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AlibabaReviews 13,118

3.2
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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,299
value
1,277
shipping
1,273
returns
740
quality
1,254
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Instant Feedback

202 reviews
India
1 review
0 helpful votes
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Good service. Recommendable to friend s

Better way to pay. Next time also willing to pay with Alibaba.

Date of experience: May 27, 2019
Australia
1 review
0 helpful votes
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330 ml & 750 ml bottle labels
May 27, 2019

Shirley my sales person was excellent. He daily communication until the labels are received is excellent. Her written English is great. I will continue to us this company and Shirley always.

Date of experience: May 27, 2019
New York
1 review
0 helpful votes
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Great Experience
May 27, 2019

Jake is very professional and was very patient to meet my needs. He is very knowledgeable of his products and provided a photo of the product along the way during production. Highly recommend. A+++++++!

Date of experience: May 27, 2019
Poland
1 review
0 helpful votes
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5/5
May 27, 2019

The product complies with the description, good performance.
Shipment sent very quickly.
Transaction went without any problems. A great product at a very good price.

Date of experience: May 27, 2019
Colorado
2 reviews
0 helpful votes
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First time order
May 27, 2019

Ordered for the first time from Alibaba. Was nervous but the process was smooth and simple. Highly recommend.

Date of experience: May 27, 2019
Kenya
1 review
0 helpful votes
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Good online shopping place.
May 27, 2019

My only problem are the bank charges..., the bank in Singapore charges too much. I was unable to purchase some goods because the supplier don't want buyers to pay through those banks. The rates are pure extortion.
Regards
Mike M. Gitere

Date of experience: May 27, 2019
Florida
1 review
0 helpful votes
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I like Alibaba, but I have a bad experience with my second orders from one of the suppliers. I ordered 48pcs of handbags I never received them neither did the money

Date of experience: May 27, 2019
NL
1 review
0 helpful votes
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Great service!
May 27, 2019

Super fast service and good communication! The product I received was from good quality. I really recommend this factory.

Date of experience: May 27, 2019
Norway
1 review
0 helpful votes
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Just perfect!
May 27, 2019

Everything was 10 out of 10, I ordered the perfect product and they provided on time delivery. I ordered this product to use as artifical water and it does the job 100 %. I am very happy to have done a deal with them and will do so in the future.

Date of experience: May 27, 2019
Canada
1 review
0 helpful votes
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Shipping from China can be expensive for smaller quantities. But doing research and working with suppliers through the Alibaba platform can lead you through a quite satisfactory learning curve. Now I'm ready for more serious orders, thanks to my understanding of the platform.

Date of experience: May 27, 2019
Canada
1 review
0 helpful votes
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Milling order
May 27, 2019

The service offered is of first quality. The platform Alibaba offers a simple and quality service. The follow-up of the order is excellent.

Date of experience: May 27, 2019
Hungary
1 review
0 helpful votes
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I am very satisfied with the Alibaba service! That is very save and correct! I offer for anyone else all of the world!

Date of experience: May 27, 2019
Spain
1 review
0 helpful votes
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All OK. Very Professional
May 27, 2019

They are very kind, answeing all my questions (a lot!) very quick and professionaly.
I will work again in the future.

Date of experience: May 27, 2019
NL
1 review
0 helpful votes
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Perfect service
May 27, 2019

This company is so sharp and trustworthy.
European companies could learn from this. So I can recommend this company to everybody who wants a beautifull pool table for there home.

Date of experience: May 27, 2019
GB
1 review
0 helpful votes
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All good
May 27, 2019

All good - first time experience and very happy. I will use again. Payment delivery etc all worked well.

Date of experience: May 27, 2019
Spain
1 review
0 helpful votes
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Great experience
May 27, 2019

I AM very happy with Alibaba's general experience I had.

It was easy to connect with provider, payment was secured.

Will definitively use the service again.

Date of experience: May 27, 2019
Switzerland
1 review
0 helpful votes
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Great platform
May 27, 2019

It was My Third time I ordered With alibabe and I made only good experiences. The supplier was professional the goods were great and the handling of the plantform was easy.
Thanky you very much.

Date of experience: May 26, 2019
Japan
1 review
0 helpful votes
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Review for got products
May 27, 2019

Data base access time is too heavy. Too slow.
Vender provide product is good sales.

Thanks,
Orange jazz

Date of experience: May 26, 2019
Colombia
2 reviews
0 helpful votes
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Guaranteed quality
May 27, 2019

I have known very reliable and capable manufacturers who have been great business partners. Alibaba is excellent at tracking the reliability of a provider even before you also contact them

Date of experience: May 26, 2019
Colorado
1 review
0 helpful votes
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I have had zero problems and will continue to use. The company information is correct and the follow up with every detail is very helpful. I feel very comfortable ordering and doing business.
James

Date of experience: May 26, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2036