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AlibabaReviews 13,796

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,329
shipping
1,322
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Canada
3 reviews
0 helpful votes
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Super service
March 26, 2019

The sellers aim to please and help where they can, I cannot say anything bad about the service get products you want at fair prices

Date of experience: March 26, 2019
Pakistan
2 reviews
0 helpful votes
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The overall experience of purchasing from alibaba was great. The shipment was on time, the quality of products is satisfactory.

Date of experience: March 26, 2019
Haiti
1 review
0 helpful votes
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C'est un bon site
March 26, 2019

Alibaba est une bonne place de marché où vous trouvez de bons produits. Vous pouvez acheter en toute confiance.

Date of experience: March 26, 2019
Ghana
1 review
0 helpful votes
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Good
March 26, 2019

It is quiet okay but l think the delay in shipment should be improved. Moreover the price per unit item and that of the quantity to be ordered should be narrowed a bit to enable individual users also to by products that they need to use personally.

Date of experience: March 26, 2019
Florida
1 review
0 helpful votes
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Very professional
March 26, 2019

I had a wonderful experience with this vendor. Quick communication, very professional and I received my quality goods on time. Thank you

Date of experience: March 26, 2019
NL
1 review
0 helpful votes
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Nice doing business
March 26, 2019

Helpful and kind, and always responding.
Hope to do business again.

Regards

Willem

This text is to fill up the minimum of 100 characters.

Date of experience: March 26, 2019
Argentina
1 review
0 helpful votes
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El producto llego en tiempo y forma.
Costo comunicarse con los proveedores, la conversación no era fluida.
Me subieron en precio en medio de la negociación, pude comprar solo un producto de los dos que necesitaba comprar.

Date of experience: March 26, 2019
Spain
1 review
0 helpful votes
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Tod perfecto
March 26, 2019

Todo perfecto de buena calidad y rápido, te atiende bien y lo recomiendo, voy a seguir pidiendo en este probador

Date of experience: March 26, 2019
Spain
1 review
1 helpful vote
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Quite simple to use
March 26, 2019

Full track and support of your order. On top payment control is a plus as well as communication of every single stage of the proccess.

Date of experience: March 26, 2019
NL
1 review
1 helpful vote
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Professional
March 26, 2019

Ordered customized bracelets. From start to end very professional and easy to manage.

Would recommend

Date of experience: March 26, 2019
Thailand
1 review
1 helpful vote
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Very Professional
March 26, 2019

Sophie was the person I interacted with. She was excellent. Highly informative, always timely responses, and very helpful.

Date of experience: March 26, 2019
GB
1 review
1 helpful vote
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Brilliant Global Platform.
March 26, 2019

Can't think of world without 'Alibaba'. Has made sourcing anything from anyhere in the world a breeze.

Date of experience: March 26, 2019
Nigeria
1 review
1 helpful vote
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Great service
March 26, 2019

The trade assurance builds confidence and allows the buyer to commit funds to a transaction without fear of a loss. And the suppliers are not able to declare a bankruptcy before and during the duration of transaction.

Date of experience: March 25, 2019
NL
1 review
0 helpful votes
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The communication with Xi'an Sgonek Biological Technology Co., Ltd. was and is very good friendly and to the point. We have a very good experienced with aforementioned company and like to do more business with them.

Date of experience: March 25, 2019
Malta
1 review
1 helpful vote
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Smooth Transaction!
March 26, 2019

Smooth transaction and very quick shipment at reasonable postage fees! Seller was truly helpful and professional.

Date of experience: March 25, 2019
Texas
1 review
1 helpful vote
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Great
March 26, 2019

I Love Abliba I will not spend my money no where else. Thanks for giving me this opportunity to change my life and my situation

Date of experience: March 25, 2019
Chile
1 review
1 helpful vote
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Excelente
March 26, 2019

Muy buen producto y atención del vendedor soluciono y respondió a todas nuestras peticiones para lograr un excelente producto, con una muy buena terminación

Date of experience: March 25, 2019
Philippines
1 review
0 helpful votes
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Noodle Machine
March 26, 2019

Transaction runs smoothly the shipper are cooperative and always tracking the order. All the important papers are welk documented

Date of experience: March 25, 2019
Texas
1 review
0 helpful votes
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Great Seller!
March 26, 2019

Professional. High quality item, Fast Shipping! Item came through in 10 days. Product is very bright! Best price on the internet!

Date of experience: March 25, 2019
Mexico
1 review
0 helpful votes
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Excelente
March 25, 2019

Es mi segunda compra en alibaba y la experiencia es completamente recomendable seguire usando el sitio constantemente

Date of experience: March 25, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087