The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It was a Perfect Experience. Seller was easy to communicate with. Looking forward for more. I was able to track my order and the product matches my requirement perfectly.
Contacting suppliers and ordering product has been very time effective since using Alibaba online.
The bank transfer oversite make it safer to buy from suppliers you have never met.
I got to get used to the concept, but I am very satisfied with how everything works smoothly. First buy and pleased with it so far.
Even if project was in late, quality is very good. Salers and workers are very nice. It's a good experience to work with this society.
I love Alibaba, has a lot of merchants. Great service and a good price! Several merchants replied right away, some more available than others, yet it was all coming nicely in my inbox. Also, Alibaba makes it very secure to have an account. I like that too.
This supplier has always responded to me within minutes. No matter the time. They are my preferred supplier and I highly recommend
Regards:
Thank you for your attention and kindness to our Corporation. All merchandise arrived well and on time. It was very helpful everything he did for us, thank you again.
Mr. Gilberto Soto
President
Video Game Development Plataform Inc.
Simple, profesional, facil, rapido, transparente... si mi proyecto crece no dudare en acudir al profesionalismo de Alibaba, porque tengo la certeza que no me fallaran...
Very easy and fast action price is good. Any parts or things you require is easy just one finger key in Ali Baba. You will get what you looking for. Anything you wish. What we want we can get it. Amazing, no other better than Ali Baba
Found our supplier through Alibaba and would highly recommend them as they have been great to deal with and service has been excellent.
While the suppliers try to be helpful, all of the expensive products I've ordered from them are faulty and either work 2-3 times, and then stop, or work intermittently before failing. Avoid Alibaba at any cost. Save your money & shop elsewhere.
Dealing with Sandra was very encouraging for me, and her patience made me achieve the target. I'm more than satisfied with the quality of masks, and
Alibaba stood by me for everything else. But in future I think I'll deal more
With Aliexpress, because I can fulfill all the formalities without any problem.
However, I'm grateful to Alibaba to offer such excellent products, and logistic.
Many thanks to John. Answer me patiently. The machine arrived in time. The service is very considerate and the quality of machine is very good.
Very good supplier. Had done business with them previously, did it again, and will do it again in the future. Won't look anywhere else.
Very good experience. Easy to follow the order, the communication, etc.
If Alibaba continue to filter their suplliers to keep only good ones, they will rock the world!
Thanks to alibaba to save my lot's of time, Really a good platform to search a new genuine business contact
Alibaba is the best way to make China contact with protection. Transactions are smooth and every step is clearly identified along the process. The site itself takes a bit to get use to and learn to navigate. Will use again.
This is the first time I have used Alibaba, and the process went very smoothly. I was kept fully informed of the progress of my order, and was reassured that Alibaba was monitoring its delivery. I would certainly use this supplier and Alibaba again.
I made an order for the first time. There were fears about ordering and protecting the buyer, but everything is great! Thanks for the classroom for purchase!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.