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AlibabaReviews 13,866

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,330
shipping
1,323
returns
773
quality
1,304
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202 reviews

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VE
1 review
0 helpful votes
Follow luis s.
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Me encanto comprar por alibaba. Me atendieron rápido y resolvieron mis dudas con respecto a el producto y a como efectuar me compra.

Date of experience: January 4, 2022
Slovakia
1 review
0 helpful votes
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Vast range of suppliers on Alibaba.com. Comfortable to communicate also through smart phone application.

Date of experience: January 3, 2022
Canada
1 review
9 helpful votes
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I have multiple occasion bad experience with alibaba. In both cases supplier is willing to provide full refund due to defective product but, alibaba close the case without refunding money, Alibaba don't have any no phone number or email to have any communication with alibaba. Worse part is they don't have any office here in Canada or USA. Feels like they are trying to protect their Chinese supplier

Date of experience: January 3, 2022
TW
1 review
1 helpful vote
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This is a professional travel charger supplier. I recommend this supplier for others. With their products, you can have good market..

Date of experience: January 3, 2022
Japan
1 review
1 helpful vote
Follow 夢美 岩.
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I am a Japanese retailer. It is difficult to sell cheaply at Japanese wholesalers. However, Alibaba has a variety of items. And we sell it at a low price.
Very convenient and easy to connect with suppliers.

Date of experience: December 31, 2021
Iraq
1 review
0 helpful votes
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Very good online market
December 31, 2021

Very good online market with many different tools and good commitment hoping developing it to make more working

Date of experience: December 31, 2021
Georgia
1 review
0 helpful votes
Follow M B.
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Bad, just Bad
December 30, 2021

Trade Assurance is a gimmick used to trick buyers into trading thru Alibaba! Ripoff, scam. Was shipped equipment that didnot work, then given a 2 month runaround, then i was disqualified as to a claim! Hateful! Deceiving people at Alibaba!

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Date of experience: December 30, 2021
Ireland
1 review
13 helpful votes
Follow Tibor Jozsef V.
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Their seller confirmed that to deliver a printer to my door in 20-23 days. It was 4 and half months ago. Still no sign of the printer. They says they can offer only their fee (100 USD) as Trade Assurance. Paid 3K for the printer and for the delivery. Don't buy anything from here more than by you can loose! There is no real buyer protection on anything!

Date of experience: December 30, 2021
Texas
1 review
1 helpful vote
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Great app to find components
December 29, 2021

With long lead items, I turned to alibaba and found parts available and form/fit/functional on my design. Very happy, thanks

Date of experience: December 29, 2021
KR
1 review
0 helpful votes
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Very Good.
December 29, 2021

The exterior of the product looks sturdy and the exterior treatment is well done. However, compared to other products, it has the same capacity and large size, so it occupies a lot of installation area. The operating sound is quiet compared to other products. The product seems to be very good.

Date of experience: December 28, 2021
California
1 review
0 helpful votes
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You are alone on Alibaba... the world is still BIG.
December 29, 2021

Don't feel any sense of assurance or safety on Alibaba unless you are buying something small and simple. I decided to buy a lot of items for our new building. For the most part a good experience. But there is a lot of caution. You have to be meticulous and detail oriented. Down to the packaging they will use when shipping and the actual box/carboard/plywood etc container that will be used to ship your item to your location. Freight Forwarders ARE NOT protected or covered by any Alibaba anything. Find a freight forwarder in the states and use them. At least here you have some recourse. We've been waiting 60 days for our freight forwarder to ship our stuff. Trust me we tried everything aside from flying out there. Maybe stuff is missing? Who knows? Shipping costs are INSANE and so are anti-dumping laws, taxes, fees, customs etc. At the end of the several projects were LESS expensive sourcing in the US. One of them was a stell planter that was about 90 feet long. We got it in in two weeks installed in the states while China cost just as much with a 45 day mfg and 45 ship. No brainer. Get someone in the states to help you source items where you will ahve a benefit. We have bought from about 10 different vendors and upwards of 600K of merch.

Date of experience: December 28, 2021
New York
1 review
0 helpful votes
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The products that i have ordered are so beautiful.my orders have arrived on time.the prices are competitive. I keep buying!

Date of experience: December 28, 2021
Philippines
1 review
0 helpful votes
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All good
February 9, 2023

Very professional and accommodating. Thank you so much and looking forward for our next transactions.

Date of experience: December 23, 2021
New Jersey
1 review
0 helpful votes
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Just had my first delivery of supplies from Alibaba. Was a little worried that they would get held up at customs and would have to go get them or that there would be exorbitant customs fees when this item arrived. Supplier assured me niether would happen. Sure enough item arrived at my door with no issues. Product is beautiful, as pictured. Very happy with my experience and will be back.

Date of experience: December 23, 2021
District of Columbia
3 reviews
5 helpful votes
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I'm an online clothing boutique shop owner. I need 200 sweatshirts and screen printing t-shirts in different styles and sizes. So, I order from an Alibaba supplier of a clothing manufacturer. I contacted one of the suppliers from him and ordered my items. But they didn't give me any feedback or reply, so I canceled my order from there and searched other clothing manufacturers for my boutique.

Date of experience: December 23, 2021
Saudi Arabia
1 review
0 helpful votes
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First but not last
December 22, 2021

I like the process, professionalism and variety. I will try it again. The only comments is about the difficulty level for individuals and small companies. Hope to make it simpler.

Date of experience: December 22, 2021
Georgia
2 reviews
1 helpful vote
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Great site
April 20, 2023

Great site, always solves issues between buyer and seller fairly,I have been buying for more than a year and I am very satisfied with the service

Date of experience: December 21, 2021
Australia
1 review
0 helpful votes
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I paid $1000 for a product which I never received The person who I paid said he wouldn't accept payment through Alibaba so I paid him through another source
I reported this to Alibaba and they I had found him guilty of scamming. They said they would shut down his company and get my money back for me, but after they found him guilty they said this is too extreme.so they are letting people scam through their company
Warning do not buy off ALIBABA as they support scammers

Date of experience: December 20, 2021
France
1 review
0 helpful votes
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Serious company
December 19, 2021

The products are sent very quickly with a serious packaging quality. The quality / price ratio is correct.We recommend this provider with whom we have never had any unpleasant surprises.

Date of experience: December 19, 2021
Austria
1 review
0 helpful votes
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We use the shop to supply machined parts made of PMMA, ABS and Alu. Can handle different parts and materials including anodized finish. The qualified agent helps to avoid mistakes. Recommended!

Date of experience: December 17, 2021

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087