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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very satisfied. The company is very good
The experience was really good
I recommend to other person to you allibaba for shoping..
Good response from supplier. Competitive prices. Good packaging and shipment accordingly. Fast feedback from supplier with wide knowledge about my product requirements.
I love trade assurance, it gives me so much confidence. I feel the supplier really feels pressure to comply with the contract.
Excellent site to deal with, they keep improving things which is very good. I know I can trust to deal with this site and suppliers here.
The factory is very professional, i am very satisfied with the price, quality and delivery date. I'd like to express my special thanks to Jennifer for helping me find the most economical ocean shipping, which is also safe. I have received all the goods.
Thank you for your support. Excellent communications, Excellent people very helpful. I am very happy with Alibaba you are supporting small firms, which is a great step towards chaning this world into positve side.
Ho avuto un piccolo disguido ma subito risolto. Facilità nell' ordinazione. Velocità nei preventivi. Esperienza molto positiva
The best service, friendly suppliers & I received my stock in time all the way to South Africa. Very professional and reliable, I'm definitely going to order again
Very good site for purchase, customer can trust them, dealings are good, i am satisfied and lot of items are available form the site, this is as per my experience form Alibaba.com.
Thanks.
I dont have actually big experience but for the first time order it was really great, very good suppliers, very helpful, fast replay on questions, Great community, Thank you appreciate.
M10 P. 1.25 is very rare to find, but this supplier has it!
Good communication and good Product,
I will buy again in the future.
It was satisfactory experience as the products were in compliance with the specification written. Also, they were delivered before expected ( before 4 days to be exact). The shipping fees is an issue however the shipping fee is priced according to the shipping company not the supplier. I would reorder definitely and I would recommend this supplier.
I recently ordered samples of a product. It could not have been easier! Everything was made very straight forward and clear. I will happily continue ordering from Alibaba.
I was connected to the best supplier! The site was easy to use. I felt that my order was safe and secure.
Great customer service! Willing to take photos and videos of products before order. I found the prices to be fair and even though duties had to be paid, it was still better to go through this seller.
I have always have very good experiences with Alibaba. Good tool for my business. I have a flower shop and buy my supplies from China through Alibaba.
Lots of choices for certain products i need and accomodating staffs from suppliers to answer my queries. Thank you Alibaba!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.