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AlibabaReviews 13,118

3.2
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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,299
value
1,277
shipping
1,273
returns
740
quality
1,254
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Instant Feedback

202 reviews
Illinois
1 review
0 helpful votes
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I was not sure what to except buying over seas, but it was great they delivered on time and the product was in excellent condition and it is the best quaitly SisTwist extensions ever. Thank you

Date of experience: May 26, 2019
California
1 review
0 helpful votes
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Alibaba thank you
May 26, 2019

I am so excited about becoming a member at Alibaba, I wish I had joined long ago, I plan to make this my go to site when I need quality items. I am working on making other purchases as I type my review
Thank you Alibaba for allowing me to become part of you

Date of experience: May 26, 2019
Minnesota
1 review
0 helpful votes
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Make doing global business easy
May 26, 2019

Really enjoyed experience. The reassurance, and peace of mind, that my order would be handled securely and correctly. Will use this service again.

Date of experience: May 26, 2019
New Jersey
1 review
0 helpful votes
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Good service and good product
May 26, 2019

We had purchased a sample with 100 magnets prior to this purchase of 1000 magnets. This is a high quality product that was delivered on schedule. I am happy with the transaction.

Date of experience: May 26, 2019
California
1 review
0 helpful votes
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I have met very reliable and capable manufacturers who have been great business partners. Alibaba is great at tracking how reliable a supplier is before you even contact them, too!

Perfect,

Date of experience: May 26, 2019
Michigan
1 review
0 helpful votes
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Theives
May 26, 2019

I ordered a product from aliexpress that never arrived. I waited for the order since it said "out for delivery". When I realized it was taking too long and something was wrong alibaba wouldn't help. They never offered to resend the package and wouldn't give me a refund either. I feel completely robbed by Alibaba. I wouldn't recommend them to anyone.

Date of experience: May 26, 2019
Zimbabwe
2 reviews
0 helpful votes
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Quality guaranteed shopping experience. All ages inclusive. Value for money. I love their shoes and handbags range. Superb

Date of experience: May 26, 2019
Germany
2 reviews
0 helpful votes
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Professional services.
May 26, 2019

Professional services from the time of the request till delivery. Keep up the good work. Very satisfied. Looking forward again to order through your website.

Date of experience: May 26, 2019
Germany
1 review
0 helpful votes
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Purchased color book
May 26, 2019

I asked to see their fabric colors and they offered to send a color book with samples for free. I only had to pay for shipping. Customer support was super helpful and shipment only took two days to Europe.

Date of experience: May 26, 2019
Iraq
1 review
0 helpful votes
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Worry Free
May 26, 2019

Though I haven't had to ask for refund yet (hopefully never have to) but other than that the process works smoothly.

Date of experience: May 26, 2019
Ohio
1 review
0 helpful votes
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Office furniture was perfect
May 25, 2019

Fabulous experience. Furniture was exactly what we were looking for. Ms. Terri was wonderful to work with.

Date of experience: May 25, 2019
Colombia
1 review
0 helpful votes
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Muy conecto
May 25, 2019

Miuy buen servicio excelente producto me demore en calificar pòrque estaba esperando un profesional calificado para que probara el producto

Date of experience: May 25, 2019
Nigeria
1 review
0 helpful votes
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I have bought a couple of items from Alibaba.com and the experience have so far been good. I recommend Alibaba for any who want an online business transaction.

Date of experience: May 25, 2019
New Zealand
1 review
0 helpful votes
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Aluminium roof product order
May 25, 2019

Overall a confidence inspiring exercise. Product quality was as expected. Shipping was fast and trouble free.

Date of experience: May 25, 2019
Minnesota
1 review
0 helpful votes
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Poor quality product
May 25, 2019

The supplier was easy to work with but the product was nothing you could use! With out the 500 dollars to have it tested any chance of a refund is lost.

Date of experience: May 25, 2019
Iowa
1 review
0 helpful votes
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More likely to get ripped off. Thiefs and crooks and they are just drop shipper to begin with. Ive had orders lost and they never even cared. I have gone to just buying elsewhere and paying slightly more but pays off in long run

Date of experience: May 25, 2019
California
1 review
0 helpful votes
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Alibaba review
May 25, 2019

1st time user of Alibaba. Was easier than expected. All the steps on the transaction went smoothly. No issues at all. Look forward to using Alibaba again with all my business ventures overseas.

Date of experience: May 25, 2019
Washington
1 review
0 helpful votes
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Very Satisfy with ordering
May 25, 2019

This was my first time placing an order with alibaba, I'm hooked. I find myself coming to Alibaba before looking Amazon.

Date of experience: May 25, 2019
India
1 review
0 helpful votes
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Very Good
May 25, 2019

Very good service provided through Alibaba.com. I had order the Huawei B525s-65a Router on 21 May, 2019. The item shipped from Hong Kong
To Delhi via FEDEX. On 25 May, 2019, the item was received by me. Thank you Alibaba.

Date of experience: May 25, 2019
France
1 review
0 helpful votes
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Good service
May 25, 2019

I am very happy with your services and suppliers provide a better service to their customers, very good place for a sourcing

Date of experience: May 25, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2036