The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I was not sure what to except buying over seas, but it was great they delivered on time and the product was in excellent condition and it is the best quaitly SisTwist extensions ever. Thank you
I am so excited about becoming a member at Alibaba, I wish I had joined long ago, I plan to make this my go to site when I need quality items. I am working on making other purchases as I type my review
Thank you Alibaba for allowing me to become part of you
Really enjoyed experience. The reassurance, and peace of mind, that my order would be handled securely and correctly. Will use this service again.
We had purchased a sample with 100 magnets prior to this purchase of 1000 magnets. This is a high quality product that was delivered on schedule. I am happy with the transaction.
I have met very reliable and capable manufacturers who have been great business partners. Alibaba is great at tracking how reliable a supplier is before you even contact them, too!
Perfect,
I ordered a product from aliexpress that never arrived. I waited for the order since it said "out for delivery". When I realized it was taking too long and something was wrong alibaba wouldn't help. They never offered to resend the package and wouldn't give me a refund either. I feel completely robbed by Alibaba. I wouldn't recommend them to anyone.
Quality guaranteed shopping experience. All ages inclusive. Value for money. I love their shoes and handbags range. Superb
Professional services from the time of the request till delivery. Keep up the good work. Very satisfied. Looking forward again to order through your website.
I asked to see their fabric colors and they offered to send a color book with samples for free. I only had to pay for shipping. Customer support was super helpful and shipment only took two days to Europe.
Though I haven't had to ask for refund yet (hopefully never have to) but other than that the process works smoothly.
Fabulous experience. Furniture was exactly what we were looking for. Ms. Terri was wonderful to work with.
Miuy buen servicio excelente producto me demore en calificar pòrque estaba esperando un profesional calificado para que probara el producto
Overall a confidence inspiring exercise. Product quality was as expected. Shipping was fast and trouble free.
The supplier was easy to work with but the product was nothing you could use! With out the 500 dollars to have it tested any chance of a refund is lost.
More likely to get ripped off. Thiefs and crooks and they are just drop shipper to begin with. Ive had orders lost and they never even cared. I have gone to just buying elsewhere and paying slightly more but pays off in long run
1st time user of Alibaba. Was easier than expected. All the steps on the transaction went smoothly. No issues at all. Look forward to using Alibaba again with all my business ventures overseas.
This was my first time placing an order with alibaba, I'm hooked. I find myself coming to Alibaba before looking Amazon.
Very good service provided through Alibaba.com. I had order the Huawei B525s-65a Router on 21 May, 2019. The item shipped from Hong Kong
To Delhi via FEDEX. On 25 May, 2019, the item was received by me. Thank you Alibaba.
I am very happy with your services and suppliers provide a better service to their customers, very good place for a sourcing
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.