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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The experience was great, fast shipping. Being new to Alibaba I was nervous about buying products of them but thanks to this first purchases I feel better about it. The products were shipped quickly and arrived quickly. I will be purchasing more products from Alibaba.
Decent suppliers, quality, delivery on time.
Service is great. The system is great.
Indeed, better than I expected.
I will buy more stuff from you soon and let my friends know what you have to offer thanks again buddy
Alibaba is a great place to source material. I have been using them for over a year, and have placed over 10 successful orders that have been easy to oversee. I do suggest you use Trade Assurance for your orders because of the protection it gives you.
Satisfactory, without complication and very professional, I find all the products for my business...
This is a company that performs and operates as all companies should! I have worked with my salesperson (Miya Fu) before, and she is extraordinary. She keeps me posted on the status of my order from China to the USA!
Very positive impression. Everything is ordered and delivered. I recommend doing business, exclusively, through the "Trade guarantee"
Good experience this is my first deal in alibaba.com this is good deal and good experience.
Regardes
Ameer Hamza
Friendly, business oriented and ready to hear me out all the time. They have the time to listen, give explanation on technicalities of the product.
Nanchang Huayi Pens & Gifts is an excellent company.
I am giving this review five stars because of my experience with Karen and Nanchang Huayi. They are excellent, great to deal with, excellent product quality.
Alibaba
1. You need to improve the message center, and the most first things are to be able to organize suppliers into folders and get them out of the inbox. Also, we need to be able to delete messages. 2. Turn off the popups or at least give users the ability to turn them off.
If this review was only for Alibaba I would have given only four stars because the message center needs some improvements. But since Nanchang Huayi Pens & Gifts is such a good company I did not want this negatively impacting them.
Gapray delivers high quality and reliable products. Also the communication with Gapray is very good.
Good products, helpful people willing to help you choose what you need. Shipment is a bit slow, but there are faster options if you are willing to pay.
Son mis primeras operaciones con Alibaba y hasta el momento no he tenido ningun inconveniente, e recivido las mercaderias rapidamente, Gracias
Great service. Fast shipping good quality. Love to work with you.
Happy with the trade inssurence.
I dont know
I had never ordered from Alibaba before but I can tell you it was worth it. The transaction went through flawlessly. Shipping is relatively fast and you are kept informed all the way through the process. Would highly recommend.
Product arrived on time. The product weren't the softest however the quality was good. Communicating with the supplier was easy and doing the transaction was easy.
Feel free to explore all this site has to offer I had no idea this site existed. Will continue to do business with this site for a long time to come thanks a lot alibaba
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members