Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very good services and friendly communication
I am very pleased of this product and support
I used to buy since year 2012. Always I am happy
Muy bueno el traductor automatico de idioma. Facilita mucho el trabajo. Tambien la plataforma la encuentro facil para moverme, aunque empece a usarla hace muy poco tiempo
Mi primera compra fue algo importante, recomiendo el sitio, todo llego en correctas condiciones en los plazos marcados y funcionando
Every thing was perfect, except that the bike came with two left pedals.
The bike is awsome.
Many hours of fun to come
Excelent experience. Grest Service. I reccommend ti everyone.
Ottimo servizio post-vendita. Recapito veloce. Ottimo prodotto provato testato. Buon rapporto qualità prezzo. Consiglio a tutti
Very good. The shippment was very fast.
German taxes were very high. It was not included in my total calculation.
Very professional experience. Manufacturers reply promptly. The payment and quote method is done quite professionally aswell. There were no hiccups in my order.
Otimo custo e beneficio, queria comprar umas tv box mas tenho medo que o pedido nao passe pela alfandega. Obg
Its my first order on Alibaba and having a great experience of Professionalism with Alibaba and i am expecting the same Experience all the times.
La experiencia ha sido buena, ha faltado mejorar la comprensión entre el vendedor y el comprador, ya que hemos hablado en varios idiomas y ha habido confusion a la hora de poner la direccion y el nombre del comprador. Por lo demas todo correcto.
I feel confident when placing an order through Alibaba. I know if I have any issues that it will be resolved quickly.
What surprise me more is the speed of delivery! And the way they always
Give me exactly what I want,
Very good. Thank you!
Продавець швидко відповідає. Дає професійну консультацію. Відправив наступного дня після оплати. Доставка DHL. Товар дуже якісний!
Alibaba and the suppliers are really great, Hope to deal with them in future, im really satisfied with alibaba and its reliable suppliers,
Everything works perfectly, very satisfied.
We have found our supplier IBOOLO through alibaba plattform and we are very pleased with them. Alibaba plattform is a stable plattform where you can feel secure with your communication and payments
I can find everything I need here and get a response fast! I have already worked with 3 different suppliers and they all give me exactly what I want for my customers. This is great for business and growing relationships!
Great company and easy to work with. They were very helpful and timely. Did have a little mixup in the order but no big deal. Will most likely order again
Alibaba is a state of the art commerce institution for the supply of goods and products. It is obvious why they are known as the leading international commerce suppliers.
At first I had fears but I realized that everything is a myth and I was able to make my first purchase in China without setbacks
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members