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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Me encanto comprar por alibaba. Me atendieron rápido y resolvieron mis dudas con respecto a el producto y a como efectuar me compra.
Vast range of suppliers on Alibaba.com. Comfortable to communicate also through smart phone application.
I have multiple occasion bad experience with alibaba. In both cases supplier is willing to provide full refund due to defective product but, alibaba close the case without refunding money, Alibaba don't have any no phone number or email to have any communication with alibaba. Worse part is they don't have any office here in Canada or USA. Feels like they are trying to protect their Chinese supplier
This is a professional travel charger supplier. I recommend this supplier for others. With their products, you can have good market..
I am a Japanese retailer. It is difficult to sell cheaply at Japanese wholesalers. However, Alibaba has a variety of items. And we sell it at a low price.
Very convenient and easy to connect with suppliers.
Very good online market with many different tools and good commitment hoping developing it to make more working
Trade Assurance is a gimmick used to trick buyers into trading thru Alibaba! Ripoff, scam. Was shipped equipment that didnot work, then given a 2 month runaround, then i was disqualified as to a claim! Hateful! Deceiving people at Alibaba!
Their seller confirmed that to deliver a printer to my door in 20-23 days. It was 4 and half months ago. Still no sign of the printer. They says they can offer only their fee (100 USD) as Trade Assurance. Paid 3K for the printer and for the delivery. Don't buy anything from here more than by you can loose! There is no real buyer protection on anything!
With long lead items, I turned to alibaba and found parts available and form/fit/functional on my design. Very happy, thanks
The exterior of the product looks sturdy and the exterior treatment is well done. However, compared to other products, it has the same capacity and large size, so it occupies a lot of installation area. The operating sound is quiet compared to other products. The product seems to be very good.
Don't feel any sense of assurance or safety on Alibaba unless you are buying something small and simple. I decided to buy a lot of items for our new building. For the most part a good experience. But there is a lot of caution. You have to be meticulous and detail oriented. Down to the packaging they will use when shipping and the actual box/carboard/plywood etc container that will be used to ship your item to your location. Freight Forwarders ARE NOT protected or covered by any Alibaba anything. Find a freight forwarder in the states and use them. At least here you have some recourse. We've been waiting 60 days for our freight forwarder to ship our stuff. Trust me we tried everything aside from flying out there. Maybe stuff is missing? Who knows? Shipping costs are INSANE and so are anti-dumping laws, taxes, fees, customs etc. At the end of the several projects were LESS expensive sourcing in the US. One of them was a stell planter that was about 90 feet long. We got it in in two weeks installed in the states while China cost just as much with a 45 day mfg and 45 ship. No brainer. Get someone in the states to help you source items where you will ahve a benefit. We have bought from about 10 different vendors and upwards of 600K of merch.
The products that i have ordered are so beautiful.my orders have arrived on time.the prices are competitive. I keep buying!
Very professional and accommodating. Thank you so much and looking forward for our next transactions.
Just had my first delivery of supplies from Alibaba. Was a little worried that they would get held up at customs and would have to go get them or that there would be exorbitant customs fees when this item arrived. Supplier assured me niether would happen. Sure enough item arrived at my door with no issues. Product is beautiful, as pictured. Very happy with my experience and will be back.
I'm an online clothing boutique shop owner. I need 200 sweatshirts and screen printing t-shirts in different styles and sizes. So, I order from an Alibaba supplier of a clothing manufacturer. I contacted one of the suppliers from him and ordered my items. But they didn't give me any feedback or reply, so I canceled my order from there and searched other clothing manufacturers for my boutique.
I like the process, professionalism and variety. I will try it again. The only comments is about the difficulty level for individuals and small companies. Hope to make it simpler.
Great site, always solves issues between buyer and seller fairly,I have been buying for more than a year and I am very satisfied with the service
I paid $1000 for a product which I never received The person who I paid said he wouldn't accept payment through Alibaba so I paid him through another source
I reported this to Alibaba and they I had found him guilty of scamming. They said they would shut down his company and get my money back for me, but after they found him guilty they said this is too extreme.so they are letting people scam through their company
Warning do not buy off ALIBABA as they support scammers
The products are sent very quickly with a serious packaging quality. The quality / price ratio is correct.We recommend this provider with whom we have never had any unpleasant surprises.
We use the shop to supply machined parts made of PMMA, ABS and Alu. Can handle different parts and materials including anodized finish. The qualified agent helps to avoid mistakes. Recommended!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.