and easy to manage.
Would recommend
Sophie was the person I interacted with. She was excellent. Highly informative, always timely responses, and very helpful.
Can't think of world without 'Alibaba'. Has made sourcing anything from anyhere in the world a breeze.
The trade assurance builds confidence and allows the buyer to commit funds to a transaction without fear of a loss. And the suppliers are not able to declare a bankruptcy before and during the duration of transaction.
The communication with Xi'an Sgonek Biological Technology Co., Ltd. was and is very good friendly and to the point. We have a very good experienced with aforementioned company and like to do more business with them.
Smooth transaction and very quick shipment at reasonable postage fees! Seller was truly helpful and professional.
Muy buen producto y atención del vendedor soluciono y respondió a todas nuestras peticiones para lograr un excelente producto, con una muy buena terminación
Transaction runs smoothly the shipper are cooperative and always tracking the order. All the important papers are welk documented
Professional. High quality item, Fast Shipping! Item came through in 10 days. Product is very bright! Best price on the internet!
Es mi segunda compra en alibaba y la experiencia es completamente recomendable seguire usando el sitio constantemente
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.