Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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We ordered RTD probes and our first supplier had difficulties delivering the product however Alibaba helped up resolve the issue quickly and we placed an order with a different supplier which delivered an excellent product. We are very pleased and happy to have been able to establish this connection.
You let a company get away with $143 of my money without them getting any product to me because THEY SCREWED UP MY ADDRESS even after I DEMANDED IN MESSAGE YOU GOT as evidence THAT THEY VERIFY EVERYTHING WITH ME BEFORE SHIPPING. For that i think you are POS company and I never ever recommend you anyone to use your service because of it.
Could not be happier with the service and products I received, Alibaba made a great first impression on a new customer making what was for me, a very big purchase. Everything arrived on time and in great shape.
I am delighted to have Alibaba.com. Good company with lots of good suppliers. It will be beneficial to have goods coverage until 6 months instead of few days after delivery.
Excellent communication and product shipped quickly. Sometimes even before the projected shipping date.
Estaba un poco temerosa de mi compra y me juegue la suerte pensando que no lo recibiría, me encanto comprar en la pagina y soy una adicta, todo quiero comprar aquí. Lo único que mejoraría: el tiempo de entrega, los proveedores obligan a pagar el envió express (no hay otra opción) y tardo 2 meses en llegar.
Seller was very good to work with. Worked fast, answered all questions and delivered a quality product.
I have experience a very helpful and a goof customer value, so I'm very satisfied to have found a good supplier.
Super easy to deal with, great quality very fast shipping i would gladly order again. Now that i know the process i am no longer hesitant to order!
Alibaba has made it very easy to navigate and purchase from suppliers with purchasing security. Alibaba has their own verification program in place which includes several levels of verification. Below is a chart that summarizes the three different levels of verification Alibaba has. These verification badges will appear on product listing and supplier profiles if they have them. Looking for these verifications is a good first step.
Very good service. All my questions was answered quickly and professionality. The product was perfect. The delivery took a little more than one month. All went nice. I hope some better manual for exactly the wheelbarrow kit. The manual was made for an electric bike. The throttle and reverse switch was designed for steel tube in maximum 22 mm. All the wheelbarrows handrail diameters are bigger. The diameters are normally between 22 - 35 mm. In future that has to be changed by the NCYCLEBIKE.
It is a good quality with the beautiful price, professional service. Delivery on time, Jasmine is very professional and a pleasure to deal with. Product arrived on time and is exactly as described. Highly recommended.
Great service, fast shipping, will use as primary supplier. The products were shipped fast and delivered as advertised. Product is exactly what we were looking for.
Alibaba offers a great online shopping experience with the best suppliers offering the high quality service at the best prices.
Great communication from the first moment.
The company was very helpful and willing to understand and match our needs and specifications.
An okay jump rope for the price. For the price, I will be ordering another one of these soon. The plastic outer wrap is wearing off and I want to get another one before the cable starts to fray.
I ordered a slimming coffee and I tried it
It was amazing and suppressant for appetite but need more effectivity for appetite suppressing it would be more durable next time
Hi everyone, to resume, all the way through my order I was assisted, and DEMI the sales assistant keep me updated of any changes. I feel like we had a very good teamwork all the way, as we came along some difficulties also, but this is exactly when you realise how good the service. Without obstacle it is just a normal order.
To anyone willing to do business with HAONAN, you are on very good hands here! Professional, understanding team, and most of all, great listener! Now to speak about the product quality! It is better that what I was hoping for! Or exactly what I was hoping for, which is funny, but you dont really expect that things turn out this accurate! It is my 2nd order with the company, and Demi had access to my previous conversation in order to serve me better! So I didn't had to repeat myself, and explain what did I get in the first place. What else can I add, apart from thanks you all for your hard work in Hanoan, keep going, I hope to travel to visit the company myself and thanks you all personally! EXTRA MILE CUSTOMER SERVICE THAT WAS!
Really Very safe to purchase things from Alibaba and the supplier are trustworthy too.
Definitely and highly recommended to family, friends and others to purchase from Alibaba in the near future.
Good communication and responsible regarding the delivery! We hope to collaborate in the further and buy the merchandise from this company.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members