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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I hesitate before.
But I take a risk and I get good return.
You can trust alibaba.
Tips: Make sure to receive estimate from the company before making a purchase via the Alibaba website and make sure you receive a payment link via Alibaba website.
I think everything will be ok.
On the shipping side, the time of delivery is respected.
Easy payment methods and on time shipment via coordinating with supplier. And this is the best market place for purchase all kind of products in the world.
Excellent and as described, great quality. Everything was packed well and arrived on schedule. Great communication from vendor and good knowledge of product.
Excellent Supplier! Very professional and great communication. Very friendly, great price and delivery service super! Would highly recommend to all, A++++ Thank you so much!
Easy to perform transaction. Communication with supplier is great. Products arrive fast. Supplier pay great attention to customer. Product quality is good also.
Very fast to find the right supplier and professional order management. I takes not longer than personal contact to a local supplier, even including clearing formalities.
Good apps and safe to use, never entertain unknow whatsapp, use Alibaba to chat and finish every business deal with it.
I have never received such excellent service. Your such a professional in every aspect of the word. Looking forward to many more orders.SA
I made an order the first time. Use the site easily. The salesman with whom I made the order was very professional, answered my questions very quickly and clearly. I changed my order several times. The seller always responded to my changes and did everything as I needed. Thanks you))
1. It is inappropriate that the order item in the order-related AliBaba page, is marked as received, while in reality the order has not yet been delivered. In fact, it is still under customs inspection in Estonia. The order is complete once the product has been received.
2. FedEx is a low quality courier. They are always poorly capable of handling customs matters, and lack the indispensable business personality for making customs officials understand that respect towards the customer is essential, and that items cannot be detained without any valid, explicit, and sound reason.
FedEx should never be used for delivery when a person is able to choose other delivery companies. Internationally, FedEx exists only because customers often cannot pick directly the courier whose service they wish to avail themselves of.
3. AliBaba should not only provide a review field for the seller, but also for other aspects of the order. In fact, the aspect of delivery is as important as the professionalism of the seller. If the delivery company fails, the seller fails too.
It is the second purchase that I make and all excellent, very good attention and services!. For many more purchases! Thank you!.
Quick shipping and great quality cases! They provided me with several sample cases and provided me with great customer service. Highly recommended
The chat window was not bring me good experience. I want it more easy to use. I have done more manipulation than usual to type my answers to suppliers.
Best Online Shopping Experience Ever! Seller is very accommodating. Not a waste of money. Items shipped on time. Best quality items. Will order again soon.
Good and very professional portal. The whole process is fully tracked and I received the goods on time.
Product is nice and seller is friendly and always keep follow up with buyer. It so nice to have contact with.
Great service. Love this and so happy for all. Easy, trustworthy. Fast response. A little long production time but otherwise it's perfect
Happy with the suppliers l made contact with on the platform. They were professional in all our dealings. I will continue using the Alibaba platform in the future.
Thank you Alibaba, the people we have dealt with through Alibaba is honest. We receive what we ordered, just one more arriving soon and this time learnt a lesson for next time, but all good. Feel safer going through Alibaba.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members