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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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The Transaction was smooth and overall simple to carry out. I am also very pleased with the outstanding product quality and support received from the seller
Convenience in one stop centre. Able to find so many item that might be match with our needs as well as gor business purpose..
I have never get such useful shopping website like Alibaba.com it easy, fast complete, can find all of every things you need, cheap and safety.
They answered so many questions and allowed me to order the perfect amount and styles for my small business. What a great company and especially my service representative Mrs. Claudia Hsu.
I had doubts about buying things in Alibaba.com, but after this experience, I fully recommend buying in this page!
And I love most is the Trade Protection. A+ service when it comes to this. And the communication is great. I like the fact that images can be shared.
Listening to people, analyzing problems and mapping out wishes. Specify products. Close transactions. Trust customers and deliver on promises. Excellent sales and good customer service is putting a smile on the face of the customer. Kris from Suppower did all of this with empathy, skills and craftsmanship. The result is a big smile on my face and a loyal customer.
Splendid, no cause for complaints. I am happy with the trade assurance in place and the reassurance that if things go south with supplier, Alibaba with mediate.
Everything went good!
Shipping went ok, inland freight at very low cost!
Most of the the supplier did communicate very good and on time!
Only one of my packages is left behind by Fedex.
But all by all i am very pleased!
Thanks to all involved.
Great for my importing business, absolutely brilliant. My orders are perfect with Guangzho Forten and always received excellent service. Very happy and thank you guys!
I own a medium-sized enterprise and I'm very happy to find factories whom can sell me with great prices without asking for high MQO. I always find companies according to my necesities.
Order a sample pair of shoes and was very satisfied with the whole experience with alibaba.com. Will definitely used again for next purchase
Easy to deal with this company. Nancy the sales person is extremely knowledgeable and guided me to make the best purchase.
Really professional and helpful. Everything as I asked for they did it. I am really satisfied and they help me in everything.
Easy, quick and reliable. Goods were as expected, and delivery time was quicker than promissed. Perfect experiense.
First time exeprience on Alibaba merchand website.
Way to proceed with reseller is not obvious at first glance but once understood it is quite convenient
All perfect and fast, I had no problem to agree with Alibaba. The Alibaba portal is simple and effective
Happy we can use this app, just wish we could have more of an outlook look.
Thank you for your service
EXCELENTE SERVICIO, LOS EQUIPOS MUY ESTÉTICOS Y BUENA CALIDAD EN SU FUNCIÓN, ME SIENTO MUY CONTENTA
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members