The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I was very surprised with the agility, speed, attention, good service and product quality!
The order came well packed and with all the information.
Very good!
Good Product and Good support
Many item completely as we need
On the next order, give us the same support and fast delivery
All the products are compliant and have an excellent quality. The communication process was very friendly and profesional.
IT'S ALL RIGHT, I PREZZI CON LA DOGANA SONO ALTI, PERO SE SI COMPRA QULITA E' MEGLIO ED SCEGLIERE I PRODOTTI GIUSTI PER IL PROPRIO MERCATO
The procedure is much more under control than when I was last here 5-10 years ago. The payment process is more secure and easy.
Thank you very much, everything perfect, fast delivery and perfect product.
Ordered last week and reieived within 5 days.
Ricevuto diversi pacchi senza problemi di dogana o importazione. Materiale di buona qualità (per quanto riguarda le action figures per lo meno). Consigliato!
The fiber length was not exact. Percent of shorter length is about 30%. Percent of enough length is about 70%.
Our purchase of a d10 wheelchair from high wheelchair was very satisfying. All aspects of the purchase went smoothly. I would recommend this way of doing business to anyone.
I love Alibaba, I can find almost anything I want, and generally the products are spot on.
Just give it a try
Good prices and quality. I was really glad to find such a great source of affordable goods! I ordered lapel pins and they got to me just in the right time. Definetly the best
I did the right choice for sourcing my specific needs for Zebra blinds for my newly remodelled residential unit. Alibaba.com is the right place to be.
Everything is running smoothly. The comunication with the supplieers are very easy. The overview of payment and shipping is very simple
Solid product will reorder after testing... Hope to continue business with them.
After testing the H2 Machine is stable and H2 output is strong.
Easy to find and negotiate with all business traders in this platform. Really welcoming especially first timer like me.
Thanks one's again of product quality and fast communication. In India get goods in 15 days. The rate of product is very reasonable.
Great way to source and purchase products. Response times are quick and easy and agents also are very helpful to overcoming any shipping issues etc
It was great doing business with you. And I will still do business with you in future.
Best regards
I will continue to buy from them, Quality products, supper fast shipping, you can tell they had the product in stock ready to ship. Salesman was also very fast and good at his job.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.